.telemetry-grid{display:grid;grid-template-columns:repeat(auto-fit,minmax(240px,1fr));gap:16px;margin-bottom:28px}.telemetry-grid .telemetry-card{background-color:var(--bg-panel);border:1px solid var(--border-subtle);border-radius:var(--radius-lg);padding:20px;transition:all var(--transition-fast)}.telemetry-grid .telemetry-card:hover{border-color:var(--border-strong);box-shadow:var(--shadow-md)}.telemetry-grid .telemetry-card .telemetry-label{font-size:12px;color:var(--text-muted);font-weight:600;text-transform:uppercase;letter-spacing:.5px}.telemetry-grid .telemetry-card .telemetry-number{font-size:32px;font-weight:700;margin-top:8px;font-family:var(--font-mono)}.telemetry-grid .telemetry-card .telemetry-number.tenants{color:#38bdf8}.telemetry-grid .telemetry-card .telemetry-number.messages{color:var(--brand-whatsapp)}.telemetry-grid .telemetry-card .telemetry-number.tickets{color:#f59e0b}.telemetry-grid .telemetry-card .telemetry-number.escalations{color:#ec4899}.telemetry-grid 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.cluster-services-grid .service-item .service-desc{font-size:12px;color:var(--text-secondary);margin-top:2px}.governance-table-card{background-color:var(--bg-panel);border:1px solid var(--border-subtle);border-radius:var(--radius-lg);overflow:hidden}.governance-table-card .governance-table{width:100%;border-collapse:collapse;text-align:left;font-size:14px}.governance-table-card .governance-table thead tr{background-color:var(--bg-surface);border-bottom:1px solid var(--border-subtle)}.governance-table-card .governance-table th{padding:14px 18px;color:var(--text-muted);font-weight:600;font-size:12px;text-transform:uppercase;letter-spacing:.5px}.governance-table-card .governance-table td{padding:14px 18px;border-bottom:1px solid var(--border-subtle)}.governance-table-card .governance-table tbody tr{transition:background-color var(--transition-fast)}.governance-table-card .governance-table tbody tr:hover{background-color:var(--bg-surface-hover)}.governance-table-card .tenant-name{font-weight:600;color:var(--text-primary)}.governance-table-card .tenant-id-mono{font-size:11px;color:var(--text-muted);font-family:var(--font-mono)}.governance-table-card .provider-badge{padding:4px 8px;border-radius:var(--radius-md);font-size:12px;font-weight:600;display:inline-flex;align-items:center;gap:4px}.governance-table-card .provider-badge.websocket{background-color:#0284c726;color:#38bdf8;border:1px solid rgba(2,132,199,.35)}.governance-table-card .provider-badge.meta-cloud{background-color:#16a34a26;color:#4ade80;border:1px solid rgba(22,163,74,.35)}.governance-table-card .tenant-status{padding:4px 8px;border-radius:var(--radius-md);font-size:12px;font-weight:600;display:inline-flex;align-items:center;gap:4px}.governance-table-card .tenant-status.active{background-color:#10b98126;color:#34d399}.governance-table-card .tenant-status.suspended{background-color:#ef444426;color:#f87171}.raw-payload-modal{background-color:var(--bg-panel);border:1px solid var(--border-subtle);border-radius:var(--radius-xl);width:100%;max-width:750px;padding:24px;display:flex;flex-direction:column;max-height:85vh;box-shadow:var(--shadow-xl);color:var(--text-primary);animation:modalScaleUp var(--transition-fast)}.raw-payload-modal .payload-header{display:flex;justify-content:space-between;align-items:center;margin-bottom:16px}.raw-payload-modal .payload-header .payload-title{font-size:16px;font-weight:600;margin:0;color:var(--text-primary)}.raw-payload-modal .payload-meta-grid{margin-bottom:16px;font-size:13px;display:grid;grid-template-columns:1fr 1fr;gap:8px;background-color:var(--bg-surface);padding:12px;border-radius:var(--radius-md);border:1px solid var(--border-subtle)}.raw-payload-modal .payload-meta-grid .meta-item{display:flex;gap:6px}.raw-payload-modal .payload-meta-grid .meta-item .meta-label{color:var(--text-muted);font-weight:600}.raw-payload-modal .payload-viewer-pre{flex:1;background-color:var(--bg-input);padding:16px;border-radius:var(--radius-md);border:1px solid var(--border-subtle);color:#a5f3fc;font-family:var(--font-mono);font-size:12px;overflow:auto;margin:0;white-space:pre-wrap;word-break:break-word;line-height:1.5}.create-tenant-modal{max-width:640px;max-height:90vh;overflow-y:auto}.create-tenant-modal .form-section-title{font-size:12px;font-weight:700;text-transform:uppercase;letter-spacing:.5px;color:var(--text-muted);margin:20px 0 12px;padding-bottom:6px;border-bottom:1px solid var(--border-subtle);display:flex;align-items:center;gap:8px}.create-tenant-modal .form-section-title:first-of-type{margin-top:4px}.create-tenant-modal .form-row{display:grid;grid-template-columns:1fr 1fr;gap:12px}@media (max-width: 600px){.create-tenant-modal .form-row{grid-template-columns:1fr}}.welcome-kit-modal{max-width:580px}.welcome-kit-modal .welcome-kit-badge{display:inline-flex;align-items:center;gap:6px;padding:4px 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var(--border-subtle);border-radius:var(--radius-lg);padding:24px;margin-bottom:24px}.quota-meter-card .meter-header{display:flex;justify-content:space-between;align-items:center;margin-bottom:12px;flex-wrap:wrap;gap:10px}.quota-meter-card .meter-header .meter-title{font-size:16px;font-weight:600;margin:0;color:var(--text-primary)}.quota-meter-card .meter-header .meter-subtitle{font-size:12px;color:var(--text-muted);margin-top:2px;display:block}.quota-meter-card .meter-header .meter-value{font-size:18px;font-weight:700;color:var(--brand-accent);font-family:var(--font-mono)}.quota-meter-card .meter-track{width:100%;height:10px;background-color:var(--bg-input);border-radius:5px;overflow:hidden;position:relative}.quota-meter-card .meter-track .meter-bar{height:100%;border-radius:5px;transition:width .3s ease-in-out,background-color var(--transition-normal)}.quota-meter-card .meter-track .meter-bar.safe{background-color:var(--status-online)}.quota-meter-card .meter-track .meter-bar.warning{background-color:var(--status-busy)}.quota-meter-card .meter-track .meter-bar.critical{background-color:var(--status-danger)}.quota-banner{border-radius:var(--radius-lg);padding:16px 20px;margin-bottom:24px;display:flex;align-items:center;justify-content:space-between;flex-wrap:wrap;gap:14px;animation:bannerFadeIn var(--transition-fast)}.quota-banner .banner-info{display:flex;align-items:center;gap:12px}.quota-banner .banner-info .banner-icon{font-size:24px}.quota-banner .banner-info .banner-title{font-weight:700;font-size:14px}.quota-banner .banner-info .banner-desc{font-size:12px;color:var(--text-primary);margin-top:2px}.quota-banner.banner-warning{background-color:#f59e0b26;border:1px solid var(--status-busy)}.quota-banner.banner-warning .banner-title{color:#fbbf24}.quota-banner.banner-critical{background-color:#ef444426;border:1px solid var(--status-danger)}.quota-banner.banner-critical .banner-title{color:#f87171}@keyframes 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.sandbox-messages-list{flex:1;overflow-y:auto;display:flex;flex-direction:column;gap:12px;padding-right:6px;max-height:460px;min-height:250px}.sandbox-card .sandbox-messages-list .sandbox-message-row{display:flex;flex-direction:column}.sandbox-card .sandbox-messages-list .sandbox-message-row.user{align-items:flex-end}.sandbox-card .sandbox-messages-list .sandbox-message-row.ai{align-items:flex-start}.sandbox-card .sandbox-messages-list .sandbox-bubble{max-width:85%;padding:10px 14px;border-radius:var(--radius-lg);font-size:13px;line-height:1.4}.sandbox-card .sandbox-messages-list .sandbox-bubble.user{background-color:#4f46e5;color:var(--text-primary)}.sandbox-card .sandbox-messages-list .sandbox-bubble.ai{background-color:var(--bg-panel);color:var(--text-primary);border:1px solid var(--brand-ai-bg)}.sandbox-card .sandbox-messages-list .sandbox-sources{margin-top:8px;padding-top:8px;border-top:1px solid var(--border-subtle);font-size:11px;color:var(--brand-accent)}.sandbox-card .sandbox-messages-list .sandbox-sources .sources-title{font-weight:600;margin-bottom:2px}.sandbox-card .sandbox-messages-list .sandbox-sources .source-item{color:var(--text-secondary)}.sandbox-card .sandbox-messages-list .sandbox-time{font-size:10px;color:var(--text-muted);margin-top:2px;margin-inline:4px}.sandbox-card .sandbox-messages-list .sandbox-simulating{align-self:flex-start;color:var(--text-muted);font-size:12px;font-style:italic}.sandbox-card .sandbox-form{display:flex;gap:10px;margin-top:16px}.file-dropzone-card{background-color:var(--bg-panel);border:1px solid var(--border-subtle);border-radius:var(--radius-lg);padding:24px}.file-dropzone-card .dropzone-title{font-size:15px;font-weight:600;margin:0 0 10px;color:var(--text-primary)}.file-dropzone-card .dropzone-desc{font-size:12px;color:var(--text-muted);margin-bottom:16px;line-height:1.5}.file-dropzone-card .dropzone-area{border:2px dashed var(--border-subtle);border-radius:var(--radius-lg);padding:28px 20px;text-align:center;background-color:var(--bg-surface);transition:all var(--transition-fast);cursor:pointer;margin-bottom:14px}.file-dropzone-card .dropzone-area:hover,.file-dropzone-card .dropzone-area.dragover{border-color:var(--brand-accent);background-color:var(--bg-surface-hover)}.file-dropzone-card .dropzone-area .dropzone-icon{font-size:32px;margin-bottom:8px}.file-dropzone-card .dropzone-area .dropzone-text{font-size:13px;font-weight:600;color:var(--text-primary)}.file-dropzone-card .dropzone-area .dropzone-hint{font-size:11px;color:var(--text-muted);margin-top:4px}.file-dropzone-card .dropzone-input-file{margin-bottom:14px}.operations-page-container{padding:28px 32px;max-width:1400px;margin:0 auto;width:100%;box-sizing:border-box}.operations-page-container .operations-header{margin-bottom:24px}.operations-page-container .operations-header .operations-title{font-size:22px;font-weight:700;margin:0;color:var(--text-primary)}.operations-page-container .operations-header .operations-subtitle{color:var(--text-secondary);font-size:14px;margin-top:4px;margin-bottom:0}.operations-page-container .operations-loading{padding:60px 20px;text-align:center;color:var(--text-muted);font-size:14px}.operations-page-container .operations-grid{display:grid;grid-template-columns:1fr 1fr;gap:24px;align-items:start}@media (max-width: 1024px){.operations-page-container .operations-grid{grid-template-columns:1fr}}.operations-page-container .operations-column{display:flex;flex-direction:column;gap:24px}.operations-card{background-color:var(--bg-panel);border:1px solid var(--border-subtle);border-radius:var(--radius-lg);padding:24px;display:flex;flex-direction:column;transition:border-color var(--transition-fast)}.operations-card .operations-card-header{display:flex;justify-content:space-between;align-items:flex-start;margin-bottom:20px;padding-bottom:14px;border-bottom:1px solid var(--border-subtle)}.operations-card .operations-card-header .operations-card-title{font-size:16px;font-weight:600;margin:0;color:var(--text-primary);display:flex;align-items:center;gap:8px}.operations-card .operations-card-header .operations-card-subtitle{font-size:12px;color:var(--text-muted);margin-top:3px;margin-bottom:0}.operations-card .operations-card-body{display:flex;flex-direction:column;gap:18px}.operations-card .operations-card-footer{margin-top:20px;padding-top:16px;border-top:1px solid var(--border-subtle);display:flex;justify-content:flex-end;gap:10px}.operations-form-group{display:flex;flex-direction:column;gap:6px}.operations-form-group .operations-label{font-size:13px;font-weight:600;color:var(--text-secondary)}.operations-form-group .operations-hint{font-size:11px;color:var(--text-muted);margin:0}.operations-toggle-row{display:flex;align-items:center;justify-content:space-between;padding:12px 14px;background-color:var(--bg-surface);border:1px solid var(--border-subtle);border-radius:var(--radius-md);gap:12px}.operations-toggle-row .operations-toggle-info{display:flex;flex-direction:column;gap:2px}.operations-toggle-row .operations-toggle-info .toggle-title{font-size:13px;font-weight:600;color:var(--text-primary)}.operations-toggle-row .operations-toggle-info .toggle-desc{font-size:11px;color:var(--text-muted)}.operations-toggle-row .operations-toggle-checkbox{width:20px;height:20px;cursor:pointer;accent-color:#4f46e5}.operations-chips-container{display:flex;flex-wrap:wrap;gap:8px;padding:10px;background-color:var(--bg-input);border:1px solid var(--border-subtle);border-radius:var(--radius-md);min-height:44px;align-items:center}.operations-chips-container .operations-chip{display:inline-flex;align-items:center;gap:6px;background-color:#6366f126;border:1px solid rgba(99,102,241,.4);color:#a5b4fc;border-radius:var(--radius-full);padding:3px 10px;font-size:12px;font-weight:500}.operations-chips-container .operations-chip .chip-remove-btn{background:none;border:none;color:#cbd5e1;cursor:pointer;font-size:14px;line-height:1;padding:0;display:inline-flex;align-items:center}.operations-chips-container .operations-chip .chip-remove-btn:hover{color:#f87171}.operations-chips-container .operations-chips-empty{font-size:12px;color:var(--text-muted);font-style:italic}.operations-chip-input-group{display:flex;gap:8px;margin-top:8px}.operations-chip-input-group .chip-input{flex:1}.macros-table-wrapper{overflow-x:auto;border:1px solid var(--border-subtle);border-radius:var(--radius-md);background-color:var(--bg-surface)}.macros-table-wrapper .macro-badge-shortcut{font-family:var(--font-mono);font-size:12px;color:var(--brand-accent);background-color:var(--bg-panel);padding:2px 6px;border-radius:var(--radius-sm);border:1px solid var(--border-subtle);font-weight:600}.macros-table-wrapper .macro-content-preview{font-size:12px;color:var(--text-secondary);max-width:260px;white-space:nowrap;overflow:hidden;text-overflow:ellipsis}.categories-list-wrapper{display:flex;flex-direction:column;gap:8px}.categories-list-wrapper .category-item-row{display:flex;align-items:center;justify-content:space-between;padding:10px 14px;background-color:var(--bg-surface);border:1px solid var(--border-subtle);border-radius:var(--radius-md);transition:background-color var(--transition-fast)}.categories-list-wrapper .category-item-row:hover{background-color:var(--bg-surface-hover)}.categories-list-wrapper .category-item-row .category-info{display:flex;align-items:center;gap:10px}.categories-list-wrapper .category-item-row .category-info .category-color-dot{width:14px;height:14px;border-radius:50%;flex-shrink:0;border:1px solid rgba(255,255,255,.2)}.categories-list-wrapper .category-item-row .category-info .category-name{font-size:13px;font-weight:600;color:var(--text-primary)}.categories-list-wrapper .categories-empty{padding:20px;text-align:center;color:var(--text-muted);font-size:12px}.category-create-form{display:flex;gap:8px;align-items:center;background-color:var(--bg-surface);border:1px solid var(--border-subtle);border-radius:var(--radius-md);padding:12px;margin-top:14px}.category-create-form .category-name-input{flex:1}.category-create-form .category-color-input{width:40px;height:38px;padding:2px;cursor:pointer;border:1px solid var(--border-subtle);border-radius:var(--radius-sm);background-color:var(--bg-input)}.whatsapp-channel-container{padding:28px 32px;max-width:1200px;margin:0 auto;width:100%;box-sizing:border-box}.whatsapp-channel-container .whatsapp-channel-header{display:flex;justify-content:space-between;align-items:flex-start;margin-bottom:20px;flex-wrap:wrap;gap:16px}.whatsapp-channel-container .whatsapp-channel-header .channel-title-group .channel-title{font-size:22px;font-weight:700;margin:0;color:var(--text-primary)}.whatsapp-channel-container .whatsapp-channel-header .channel-title-group .channel-subtitle{color:var(--text-secondary);font-size:14px;margin-top:4px;margin-bottom:0}.whatsapp-channel-container .whatsapp-channel-header .channel-status-badge{display:inline-flex;align-items:center;gap:10px;background-color:var(--bg-panel);border:1px solid var(--border-subtle);padding:8px 16px;border-radius:var(--radius-md)}.whatsapp-channel-container .whatsapp-channel-header .channel-status-badge .status-label{font-size:12px;color:var(--text-muted);font-weight:600;text-transform:uppercase}.whatsapp-channel-container .whatsapp-channel-header .channel-status-badge .status-value{display:flex;align-items:center;gap:6px;font-size:13px;font-weight:700}.whatsapp-channel-container .whatsapp-channel-header .channel-status-badge .status-value.official{color:var(--brand-accent)}.whatsapp-channel-container .whatsapp-channel-header 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transparent}.badge.badge-online{background-color:#10b98126;color:var(--status-online);border-color:#10b98159}.badge.badge-busy{background-color:#f59e0b26;color:var(--status-busy);border-color:#f59e0b59}.badge.badge-danger{background-color:#ef444426;color:var(--status-danger);border-color:#ef444459}.badge.badge-ai{background-color:var(--brand-ai-bg);color:var(--brand-ai);border-color:var(--brand-ai)}.badge.badge-accent{background-color:#38bdf826;color:var(--brand-accent);border-color:#38bdf859}.badge.badge-whatsapp{background-color:#22c55e26;color:var(--brand-whatsapp);border-color:#22c55e59}.badge.badge-purple{background-color:#8b5cf626;color:var(--brand-purple);border-color:#8b5cf659}.badge.badge-pill{border-radius:var(--radius-full)}.modal-overlay{position:fixed;top:0;right:0;bottom:0;left:0;background-color:#020617bf;-webkit-backdrop-filter:blur(4px);backdrop-filter:blur(4px);display:flex;justify-content:center;align-items:center;z-index:1000;padding:16px;animation:modalFadeIn 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