:root,[data-theme=dark],.zaq-theme-dark,.zaq-variant-A{--zaq-bg-canvas: #090a0f;--zaq-bg-panel: #0e121b;--zaq-bg-surface: #131824;--zaq-bg-subtle: #192030;--zaq-bg-hover: #1f273b;--zaq-bg-active: #242e45;--zaq-text-primary: #f0f4f8;--zaq-text-secondary: #94a3b8;--zaq-text-muted: #64748b;--zaq-text-inverse: #090a0f;--zaq-accent: #00e599;--zaq-accent-subtle: rgba(0, 229, 153, .1);--zaq-accent-border: rgba(0, 229, 153, .35);--zaq-accent-contrast: #04140c;--zaq-accent-hover: #1ff0ab;--zaq-whatsapp: #10b981;--zaq-emerald: #00e599;--zaq-emerald-subtle: rgba(16, 185, 129, .14);--zaq-agent-bg: rgba(16, 185, 129, .16);--zaq-agent-border: rgba(16, 185, 129, .45);--zaq-agent-header: #34d399;--zaq-ai: #6366f1;--zaq-indigo: #818cf8;--zaq-ai-bg: rgba(79, 70, 229, .22);--zaq-ai-border: rgba(99, 102, 241, .45);--zaq-ai-header: #818cf8;--zaq-amber: #f59e0b;--zaq-warning: #f59e0b;--zaq-amber-bg: rgba(180, 83, 9, .2);--zaq-amber-border: rgba(245, 158, 11, .55);--zaq-amber-text: #fbbf24;--zaq-cyan: #38bdf8;--zaq-info: #38bdf8;--zaq-cyan-subtle: rgba(56, 189, 248, .12);--zaq-customer-bg: #161f30;--zaq-customer-border: var(--zaq-border);--zaq-customer-header: #38bdf8;--zaq-danger: #f87171;--zaq-danger-bg: rgba(239, 68, 68, .15);--zaq-danger-border: rgba(239, 68, 68, .4);--zaq-border: #1e2536;--zaq-border-subtle: #151b27;--zaq-border-highlight: rgba(0, 229, 153, .4);--zaq-font-display: "Space Grotesk", system-ui, -apple-system, sans-serif;--zaq-font-body: "Plus Jakarta Sans", system-ui, -apple-system, sans-serif;--zaq-font-mono: "JetBrains Mono", monospace;--zaq-radius-xs: 2px;--zaq-radius-sm: 4px;--zaq-radius-md: 6px;--zaq-radius-lg: 8px;--zaq-radius-pill: 9999px;--zaq-shadow-sm: 0 1px 3px rgba(0, 0, 0, .5);--zaq-shadow-md: 0 4px 12px rgba(0, 0, 0, .6);--zaq-shadow-glow: 0 0 20px rgba(0, 229, 153, .15);--zaq-card-border: 1px solid var(--zaq-border);--zaq-pill-bg: #141926;--zaq-grid-line: rgba(255, 255, 255, .04)}[data-theme=light],.zaq-theme-light{--zaq-bg-canvas: #f8fafc;--zaq-bg-panel: #ffffff;--zaq-bg-surface: #ffffff;--zaq-bg-subtle: #f1f5f9;--zaq-bg-hover: #e2e8f0;--zaq-bg-active: #cbd5e1;--zaq-text-primary: #0f172a;--zaq-text-secondary: #475569;--zaq-text-muted: #64748b;--zaq-text-inverse: #ffffff;--zaq-accent: #059669;--zaq-accent-subtle: rgba(16, 185, 129, .08);--zaq-accent-border: rgba(16, 185, 129, .35);--zaq-accent-contrast: #ffffff;--zaq-accent-hover: #047857;--zaq-whatsapp: #059669;--zaq-emerald: #10b981;--zaq-emerald-subtle: rgba(16, 185, 129, .12);--zaq-agent-bg: #ecfdf5;--zaq-agent-border: rgba(16, 185, 129, .45);--zaq-agent-header: #059669;--zaq-ai: #4f46e5;--zaq-indigo: #6366f1;--zaq-ai-bg: #eef2ff;--zaq-ai-border: rgba(99, 102, 241, .45);--zaq-ai-header: #4338ca;--zaq-amber: #d97706;--zaq-warning: #d97706;--zaq-amber-bg: #fffbeb;--zaq-amber-border: rgba(245, 158, 11, .55);--zaq-amber-text: #b45309;--zaq-cyan: #0284c7;--zaq-info: #0284c7;--zaq-cyan-subtle: rgba(2, 132, 199, .1);--zaq-customer-bg: #f1f5f9;--zaq-customer-border: #cbd5e1;--zaq-customer-header: #0284c7;--zaq-danger: #ef4444;--zaq-danger-bg: #fef2f2;--zaq-danger-border: rgba(239, 68, 68, .4);--zaq-border: #e2e8f0;--zaq-border-subtle: #f1f5f9;--zaq-border-highlight: rgba(16, 185, 129, .5);--zaq-shadow-sm: 0 1px 3px rgba(0, 0, 0, .08);--zaq-shadow-md: 0 4px 12px rgba(0, 0, 0, .12);--zaq-shadow-glow: 0 0 20px rgba(16, 185, 129, .12);--zaq-card-border: 1px solid var(--zaq-border);--zaq-pill-bg: #f1f5f9;--zaq-grid-line: rgba(15, 23, 42, .04)}.zaq-variant-B{--zaq-bg-canvas: #f5f3ee;--zaq-bg-panel: #ffffff;--zaq-bg-surface: #ece8df;--zaq-bg-subtle: #e3ddd1;--zaq-bg-hover: #ded7c9;--zaq-bg-active: #d6cfc0;--zaq-text-primary: #121212;--zaq-text-secondary: #484844;--zaq-text-muted: #7a7973;--zaq-text-inverse: #ffffff;--zaq-accent: #e03e1a;--zaq-accent-subtle: rgba(224, 62, 26, .08);--zaq-accent-border: rgba(224, 62, 26, .4);--zaq-accent-contrast: #ffffff;--zaq-accent-hover: #c93514;--zaq-cyan: #0f6c8d;--zaq-cyan-subtle: rgba(15, 108, 141, .08);--zaq-border: #d8d4ca;--zaq-border-subtle: #e8e4dc;--zaq-border-highlight: #121212;--zaq-font-display: "Instrument Serif", Georgia, serif;--zaq-font-body: "Plus Jakarta Sans", system-ui, -apple-system, sans-serif;--zaq-font-mono: "JetBrains Mono", monospace;--zaq-radius-xs: 0px;--zaq-radius-sm: 2px;--zaq-radius-md: 3px;--zaq-radius-lg: 4px;--zaq-radius-pill: 2px;--zaq-shadow-sm: 0 1px 2px rgba(18, 18, 18, .06);--zaq-shadow-md: 0 3px 8px rgba(18, 18, 18, .08);--zaq-shadow-glow: none;--zaq-card-border: 1px solid var(--zaq-border);--zaq-pill-bg: #ece8df;--zaq-grid-line: #d8d4ca}.zaq-variant-C{--zaq-bg-canvas: #060709;--zaq-bg-panel: #0d0f14;--zaq-bg-surface: #141720;--zaq-bg-subtle: #1c202c;--zaq-bg-hover: #232938;--zaq-bg-active: #2b3345;--zaq-text-primary: #ffffff;--zaq-text-secondary: #9ca3af;--zaq-text-muted: #6b7280;--zaq-text-inverse: #060709;--zaq-accent: #f59e0b;--zaq-accent-subtle: rgba(245, 158, 11, .12);--zaq-accent-border: rgba(245, 158, 11, .35);--zaq-accent-contrast: #090600;--zaq-accent-hover: #fbbf24;--zaq-cyan: #38bdf8;--zaq-cyan-subtle: rgba(56, 189, 248, .1);--zaq-border: #232838;--zaq-border-subtle: #181c26;--zaq-border-highlight: rgba(245, 158, 11, .5);--zaq-font-display: "Space Grotesk", system-ui, -apple-system, sans-serif;--zaq-font-body: "Plus Jakarta Sans", system-ui, -apple-system, sans-serif;--zaq-font-mono: "JetBrains Mono", monospace;--zaq-radius-xs: 4px;--zaq-radius-sm: 8px;--zaq-radius-md: 12px;--zaq-radius-lg: 16px;--zaq-radius-pill: 9999px;--zaq-shadow-sm: 0 2px 4px rgba(0, 0, 0, .7);--zaq-shadow-md: 0 8px 24px rgba(0, 0, 0, .85);--zaq-shadow-glow: 0 0 24px rgba(245, 158, 11, .15);--zaq-card-border: 1px solid var(--zaq-border);--zaq-pill-bg: #141720;--zaq-grid-line: rgba(255, 255, 255, .05)}.zaq-experience{min-height:100vh;background-color:var(--zaq-bg-canvas);color:var(--zaq-text-primary);font-family:var(--zaq-font-body);transition:background-color .25s ease,color .25s ease;position:relative;overflow-x:hidden;display:flex;flex-direction:column}.zaq-variant-A .zaq-bg-grid-overlay{position:fixed;top:0;right:0;bottom:0;left:0;background-size:32px 32px;background-image:linear-gradient(to right,rgba(255,255,255,.02) 1px,transparent 1px),linear-gradient(to bottom,rgba(255,255,255,.02) 1px,transparent 1px);pointer-events:none;z-index:0}.zaq-variant-B .zaq-bg-grid-overlay{position:fixed;top:0;right:0;bottom:0;left:0;background-size:48px 48px;background-image:linear-gradient(to right,rgba(18,18,18,.035) 1px,transparent 1px),linear-gradient(to bottom,rgba(18,18,18,.035) 1px,transparent 1px);pointer-events:none;z-index:0}.zaq-variant-C .zaq-bg-grid-overlay{position:fixed;top:0;right:0;bottom:0;left:0;background-size:24px 24px;background-image:radial-gradient(circle,rgba(245,158,11,.06) 1px,transparent 1px);pointer-events:none;z-index:0}.zaq-content-layer{position:relative;z-index:1;display:flex;flex-direction:column;flex:1}.zaq-heading-display{font-family:var(--zaq-font-display);font-weight:700;line-height:1.1;letter-spacing:-.02em}.zaq-variant-B .zaq-heading-display{font-weight:400;font-style:italic;letter-spacing:-.01em;line-height:1.08}.zaq-heading-title{font-family:var(--zaq-font-display);font-weight:600;line-height:1.2}.zaq-variant-B .zaq-heading-title{font-weight:400}.zaq-mono{font-family:var(--zaq-font-mono);font-variant-numeric:tabular-nums}.zaq-card{background:var(--zaq-bg-panel);border:var(--zaq-card-border);border-radius:var(--zaq-radius-md);box-shadow:var(--zaq-shadow-sm);transition:border-color .18s ease,transform .18s ease;position:relative}.zaq-variant-A .zaq-card{border-radius:var(--zaq-radius-sm)}.zaq-variant-B .zaq-card{border-radius:0;border:1px solid var(--zaq-border)}.zaq-variant-C .zaq-card{border-radius:var(--zaq-radius-lg);background:linear-gradient(180deg,#10131b,#0c0e14);border:1px solid var(--zaq-border)}.zaq-variant-A .zaq-chassis{position:relative}.zaq-variant-A .zaq-chassis:before,.zaq-variant-A .zaq-chassis:after{content:"";position:absolute;width:6px;height:6px;pointer-events:none}.zaq-variant-A .zaq-chassis:before{top:-1px;left:-1px;border-top:1px solid var(--zaq-accent);border-left:1px solid var(--zaq-accent)}.zaq-variant-A .zaq-chassis:after{bottom:-1px;right:-1px;border-bottom:1px solid var(--zaq-accent);border-right:1px solid var(--zaq-accent)}.zaq-variant-B .zaq-swiss-divider{border:none;border-top:1px solid var(--zaq-border);margin:0}.zaq-variant-B .zaq-swiss-col{border-right:1px solid var(--zaq-border)}.zaq-variant-C .zaq-bento-hero{border:1px solid var(--zaq-accent-border);box-shadow:var(--zaq-shadow-glow)}.zaq-badge{display:inline-flex;align-items:center;gap:6px;padding:3px 8px;font-family:var(--zaq-font-mono);font-size:11px;font-weight:500;line-height:1.2;border-radius:var(--zaq-radius-xs);text-transform:uppercase;letter-spacing:.04em}.zaq-badge-accent{background:var(--zaq-accent-subtle);color:var(--zaq-accent);border:1px solid var(--zaq-accent-border)}.zaq-badge-neutral{background:var(--zaq-bg-surface);color:var(--zaq-text-secondary);border:1px solid var(--zaq-border)}.zaq-badge-pulse-dot{width:6px;height:6px;border-radius:50%;background-color:var(--zaq-accent);animation:zaqPulse 2s cubic-bezier(.4,0,.6,1) infinite}@keyframes zaqPulse{0%,to{opacity:1;transform:scale(1)}50%{opacity:.4;transform:scale(.85)}}.zaq-btn{display:inline-flex;align-items:center;justify-content:center;gap:8px;padding:10px 18px;font-family:var(--zaq-font-body);font-size:14px;font-weight:600;border-radius:var(--zaq-radius-sm);cursor:pointer;transition:all .16s ease;border:1px solid transparent;text-decoration:none;white-space:nowrap}.zaq-btn-primary{background-color:var(--zaq-accent);color:var(--zaq-accent-contrast);border-color:var(--zaq-accent)}.zaq-btn-primary:hover{background-color:var(--zaq-accent-hover);border-color:var(--zaq-accent-hover);transform:translateY(-1px)}.zaq-btn-secondary{background-color:var(--zaq-bg-surface);color:var(--zaq-text-primary);border-color:var(--zaq-border)}.zaq-btn-secondary:hover{background-color:var(--zaq-bg-hover);border-color:var(--zaq-text-muted)}.zaq-btn-ghost{background:transparent;color:var(--zaq-text-secondary);border-color:transparent}.zaq-btn-ghost:hover{color:var(--zaq-text-primary);background:var(--zaq-bg-surface)}.zaq-variant-B .zaq-btn{border-radius:0;text-transform:uppercase;letter-spacing:.05em;font-size:12px;font-weight:700}.zaq-variant-C .zaq-btn{border-radius:var(--zaq-radius-md);font-weight:600}.zaq-input{width:100%;padding:10px 14px;background:var(--zaq-bg-canvas);color:var(--zaq-text-primary);border:1px solid var(--zaq-border);border-radius:var(--zaq-radius-sm);font-size:14px;outline:none;transition:border-color .15s ease,box-shadow .15s ease}.zaq-input:focus{border-color:var(--zaq-accent);box-shadow:0 0 0 2px var(--zaq-accent-subtle)}.zaq-variant-B .zaq-input{border-radius:0;background:#fff}.zaq-switcher-container{position:fixed;bottom:20px;left:50%;transform:translate(-50%);z-index:9999;display:flex;align-items:center;gap:10px;background:#0e121bf0;backdrop-filter:blur(14px);-webkit-backdrop-filter:blur(14px);border:1px solid #2d3748;border-radius:9999px;padding:6px 12px;box-shadow:0 10px 30px -5px #0009,0 0 0 1px #ffffff0f;color:#f0f4f8;font-family:var(--zaq-font-body);-webkit-user-select:none;user-select:none}.app-layout .zaq-switcher-container{bottom:14px;right:20px;left:auto;transform:none}@media (max-width: 768px){.app-layout .zaq-switcher-container{bottom:56px;right:12px}}.zaq-variant-B .zaq-switcher-container{background:#fffffff5;border:1px solid #121212;box-shadow:0 6px 20px #12121226;color:#121212;border-radius:4px}.zaq-switcher-arrow-btn{background:transparent;border:none;color:inherit;width:28px;height:28px;display:flex;align-items:center;justify-content:center;cursor:pointer;border-radius:50%;font-size:14px;transition:background .15s ease}.zaq-switcher-arrow-btn:hover{background:#ffffff1a}.zaq-variant-B .zaq-switcher-arrow-btn:hover{background:#12121214}.zaq-switcher-pills{display:flex;align-items:center;gap:4px}.zaq-switcher-pill{border:none;background:transparent;color:inherit;font-family:inherit;font-size:12px;font-weight:600;padding:5px 10px;border-radius:9999px;cursor:pointer;display:flex;align-items:center;gap:6px;opacity:.65;transition:all .15s ease}.zaq-variant-B .zaq-switcher-pill{border-radius:2px}.zaq-switcher-pill:hover{opacity:.95}.zaq-switcher-pill.active{opacity:1;background:var(--zaq-accent);color:var(--zaq-accent-contrast);box-shadow:0 1px 3px #0003}.zaq-switcher-label{font-size:11px;font-family:var(--zaq-font-mono);color:var(--zaq-text-muted);border-left:1px solid rgba(255,255,255,.15);padding-left:10px;margin-left:4px;display:flex;align-items:center;gap:6px;white-space:nowrap}.zaq-variant-B .zaq-switcher-label{border-left-color:#12121233;color:#7a7973}.zaq-nav-header{position:sticky;top:0;z-index:100;background:var(--zaq-bg-canvas);border-bottom:1px solid var(--zaq-border);backdrop-filter:blur(12px);-webkit-backdrop-filter:blur(12px);transition:background-color .2s ease,border-color .2s ease}.zaq-nav-container{max-width:1400px;margin:0 auto;padding:0 24px;height:64px;display:flex;align-items:center;justify-content:space-between;gap:20px}.zaq-brand-logo{display:flex;align-items:center;gap:10px;text-decoration:none;cursor:pointer}.zaq-brand-icon{width:32px;height:32px;display:flex;align-items:center;justify-content:center;background:#090a0f;color:var(--zaq-accent);border:1px solid rgba(255,255,255,.12);border-radius:var(--zaq-radius-sm);font-weight:800;font-size:16px;font-family:var(--zaq-font-mono);box-shadow:0 1px 3px #0006}.zaq-brand-text{font-family:var(--zaq-font-display);font-weight:700;font-size:19px;letter-spacing:-.02em;color:var(--zaq-text-primary);display:flex;align-items:baseline;gap:2px}.zaq-brand-tld{font-size:12px;font-family:var(--zaq-font-mono);color:var(--zaq-accent);font-weight:600}.zaq-nav-tabs{display:flex;align-items:center;gap:4px;background:var(--zaq-bg-surface);border:1px solid var(--zaq-border);border-radius:var(--zaq-radius-pill);padding:4px}.zaq-nav-tab-btn{border:none;background:transparent;color:var(--zaq-text-secondary);font-family:var(--zaq-font-body);font-size:13px;font-weight:600;padding:6px 14px;border-radius:var(--zaq-radius-pill);cursor:pointer;transition:all .15s ease;display:flex;align-items:center;gap:6px}.zaq-nav-tab-btn:hover{color:var(--zaq-text-primary)}.zaq-nav-tab-btn.active{background:var(--zaq-bg-panel);color:var(--zaq-text-primary);box-shadow:var(--zaq-shadow-sm)}.zaq-variant-A .zaq-nav-tab-btn.active{border-bottom:1px solid var(--zaq-accent)}.zaq-variant-B .zaq-nav-tabs{border-radius:0;background:transparent;border:none;gap:16px}.zaq-variant-B .zaq-nav-tab-btn{border-radius:0;padding:6px 2px;font-size:12px;text-transform:uppercase;letter-spacing:.05em;border-bottom:1px solid transparent}.zaq-variant-B .zaq-nav-tab-btn.active{background:transparent;border-bottom-color:var(--zaq-accent);color:var(--zaq-text-primary);box-shadow:none}.zaq-pipeline-box{background:var(--zaq-bg-panel);border:var(--zaq-card-border);border-radius:var(--zaq-radius-md);overflow:hidden;box-shadow:var(--zaq-shadow-md)}.zaq-pipeline-tabs{display:grid;grid-template-columns:repeat(4,1fr);background:var(--zaq-bg-canvas);border-bottom:1px solid var(--zaq-border)}.zaq-pipeline-step-btn{border:none;background:transparent;padding:14px 16px;text-align:left;cursor:pointer;border-right:1px solid var(--zaq-border);transition:all .18s ease;position:relative}.zaq-pipeline-step-btn:last-child{border-right:none}.zaq-pipeline-step-btn.active{background:var(--zaq-bg-panel)}.zaq-pipeline-step-btn.active:after{content:"";position:absolute;bottom:0;left:0;right:0;height:1px;background:var(--zaq-accent)}.zaq-pipeline-badge{font-family:var(--zaq-font-mono);font-size:10px;font-weight:700;letter-spacing:.06em;color:var(--zaq-accent);text-transform:uppercase;margin-bottom:4px}.zaq-pipeline-step-title{font-family:var(--zaq-font-body);font-weight:600;font-size:13px;color:var(--zaq-text-primary);display:flex;align-items:center;justify-content:space-between}.zaq-pipeline-body{padding:24px;display:grid;grid-template-columns:1.1fr 1fr;gap:24px}@media (max-width: 900px){.zaq-pipeline-tabs{grid-template-columns:1fr 1fr}.zaq-pipeline-body{grid-template-columns:1fr}}.zaq-theme-toggle-btn{display:inline-flex;align-items:center;gap:6px;padding:6px 12px;background-color:var(--zaq-bg-surface);border:1px solid var(--zaq-border);border-radius:var(--zaq-radius-sm);color:var(--zaq-text-primary);cursor:pointer;font-family:var(--zaq-font-body);transition:all .18s ease}.zaq-theme-toggle-btn:hover{background-color:var(--zaq-bg-hover);border-color:var(--zaq-accent-border);color:var(--zaq-accent)}.zaq-msg-bubble{border-radius:var(--zaq-radius-md);padding:12px 16px;margin-bottom:12px;font-size:13px;line-height:1.45;position:relative;box-sizing:border-box;display:flex;flex-direction:column}.zaq-msg-customer{align-self:flex-start;margin-right:auto;max-width:82%;background:var(--zaq-customer-bg);border:1px solid var(--zaq-customer-border);color:var(--zaq-text-primary)}.zaq-msg-customer .zaq-msg-author{color:var(--zaq-customer-header);font-weight:700}.zaq-msg-ai{align-self:flex-end;margin-left:auto;max-width:82%;background:var(--zaq-ai-bg);border:1px solid var(--zaq-ai-border);color:var(--zaq-text-primary)}.zaq-msg-ai .zaq-msg-author{color:var(--zaq-ai-header);font-weight:700}.zaq-msg-agent{align-self:flex-end;margin-left:auto;max-width:82%;background:var(--zaq-agent-bg);border:1px solid var(--zaq-agent-border);color:var(--zaq-text-primary)}.zaq-msg-agent .zaq-msg-author{color:var(--zaq-agent-header);font-weight:700}.zaq-msg-internal{align-self:center;margin-left:auto;margin-right:auto;max-width:85%;width:90%;background:var(--zaq-amber-bg);border:1px dashed var(--zaq-amber-border);color:var(--zaq-text-primary)}.zaq-msg-internal .zaq-msg-author{color:var(--zaq-amber-text);font-weight:700}.zaq-msg-meta{display:flex;align-items:center;justify-content:space-between;margin-bottom:6px;font-family:var(--zaq-font-mono);font-size:11px;color:var(--zaq-text-muted);gap:12px}.zaq-citation-tag{display:inline-flex;align-items:center;gap:6px;background:#6366f129;color:var(--zaq-ai-header);border:1px solid var(--zaq-ai-border);padding:3px 8px;border-radius:var(--zaq-radius-xs);font-family:var(--zaq-font-mono);font-size:10px;margin-top:8px;width:fit-content}.zaq-typing-bubble{display:inline-flex;align-items:center;gap:5px;padding:10px 14px;border-radius:var(--zaq-radius-md);width:fit-content;box-shadow:var(--zaq-shadow-sm)}.zaq-typing-bubble.zaq-typing-ai{align-self:flex-end;background:var(--zaq-ai-bg);border:1px solid var(--zaq-ai-border);color:var(--zaq-ai-header)}.zaq-typing-bubble.zaq-typing-agent{align-self:flex-end;background:var(--zaq-agent-bg);border:1px solid var(--zaq-agent-border);color:var(--zaq-agent-header)}.zaq-typing-dot{width:6px;height:6px;border-radius:50%;background-color:currentColor;display:inline-block;animation:zaqTypingBounce 1.4s infinite ease-in-out both}.zaq-typing-dot:nth-child(1){animation-delay:-.32s}.zaq-typing-dot:nth-child(2){animation-delay:-.16s}.zaq-typing-dot:nth-child(3){animation-delay:0s}@keyframes zaqTypingBounce{0%,80%,to{transform:scale(.6);opacity:.35}40%{transform:scale(1.15);opacity:1}}.zaq-swatch-grid{display:grid;grid-template-columns:repeat(auto-fill,minmax(130px,1fr));gap:12px}.zaq-swatch-card{border:1px solid var(--zaq-border);border-radius:var(--zaq-radius-sm);overflow:hidden;background:var(--zaq-bg-panel)}.zaq-swatch-color{height:52px;width:100%}.zaq-swatch-info{padding:8px 10px;font-size:11px}.zaq-swatch-name{font-weight:600;color:var(--zaq-text-primary);margin-bottom:2px}.zaq-swatch-hex{font-family:var(--zaq-font-mono);color:var(--zaq-text-muted);cursor:pointer;display:flex;align-items:center;justify-content:space-between}.zaq-table{width:100%;border-collapse:collapse;font-size:13px;text-align:left}.zaq-table th{padding:10px 14px;background:var(--zaq-bg-canvas);color:var(--zaq-text-muted);font-family:var(--zaq-font-mono);font-size:11px;text-transform:uppercase;letter-spacing:.05em;border-bottom:1px solid var(--zaq-border)}.zaq-table td{padding:12px 14px;border-bottom:1px solid var(--zaq-border-subtle);color:var(--zaq-text-primary)}.zaq-table tr:hover td{background:var(--zaq-bg-surface)}.zaq-experience,.zaq-content-layer{max-width:100vw;overflow-x:hidden;box-sizing:border-box}.zaq-landing-wrapper{max-width:1280px;margin:0 auto;padding:28px 24px 36px;width:100%;flex:1;display:flex;flex-direction:column;justify-content:space-between;gap:36px;box-sizing:border-box;min-width:0}.zaq-landing-hero-grid{display:grid;grid-template-columns:minmax(0,1fr) minmax(0,1.05fr);gap:36px;align-items:center;width:100%;min-width:0;box-sizing:border-box}.zaq-waitlist-row{display:flex;gap:8px;flex-wrap:wrap;width:100%}.zaq-waitlist-btn{padding:10px 20px;font-size:13px;white-space:nowrap}.zaq-nav-cta-btn{padding:8px 16px;font-size:12px}.zaq-login-wrapper{max-width:480px;margin:0 auto;padding:40px 20px 64px;width:100%;flex:1;display:flex;flex-direction:column;justify-content:center;align-items:center;box-sizing:border-box}.zaq-login-card{padding:32px;width:100%;box-sizing:border-box}.zaq-badge{max-width:100%;box-sizing:border-box;white-space:normal}.zaq-msg-bubble{word-break:break-word;overflow-wrap:anywhere}.zaq-msg-meta{flex-wrap:wrap;gap:4px}.zaq-typing-bubble{max-width:94%;flex-wrap:wrap;box-sizing:border-box}@media (max-width: 960px){.zaq-landing-hero-grid{grid-template-columns:minmax(0,1fr);gap:28px}}@media (max-width: 768px){.zaq-nav-status-badge{display:none!important}.zaq-nav-container{padding:8px 14px;height:auto;min-height:56px;gap:8px;box-sizing:border-box}}@media (max-width: 640px){.zaq-landing-wrapper{padding:16px 14px 24px;gap:24px}.zaq-theme-toggle-text{display:none}.zaq-theme-toggle-btn{padding:7px 9px}.zaq-nav-cta-btn{padding:7px 12px;font-size:11px}.zaq-brand-text{font-size:16px}.zaq-brand-icon{width:28px;height:28px}.zaq-waitlist-row{flex-direction:column}.zaq-waitlist-btn{width:100%;box-sizing:border-box}.zaq-msg-customer,.zaq-msg-ai,.zaq-msg-agent,.zaq-msg-internal{max-width:94%;padding:10px 12px;font-size:12px}.zaq-login-wrapper{padding:20px 14px 40px}.zaq-login-card{padding:22px 16px}}.zaq-landing-hero-section{padding-top:4px;flex:1;display:flex;align-items:center;width:100%;min-width:0}.zaq-landing-hero-col-content{min-width:0;max-width:100%}.zaq-landing-hero-col-simulator{min-width:0;max-width:100%;width:100%}.zaq-landing-badge-wrapper{display:inline-flex;align-items:center;gap:8px;margin-bottom:16px;max-width:100%}.zaq-badge-hero{padding:5px 10px;font-size:11px}.zaq-hero-title{font-size:clamp(26px,4.2vw,48px);line-height:1.15;color:var(--zaq-text-primary);margin:0 0 16px;letter-spacing:-.02em;word-break:break-word}.zaq-hero-subtitle{font-size:clamp(14px,1.5vw,17px);line-height:1.6;color:var(--zaq-text-secondary);margin:0 0 20px}.zaq-hero-bullets{display:flex;flex-direction:column;gap:10px;margin-bottom:22px}.zaq-hero-bullet-item{display:flex;align-items:flex-start;gap:10px;font-size:13px;color:var(--zaq-text-primary)}.zaq-hero-bullet-icon{flex-shrink:0;margin-top:2px}.zaq-waitlist-card{padding:18px;background:var(--zaq-bg-panel);border:1px solid var(--zaq-border);border-radius:var(--zaq-radius-md);margin-bottom:16px;box-sizing:border-box;max-width:100%}.zaq-waitlist-form{display:flex;flex-direction:column;gap:12px}.zaq-waitlist-title-row{display:flex;align-items:center;gap:6px}.zaq-waitlist-title{font-size:13px;font-weight:700;color:var(--zaq-text-primary)}.zaq-waitlist-input{flex:1 1 180px;min-width:0;padding:10px 12px;font-size:13px;box-sizing:border-box}.zaq-waitlist-hint{font-size:11px;color:var(--zaq-text-muted)}.zaq-waitlist-success{display:flex;align-items:center;gap:12px;padding:8px 4px;color:var(--zaq-accent)}.zaq-waitlist-success-icon{width:32px;height:32px;border-radius:50%;background:#00e59929;border:1px solid var(--zaq-accent);display:flex;align-items:center;justify-content:center;flex-shrink:0}.zaq-waitlist-success-title{font-size:14px;color:var(--zaq-text-primary);display:block}.zaq-waitlist-success-desc{font-size:12px;color:var(--zaq-text-secondary);word-break:break-word}.zaq-existing-account-row{display:flex;align-items:center;gap:8px;font-size:13px;flex-wrap:wrap}.zaq-existing-account-text{color:var(--zaq-text-muted)}.zaq-existing-account-btn{padding:4px 8px;font-size:13px;color:var(--zaq-accent)}.zaq-legal-disclaimer-card{display:flex;align-items:flex-start;gap:10px;padding:12px 14px;background:var(--zaq-bg-surface);border:1px solid var(--zaq-border);border-radius:var(--zaq-radius-sm);margin-bottom:18px;box-sizing:border-box}.zaq-legal-disclaimer-icon{flex-shrink:0;margin-top:2px;color:var(--zaq-accent)}.zaq-legal-disclaimer-text{font-size:11px;line-height:1.5;color:var(--zaq-text-muted);margin:0}.zaq-landing-footer{border-top:1px solid var(--zaq-border);padding-top:20px;display:flex;flex-direction:column;gap:14px;font-size:12px;color:var(--zaq-text-muted);width:100%;box-sizing:border-box}.zaq-footer-main-row{display:flex;justify-content:space-between;align-items:center;flex-wrap:wrap;gap:12px}.zaq-footer-brand{display:flex;align-items:center;gap:10px;flex-wrap:wrap}.zaq-footer-brand-icon{width:26px;height:26px;flex-shrink:0}.zaq-footer-brand-title{color:var(--zaq-text-primary);font-size:13px}.zaq-footer-brand-tagline{font-size:11px;color:var(--zaq-text-muted);margin-left:6px}.zaq-footer-links{display:flex;align-items:center;gap:8px;flex-wrap:wrap}.zaq-footer-link-btn{padding:4px 6px;font-size:12px;color:var(--zaq-text-secondary)}.zaq-footer-disclaimer{font-size:11px;line-height:1.5;color:var(--zaq-text-muted);padding:8px 12px;background:var(--zaq-bg-surface);border:1px solid var(--zaq-border);border-radius:var(--zaq-radius-xs)}.zaq-footer-bottom-row{display:flex;justify-content:space-between;align-items:center;flex-wrap:wrap;gap:8px;padding-top:10px;border-top:1px dashed var(--zaq-border);font-size:11px}.zaq-footer-guarantee{color:var(--zaq-text-muted)}.zaq-sim-card{padding:0;overflow:hidden;border:1px solid var(--zaq-border);background:var(--zaq-bg-panel);box-shadow:var(--zaq-shadow-md);width:100%;max-width:100%;min-width:0;box-sizing:border-box}.zaq-sim-header{display:flex;align-items:center;justify-content:space-between;padding:12px 14px;background:var(--zaq-bg-surface);border-bottom:1px solid var(--zaq-border);gap:10px;flex-wrap:wrap}.zaq-sim-header-info{display:flex;align-items:center;gap:10px;min-width:0}.zaq-sim-avatar{width:32px;height:32px;border-radius:50%;background:#10b98124;border:1px solid rgba(16,185,129,.35);display:flex;align-items:center;justify-content:center;color:var(--zaq-whatsapp);flex-shrink:0}.zaq-sim-title-row{display:flex;align-items:center;gap:6px;flex-wrap:wrap}.zaq-sim-title{font-size:13px;font-weight:700;color:var(--zaq-text-primary)}.zaq-badge-verified{font-size:9px;padding:1px 6px;background:#10b98124;color:var(--zaq-whatsapp);border:1px solid rgba(16,185,129,.3)}.zaq-sim-subtitle{font-size:10px;color:var(--zaq-text-muted);word-break:break-word}.zaq-sim-controls{display:flex;align-items:center;gap:6px;flex-shrink:0}.zaq-sim-control-btn{padding:4px 8px;font-size:11px;font-family:var(--zaq-font-mono);display:inline-flex;align-items:center;gap:5px}.zaq-sim-selector-bar{display:flex;flex-wrap:wrap;gap:6px;padding:10px 12px;background:var(--zaq-bg-panel);border-bottom:1px solid var(--zaq-border);align-items:center}.zaq-sim-selector-label{font-size:10px;color:var(--zaq-text-muted);margin-right:2px}.zaq-sim-scenario-btn{padding:5px 9px;font-size:11px;background:var(--zaq-bg-surface);color:var(--zaq-text-secondary);border-color:var(--zaq-border);font-weight:500}.zaq-sim-scenario-btn--active{background:var(--zaq-accent);color:var(--zaq-accent-contrast);border-color:var(--zaq-accent);font-weight:700}.zaq-sim-chat-body{padding:16px 12px;display:flex;flex-direction:column;gap:12px;min-height:300px;max-height:380px;overflow-y:auto;overflow-x:hidden;background:var(--zaq-bg-canvas);box-sizing:border-box}.zaq-sim-msg-author{display:inline-flex;align-items:center;gap:5px;flex-wrap:wrap}.zaq-sim-typing-label{font-size:11px;font-weight:600;display:inline-flex;align-items:center;gap:4px;margin-right:4px}.zaq-sim-ai-verified{display:inline-flex;align-items:center;gap:5px;font-size:10px;color:var(--zaq-ai-header);margin-top:6px;font-family:var(--zaq-font-mono);flex-wrap:wrap}.zaq-sim-internal-text{font-size:12px;font-weight:500}.zaq-sim-human-verified{display:inline-flex;align-items:center;gap:5px;font-size:10px;color:var(--zaq-agent-header);margin-top:6px;font-family:var(--zaq-font-mono);flex-wrap:wrap}.zaq-sim-status-bar{display:flex;justify-content:space-between;align-items:center;padding:10px 12px;background:var(--zaq-bg-surface);border-top:1px solid var(--zaq-border);font-size:10px;color:var(--zaq-text-muted);font-family:var(--zaq-font-mono);flex-wrap:wrap;gap:6px}.zaq-sim-status-indicator{display:inline-flex;align-items:center;gap:6px}.zaq-sim-status-dot{width:7px;height:7px;border-radius:50%;flex-shrink:0}.zaq-sim-status-dot--accent{background-color:var(--zaq-accent)}.zaq-sim-status-dot--amber{background-color:var(--zaq-amber)}.zaq-sim-disclaimer{display:flex;align-items:center;gap:7px;margin-top:10px;padding:8px 12px;font-size:11px;color:var(--zaq-text-muted);background:var(--zaq-bg-panel);border:1px solid var(--zaq-border);border-radius:var(--zaq-radius-sm);box-sizing:border-box}.zaq-login-session-banner{width:100%;padding:16px;margin-bottom:20px;border:1px solid var(--zaq-border);display:flex;justify-content:space-between;align-items:center;flex-wrap:wrap;gap:10px;box-sizing:border-box}.zaq-login-session-title{font-size:13px;font-weight:600;display:flex;align-items:center;gap:6px}.zaq-login-session-email{font-size:11px;color:var(--zaq-text-muted);margin-top:2px;word-break:break-all}.zaq-login-session-actions{display:flex;gap:8px;flex-wrap:wrap}.zaq-login-header{margin-bottom:22px}.zaq-login-brand-row{display:flex;align-items:center;gap:10px;margin-bottom:12px;flex-wrap:wrap}.zaq-login-brand-icon{width:30px;height:30px;flex-shrink:0}.zaq-login-title{font-size:24px;margin:0 0 6px}.zaq-login-description{color:var(--zaq-text-secondary);font-size:13px;margin:0}.zaq-login-error{padding:10px 14px;background:#ef44441f;border:1px solid rgba(239,68,68,.35);border-radius:var(--zaq-radius-sm);color:#ef4444;font-size:13px;margin-bottom:20px;display:flex;align-items:center;gap:8px}.zaq-login-form{display:flex;flex-direction:column;gap:16px}.zaq-login-label{display:block;font-size:12px;font-family:var(--zaq-font-mono);color:var(--zaq-text-secondary);margin-bottom:6px;text-transform:uppercase;letter-spacing:.04em}.zaq-login-submit-btn{padding:12px 20px;width:100%;font-size:14px;box-sizing:border-box}.zaq-login-legal-row{margin-top:18px;padding-top:14px;border-top:1px dashed var(--zaq-border);display:flex;justify-content:center;align-items:center;flex-wrap:wrap;gap:8px;font-size:11px;color:var(--zaq-text-muted)}.zaq-login-legal-link{padding:2px 4px;font-size:11px;color:var(--zaq-text-secondary)}.zaq-login-back-row{margin-top:16px;padding-top:14px;border-top:1px solid var(--zaq-border);display:flex;justify-content:center;align-items:center;font-size:12px}.zaq-login-back-btn{padding:4px 10px;font-size:12px}.zaq-nav-brand-group{display:flex;align-items:center;gap:12px;min-width:0}.zaq-nav-status-text{font-weight:700;letter-spacing:.04em}.zaq-nav-actions{display:flex;align-items:center;gap:8px;flex-shrink:0}.zaq-min-width-0{min-width:0}.zaq-inline-flex-gap-sm{display:inline-flex;align-items:center;gap:6px}.telemetry-grid{display:grid;grid-template-columns:repeat(auto-fit,minmax(240px,1fr));gap:16px;margin-bottom:28px}.telemetry-grid .telemetry-card{background-color:var(--bg-panel);border:1px solid var(--border-subtle);border-radius:var(--radius-lg);padding:20px;transition:all var(--transition-fast)}.telemetry-grid .telemetry-card:hover{border-color:var(--border-strong);box-shadow:var(--shadow-md)}.telemetry-grid .telemetry-card .telemetry-label{font-size:12px;color:var(--text-muted);font-weight:600;text-transform:uppercase;letter-spacing:.5px}.telemetry-grid .telemetry-card .telemetry-number{font-size:32px;font-weight:700;margin-top:8px;font-family:var(--font-mono)}.telemetry-grid .telemetry-card .telemetry-number.tenants{color:#38bdf8}.telemetry-grid .telemetry-card .telemetry-number.messages{color:var(--brand-whatsapp)}.telemetry-grid .telemetry-card .telemetry-number.tickets{color:#f59e0b}.telemetry-grid .telemetry-card .telemetry-number.escalations{color:#ec4899}.telemetry-grid .telemetry-card .telemetry-number.tokens{color:#a855f7}.telemetry-grid .telemetry-card .telemetry-number.cost{color:#10b981}.telemetry-grid .telemetry-card .telemetry-subtext{font-size:12px;color:var(--text-muted);margin-top:4px}.cluster-health-container{background-color:var(--bg-panel);border:1px solid var(--border-subtle);border-radius:var(--radius-lg);padding:24px}.cluster-health-container .cluster-health-title{font-size:16px;font-weight:600;margin-bottom:16px;color:var(--text-primary)}.cluster-health-container .cluster-services-grid{display:grid;grid-template-columns:repeat(auto-fit,minmax(280px,1fr));gap:20px}.cluster-health-container .cluster-services-grid .service-item{display:flex;align-items:flex-start;gap:12px}.cluster-health-container .cluster-services-grid .service-item .service-icon{font-size:24px}.cluster-health-container .cluster-services-grid .service-item .service-name{font-weight:600;font-size:14px;color:var(--text-primary)}.cluster-health-container .cluster-services-grid .service-item .service-desc{font-size:12px;color:var(--text-secondary);margin-top:2px}.governance-table-card{background-color:var(--bg-panel);border:1px solid var(--border-subtle);border-radius:var(--radius-lg);overflow:hidden}.governance-table-card .governance-table{width:100%;border-collapse:collapse;text-align:left;font-size:14px}.governance-table-card .governance-table thead tr{background-color:var(--bg-surface);border-bottom:1px solid var(--border-subtle)}.governance-table-card .governance-table th{padding:14px 18px;color:var(--text-muted);font-weight:600;font-size:12px;text-transform:uppercase;letter-spacing:.5px}.governance-table-card .governance-table td{padding:14px 18px;border-bottom:1px solid var(--border-subtle)}.governance-table-card .governance-table tbody tr{transition:background-color var(--transition-fast)}.governance-table-card .governance-table tbody tr:hover{background-color:var(--bg-surface-hover)}.governance-table-card .tenant-name{font-weight:600;color:var(--text-primary)}.governance-table-card .tenant-id-mono{font-size:11px;color:var(--text-muted);font-family:var(--font-mono)}.governance-table-card .provider-badge{padding:4px 8px;border-radius:var(--radius-md);font-size:12px;font-weight:600;display:inline-flex;align-items:center;gap:4px}.governance-table-card .provider-badge.websocket{background-color:#0284c726;color:#38bdf8;border:1px solid rgba(2,132,199,.35)}.governance-table-card .provider-badge.meta-cloud{background-color:#16a34a26;color:#4ade80;border:1px solid rgba(22,163,74,.35)}.governance-table-card .tenant-status{padding:4px 8px;border-radius:var(--radius-md);font-size:12px;font-weight:600;display:inline-flex;align-items:center;gap:4px}.governance-table-card .tenant-status.active{background-color:#10b98126;color:#34d399}.governance-table-card .tenant-status.suspended{background-color:#ef444426;color:#f87171}.raw-payload-modal{background-color:var(--bg-panel);border:1px solid var(--border-subtle);border-radius:var(--radius-xl);width:100%;max-width:750px;padding:24px;display:flex;flex-direction:column;max-height:85vh;box-shadow:var(--shadow-xl);color:var(--text-primary);animation:modalScaleUp var(--transition-fast)}.raw-payload-modal .payload-header{display:flex;justify-content:space-between;align-items:center;margin-bottom:16px}.raw-payload-modal .payload-header .payload-title{font-size:16px;font-weight:600;margin:0;color:var(--text-primary)}.raw-payload-modal .payload-meta-grid{margin-bottom:16px;font-size:13px;display:grid;grid-template-columns:1fr 1fr;gap:8px;background-color:var(--bg-surface);padding:12px;border-radius:var(--radius-md);border:1px solid var(--border-subtle)}.raw-payload-modal .payload-meta-grid .meta-item{display:flex;gap:6px}.raw-payload-modal .payload-meta-grid .meta-item .meta-label{color:var(--text-muted);font-weight:600}.raw-payload-modal .payload-viewer-pre{flex:1;background-color:var(--bg-input);padding:16px;border-radius:var(--radius-md);border:1px solid var(--border-subtle);color:#a5f3fc;font-family:var(--font-mono);font-size:12px;overflow:auto;margin:0;white-space:pre-wrap;word-break:break-word;line-height:1.5}.create-tenant-modal{max-width:640px;max-height:90vh;overflow-y:auto}.create-tenant-modal .form-section-title{font-size:12px;font-weight:700;text-transform:uppercase;letter-spacing:.5px;color:var(--text-muted);margin:20px 0 12px;padding-bottom:6px;border-bottom:1px solid var(--border-subtle);display:flex;align-items:center;gap:8px}.create-tenant-modal .form-section-title:first-of-type{margin-top:4px}.create-tenant-modal .form-row{display:grid;grid-template-columns:1fr 1fr;gap:12px}@media (max-width: 600px){.create-tenant-modal .form-row{grid-template-columns:1fr}}.welcome-kit-modal{max-width:580px}.welcome-kit-modal .welcome-kit-badge{display:inline-flex;align-items:center;gap:6px;padding:4px 10px;background-color:#10b98126;color:var(--status-online);border:1px solid rgba(16,185,129,.3);border-radius:var(--radius-full);font-size:12px;font-weight:700;margin-bottom:12px}.welcome-kit-modal .welcome-kit-warning{background-color:#f59e0b1f;border:1px solid rgba(245,158,11,.35);color:#f59e0b;padding:12px;border-radius:var(--radius-md);font-size:13px;line-height:1.4;margin-bottom:18px;display:flex;align-items:flex-start;gap:10px}.welcome-kit-modal .welcome-kit-list{display:flex;flex-direction:column;gap:12px;margin-bottom:24px}.welcome-kit-modal .welcome-kit-item{background-color:var(--bg-surface);border:1px solid var(--border-subtle);border-radius:var(--radius-md);padding:12px 14px;display:flex;justify-content:space-between;align-items:center;gap:12px}.welcome-kit-modal .welcome-kit-item .item-info{flex:1;min-width:0}.welcome-kit-modal .welcome-kit-item .item-info .item-label{font-size:11px;text-transform:uppercase;font-weight:700;color:var(--text-muted);letter-spacing:.5px;margin-bottom:4px}.welcome-kit-modal .welcome-kit-item .item-info .item-value{font-family:var(--font-mono);font-size:13px;color:var(--text-primary);word-break:break-all}.welcome-kit-modal .welcome-kit-footer{display:flex;justify-content:space-between;align-items:center;gap:10px}.superadmin-page-container{padding:28px 32px;max-width:1400px;margin:0 auto;width:100%}.superadmin-page-header{display:flex;justify-content:space-between;align-items:center;margin-bottom:24px}.superadmin-page-header .header-title{font-size:22px;font-weight:700;margin:0;color:var(--text-primary)}.superadmin-page-header .header-subtitle{color:var(--text-secondary);font-size:14px;margin-top:4px}.superadmin-search-container{margin-bottom:20px}.superadmin-search-container .search-input{max-width:400px}@media (max-width: 768px){.superadmin-page-container{padding:16px 12px}.superadmin-page-header{flex-direction:column;align-items:flex-start;gap:12px}.telemetry-grid{grid-template-columns:minmax(0,1fr)}.cluster-health-container{padding:16px}.cluster-services-grid{grid-template-columns:minmax(0,1fr)}.raw-payload-modal{padding:16px;max-height:90vh}.payload-meta-grid{grid-template-columns:minmax(0,1fr)}.welcome-kit-modal{padding:16px}.welcome-kit-footer{flex-direction:column;gap:10px}.welcome-kit-footer .btn{width:100%}}.superadmin-loading-state{padding:60px 0;text-align:center;color:var(--zaq-text-muted, var(--text-muted))}.superadmin-tenant-selector-bar{background-color:var(--zaq-bg-panel, var(--bg-panel));border:1px solid var(--zaq-border, var(--border-subtle));border-radius:var(--radius-lg, 8px);padding:16px 20px;margin-bottom:24px;display:flex;align-items:center;gap:16px;flex-wrap:wrap}.superadmin-tenant-selector-label{font-size:13px;font-weight:600;color:var(--zaq-text-secondary, var(--text-secondary))}.superadmin-tenant-selector-select{max-width:350px;background-color:var(--zaq-bg-subtle, var(--bg-surface))}.superadmin-btn-create{display:inline-flex;align-items:center;gap:6px}.cluster-health-title-wrap{display:flex;align-items:center;gap:8px}.service-icon-box{width:36px;height:36px;border-radius:var(--radius-md, 6px);background:var(--zaq-bg-subtle, var(--bg-surface));border:1px solid var(--zaq-border, var(--border-subtle));display:flex;align-items:center;justify-content:center;color:var(--zaq-accent);flex-shrink:0}.service-content-col{flex:1;min-width:0}.service-name-row{display:flex;align-items:center;gap:8px;flex-wrap:wrap}.service-status-badge{display:inline-flex;align-items:center;gap:4px;font-size:11px;font-weight:600}.service-status-badge.operational{color:var(--zaq-whatsapp, #10b981)}.service-status-badge.degraded{color:var(--zaq-amber-text, #f59e0b)}.service-status-badge.down{color:var(--zaq-danger, #ef4444)}.telemetry-subtext.online{color:var(--status-online)}.logs-table-card{background-color:var(--zaq-bg-panel, var(--bg-panel));border:1px solid var(--zaq-border, var(--border-subtle));border-radius:var(--radius-lg, 8px);overflow:hidden;width:100%;max-width:100%}.logs-table-scroll{width:100%;overflow-x:auto;-webkit-overflow-scrolling:touch}.logs-table-element{width:100%;min-width:620px;border-collapse:collapse;font-size:13px}.logs-table-head-row{background-color:var(--zaq-bg-subtle, var(--bg-surface));border-bottom:1px solid var(--zaq-border, var(--border-subtle))}.logs-th{padding:12px 16px;color:var(--zaq-text-muted, var(--text-muted));text-align:left;font-weight:600;font-size:11px;text-transform:uppercase;letter-spacing:.5px}.logs-th.text-right{text-align:right}.logs-table-msg-row{padding:30px;text-align:center;color:var(--zaq-text-muted, var(--text-muted))}.logs-tr{border-bottom:1px solid var(--zaq-border, var(--border-subtle));cursor:pointer;background-color:transparent;transition:background-color var(--transition-fast)}.logs-tr:hover,.logs-tr.selected{background-color:var(--zaq-bg-hover, var(--bg-surface-hover))}.logs-td-phone{padding:12px 16px;font-family:var(--font-mono)}.logs-td{padding:12px 16px}.logs-direction-badge{font-size:11px;padding:3px 8px;border-radius:var(--radius-sm, 4px);font-weight:600;display:inline-flex;align-items:center;gap:6px}.logs-direction-badge.inbound{background-color:var(--zaq-cyan-subtle, rgba(56, 189, 248, .12));color:var(--zaq-cyan, #38bdf8);border:1px solid rgba(56,189,248,.3)}.logs-direction-badge.outbound{background-color:var(--zaq-agent-bg, rgba(16, 185, 129, .14));color:var(--zaq-whatsapp, #10b981);border:1px solid rgba(16,185,129,.3)}.logs-delivery-badge{font-size:11px;padding:3px 8px;border-radius:var(--radius-sm, 4px);font-weight:600;display:inline-flex;align-items:center;gap:6px}.logs-delivery-badge.answered{background-color:var(--zaq-agent-bg, rgba(16, 185, 129, .14));color:var(--zaq-whatsapp, #10b981);border:1px solid rgba(16,185,129,.3)}.logs-delivery-badge.failed{background-color:var(--zaq-danger-bg, rgba(239, 68, 68, .15));color:var(--zaq-danger, #f87171);border:1px solid rgba(239,68,68,.3)}.logs-delivery-badge.pending{background-color:var(--zaq-amber-bg, rgba(245, 158, 11, .15));color:var(--zaq-amber-text, #fbbf24);border:1px solid rgba(245,158,11,.3)}.logs-td-time{padding:12px 16px;color:var(--zaq-text-secondary, var(--text-secondary))}.logs-td-actions{padding:12px 16px;text-align:right}.logs-pagination-bar{display:flex;justify-content:space-between;align-items:center;padding:12px 16px;border-top:1px solid var(--zaq-border, var(--border-subtle));background-color:var(--zaq-bg-subtle, var(--bg-surface));flex-wrap:wrap;gap:10px}.logs-pagination-info{font-size:12px;color:var(--zaq-text-secondary, var(--text-secondary))}.logs-pagination-controls{display:flex;gap:8px}.payload-title-content{display:flex;align-items:center;gap:8px}.payload-log-id{color:var(--brand-accent)}.payload-error-val{color:var(--status-danger)}.payload-normal-val{color:var(--text-secondary)}.modal-title-content{display:flex;align-items:center;gap:8px}.modal-close-btn{display:inline-flex;align-items:center;justify-content:center}.text-right{text-align:right}.table-state-cell{padding:40px;text-align:center;color:var(--zaq-text-muted, var(--text-muted))}.tenant-date-cell{color:var(--zaq-text-secondary, var(--text-secondary));font-size:13px}.tenant-actions-group{display:inline-flex;gap:8px}.btn-with-icon{display:inline-flex;align-items:center;gap:6px}.welcome-kit-warning-icon{flex-shrink:0;margin-top:2px}.tenant-overview-container,.operations-page-container,.ai-persona-container,.knowledge-rag-container,.whatsapp-channel-container,.team-management-container,.ticket-supervision-container{padding:28px 32px;max-width:1400px;margin:0 auto;width:100%;box-sizing:border-box}@media (max-width: 640px){.tenant-overview-container,.operations-page-container,.ai-persona-container,.knowledge-rag-container,.whatsapp-channel-container,.team-management-container,.ticket-supervision-container{padding:16px 12px}}.tenant-page-header{margin-bottom:24px}.tenant-page-header .tenant-page-title{font-size:22px;font-weight:700;margin:0;color:var(--text-primary)}@media (max-width: 640px){.tenant-page-header .tenant-page-title{font-size:18px}}.tenant-page-header .tenant-page-subtitle{color:var(--text-secondary);font-size:14px;margin-top:4px;margin-bottom:0}@media (max-width: 640px){.tenant-page-header .tenant-page-subtitle{font-size:13px}}.tenant-page-header-row{display:flex;justify-content:space-between;align-items:center;margin-bottom:24px;flex-wrap:wrap;gap:16px}.tenant-page-header-row .tenant-page-title{font-size:22px;font-weight:700;margin:0;color:var(--text-primary)}@media (max-width: 640px){.tenant-page-header-row .tenant-page-title{font-size:18px}}.tenant-page-header-row .tenant-page-subtitle{color:var(--text-secondary);font-size:14px;margin-top:4px;margin-bottom:0}@media (max-width: 640px){.tenant-page-header-row .tenant-page-subtitle{font-size:13px}}.zaq-status-dot{display:inline-block;width:6px;height:6px;border-radius:50%;background-color:currentColor;flex-shrink:0}.quota-meter-card{background-color:var(--bg-panel);border:1px solid var(--border-subtle);border-radius:var(--radius-lg);padding:24px;margin-bottom:24px;box-sizing:border-box}@media (max-width: 640px){.quota-meter-card{padding:16px 12px}}.quota-meter-card .meter-header{display:flex;justify-content:space-between;align-items:center;margin-bottom:12px;flex-wrap:wrap;gap:10px}.quota-meter-card .meter-header .meter-title{font-size:16px;font-weight:600;margin:0;color:var(--text-primary)}.quota-meter-card .meter-header .meter-subtitle{font-size:12px;color:var(--text-muted);margin-top:2px;display:block}.quota-meter-card .meter-header .meter-value{font-size:18px;font-weight:700;color:var(--brand-accent);font-family:var(--font-mono)}.quota-meter-card .meter-track{width:100%;height:10px;background-color:var(--bg-input);border-radius:5px;overflow:hidden;position:relative}.quota-meter-card .meter-track .meter-bar{height:100%;border-radius:5px;transition:width .3s ease-in-out,background-color var(--transition-normal)}.quota-meter-card .meter-track .meter-bar.safe{background-color:var(--status-online)}.quota-meter-card .meter-track .meter-bar.warning{background-color:var(--status-busy)}.quota-meter-card .meter-track .meter-bar.critical{background-color:var(--status-danger)}.quota-banner{border-radius:var(--radius-lg);padding:16px 20px;margin-bottom:24px;display:flex;align-items:center;justify-content:space-between;flex-wrap:wrap;gap:14px;animation:bannerFadeIn var(--transition-fast);box-sizing:border-box}@media (max-width: 640px){.quota-banner{padding:14px 12px}}.quota-banner .banner-info{display:flex;align-items:center;gap:12px}.quota-banner .banner-info .banner-icon{display:flex;align-items:center;justify-content:center;flex-shrink:0}.quota-banner .banner-info .banner-title{font-weight:700;font-size:14px}.quota-banner .banner-info .banner-desc{font-size:12px;color:var(--text-primary);margin-top:2px}.quota-banner.banner-warning{background-color:var(--zaq-amber-bg, rgba(245, 158, 11, .15));border:1px solid var(--status-busy)}.quota-banner.banner-warning .banner-title{color:var(--status-busy)}.quota-banner.banner-critical{background-color:#ef444426;border:1px solid var(--status-danger)}.quota-banner.banner-critical .banner-title{color:var(--status-danger)}@keyframes bannerFadeIn{0%{opacity:0;transform:translateY(-4px)}to{opacity:1;transform:translateY(0)}}.prompt-editor-card{background-color:var(--bg-panel);border:1px solid var(--border-subtle);border-radius:var(--radius-lg);padding:24px;display:flex;flex-direction:column;box-sizing:border-box}@media (max-width: 640px){.prompt-editor-card{padding:16px 12px}}.prompt-editor-card .prompt-header{display:flex;justify-content:space-between;align-items:center;margin-bottom:16px;flex-wrap:wrap;gap:10px}.prompt-editor-card .prompt-header .prompt-title{font-size:16px;font-weight:600;margin:0;color:var(--text-primary)}.prompt-editor-card .prompt-header .prompt-subtitle{font-size:12px;color:var(--text-muted);margin-top:2px;display:block}.prompt-editor-card .prompt-textarea{background-color:var(--bg-input);border:1px solid var(--border-subtle);color:var(--text-primary);border-radius:var(--radius-md);flex:1;font-family:var(--font-mono);font-size:13px;line-height:1.6;resize:none;min-height:420px;padding:16px;outline:none;transition:border-color var(--transition-fast);box-sizing:border-box}@media (max-width: 640px){.prompt-editor-card .prompt-textarea{min-height:280px;padding:12px;font-size:12px}}.prompt-editor-card .prompt-textarea:focus{border-color:var(--border-active)}.prompt-editor-card .prompt-textarea::placeholder{color:var(--text-muted)}.prompt-editor-card .prompt-footer-tip{margin-top:16px;font-size:12px;color:var(--text-muted);display:flex;gap:16px}.prompt-editor-card .prompt-footer-tip strong{color:var(--brand-accent)}.sandbox-card{background-color:var(--bg-surface);border:1px solid var(--border-subtle);border-radius:var(--radius-lg);padding:24px;display:flex;flex-direction:column;box-sizing:border-box}@media (max-width: 640px){.sandbox-card{padding:16px 12px}}.sandbox-card .sandbox-header{margin-bottom:14px;border-bottom:1px solid var(--border-subtle);padding-bottom:12px}.sandbox-card .sandbox-header .sandbox-title{font-size:16px;font-weight:600;margin:0;display:flex;align-items:center;gap:8px;color:var(--text-primary)}.sandbox-card .sandbox-header .sandbox-desc{font-size:12px;color:var(--text-muted);margin-top:2px;display:block}.sandbox-card .sandbox-messages-list{flex:1;overflow-y:auto;display:flex;flex-direction:column;gap:12px;padding-right:6px;max-height:460px;min-height:250px}.sandbox-card .sandbox-messages-list .sandbox-message-row{display:flex;flex-direction:column}.sandbox-card .sandbox-messages-list .sandbox-message-row.user{align-items:flex-start}.sandbox-card .sandbox-messages-list .sandbox-message-row.ai,.sandbox-card .sandbox-messages-list .sandbox-message-row.bot,.sandbox-card .sandbox-messages-list .sandbox-message-row.assistant{align-items:flex-end}.sandbox-card .sandbox-messages-list .sandbox-bubble{max-width:85%;padding:10px 14px;border-radius:var(--radius-lg);font-size:13px;line-height:1.4;box-sizing:border-box}.sandbox-card .sandbox-messages-list .sandbox-bubble.user{background-color:var(--zaq-customer-bg, var(--bg-surface));border:1px solid var(--zaq-customer-border, var(--border-subtle));color:var(--zaq-text-primary, var(--text-primary));border-bottom-left-radius:var(--radius-xs)}.sandbox-card .sandbox-messages-list .sandbox-bubble.ai,.sandbox-card .sandbox-messages-list .sandbox-bubble.bot,.sandbox-card .sandbox-messages-list .sandbox-bubble.assistant{background-color:var(--zaq-ai-bg, rgba(79, 70, 229, .22));border:1px solid var(--zaq-ai-border, rgba(99, 102, 241, .45));color:var(--zaq-text-primary, var(--text-primary));border-bottom-right-radius:var(--radius-xs)}.sandbox-card .sandbox-messages-list .sandbox-sources{margin-top:8px;padding-top:8px;border-top:1px solid var(--border-subtle);font-size:11px;color:var(--brand-accent)}.sandbox-card .sandbox-messages-list .sandbox-sources .sources-title{font-weight:600;margin-bottom:2px}.sandbox-card .sandbox-messages-list .sandbox-sources .source-item{color:var(--text-secondary)}.sandbox-card .sandbox-messages-list .sandbox-time{font-size:10px;color:var(--text-muted);margin-top:2px;margin-inline:4px}.sandbox-card .sandbox-messages-list .sandbox-simulating{align-self:flex-end;color:var(--text-muted);font-size:12px;font-style:italic}.sandbox-card .sandbox-form{display:flex;gap:10px;margin-top:16px}.sandbox-card .sandbox-form input{flex:1}.file-dropzone-card{background-color:var(--bg-panel);border:1px solid var(--border-subtle);border-radius:var(--radius-lg);padding:24px;box-sizing:border-box}@media (max-width: 640px){.file-dropzone-card{padding:16px 12px}}.file-dropzone-card .dropzone-title{font-size:15px;font-weight:600;margin:0 0 10px;color:var(--text-primary)}.file-dropzone-card .dropzone-desc{font-size:12px;color:var(--text-muted);margin-bottom:16px;line-height:1.5}.file-dropzone-card .dropzone-area{border:1px dashed var(--border-subtle);border-radius:var(--radius-lg);padding:28px 20px;text-align:center;background-color:var(--bg-surface);transition:all var(--transition-fast);cursor:pointer;margin-bottom:14px}.file-dropzone-card .dropzone-area:hover,.file-dropzone-card .dropzone-area.dragover{border-color:var(--brand-accent);background-color:var(--bg-surface-hover)}.file-dropzone-card .dropzone-area .dropzone-icon{font-size:32px;margin-bottom:8px;color:var(--text-muted);display:flex;justify-content:center}.file-dropzone-card .dropzone-area .dropzone-text{font-size:13px;font-weight:600;color:var(--text-primary)}.file-dropzone-card .dropzone-area .dropzone-hint{font-size:11px;color:var(--text-muted);margin-top:4px}.file-dropzone-card .dropzone-input-file{margin-bottom:14px}.operations-page-container .operations-header{margin-bottom:24px}.operations-page-container .operations-header .operations-title{font-size:22px;font-weight:700;margin:0;color:var(--text-primary)}@media (max-width: 640px){.operations-page-container .operations-header .operations-title{font-size:18px}}.operations-page-container .operations-header .operations-subtitle{color:var(--text-secondary);font-size:14px;margin-top:4px;margin-bottom:0}@media (max-width: 640px){.operations-page-container .operations-header .operations-subtitle{font-size:13px}}.operations-page-container .operations-loading{padding:60px 20px;text-align:center;color:var(--text-muted);font-size:14px}.operations-page-container .operations-grid{display:grid;grid-template-columns:1fr 1fr;gap:24px;align-items:start;min-width:0;max-width:100%;box-sizing:border-box}@media (max-width: 1024px){.operations-page-container .operations-grid{grid-template-columns:1fr}}.operations-page-container .operations-column{display:flex;flex-direction:column;gap:24px;min-width:0;max-width:100%}.operations-card{background-color:var(--bg-panel);border:1px solid var(--border-subtle);border-radius:var(--radius-lg);padding:24px;display:flex;flex-direction:column;transition:border-color var(--transition-fast);box-sizing:border-box}@media (max-width: 640px){.operations-card{padding:16px 12px}}.operations-card .operations-card-header{display:flex;justify-content:space-between;align-items:flex-start;margin-bottom:20px;padding-bottom:14px;border-bottom:1px solid var(--border-subtle);flex-wrap:wrap;gap:12px}.operations-card .operations-card-header .operations-card-title{font-size:16px;font-weight:600;margin:0;color:var(--text-primary);display:flex;align-items:center;gap:8px}.operations-card .operations-card-header .operations-card-subtitle{font-size:12px;color:var(--text-muted);margin-top:3px;margin-bottom:0}.operations-card .operations-card-body{display:flex;flex-direction:column;gap:18px}.operations-card .operations-card-footer{margin-top:20px;padding-top:16px;border-top:1px solid var(--border-subtle);display:flex;justify-content:flex-end;gap:10px}.operations-form-group{display:flex;flex-direction:column;gap:6px}.operations-form-group .operations-label{font-size:13px;font-weight:600;color:var(--text-secondary)}.operations-form-group .operations-hint{font-size:11px;color:var(--text-muted);margin:0}.operations-toggle-row{display:flex;align-items:center;justify-content:space-between;padding:12px 14px;background-color:var(--bg-surface);border:1px solid var(--border-subtle);border-radius:var(--radius-md);gap:12px}.operations-toggle-row .operations-toggle-info{display:flex;flex-direction:column;gap:2px}.operations-toggle-row .operations-toggle-info .toggle-title{font-size:13px;font-weight:600;color:var(--text-primary)}.operations-toggle-row .operations-toggle-info .toggle-desc{font-size:11px;color:var(--text-muted)}.operations-toggle-row .operations-toggle-checkbox{width:20px;height:20px;cursor:pointer;accent-color:var(--brand-ai);flex-shrink:0}.operations-chips-container{display:flex;flex-wrap:wrap;gap:8px;padding:10px;background-color:var(--bg-input);border:1px solid var(--border-subtle);border-radius:var(--radius-md);min-height:44px;align-items:center}.operations-chips-container .operations-chip{display:inline-flex;align-items:center;gap:6px;background-color:var(--zaq-ai-bg, rgba(99, 102, 241, .15));border:1px solid var(--zaq-ai-border, rgba(99, 102, 241, .4));color:var(--brand-ai);border-radius:var(--radius-full);padding:3px 10px;font-size:12px;font-weight:500}.operations-chips-container .operations-chip .chip-remove-btn{background:none;border:none;color:var(--text-secondary);cursor:pointer;font-size:14px;line-height:1;padding:0;display:inline-flex;align-items:center}.operations-chips-container .operations-chip .chip-remove-btn:hover{color:var(--status-danger)}.operations-chips-container .operations-chips-empty{font-size:12px;color:var(--text-muted);font-style:italic}.operations-chip-input-group{display:flex;gap:8px;margin-top:8px}.operations-chip-input-group .chip-input{flex:1;min-width:0}.macros-table-wrapper{overflow-x:auto;-webkit-overflow-scrolling:touch;border:1px solid var(--border-subtle);border-radius:var(--radius-md);background-color:var(--bg-surface);width:100%;max-width:100%;box-sizing:border-box}.macros-table-wrapper .macro-badge-shortcut{font-family:var(--font-mono);font-size:12px;color:var(--brand-accent);background-color:var(--bg-panel);padding:2px 6px;border-radius:var(--radius-sm);border:1px solid var(--border-subtle);font-weight:600}.macros-table-wrapper .macro-content-preview{font-size:12px;color:var(--text-secondary);max-width:260px;white-space:nowrap;overflow:hidden;text-overflow:ellipsis}.categories-list-wrapper{display:flex;flex-direction:column;gap:8px}.categories-list-wrapper .category-item-row{display:flex;align-items:center;justify-content:space-between;padding:10px 14px;background-color:var(--bg-surface);border:1px solid var(--border-subtle);border-radius:var(--radius-md);transition:background-color var(--transition-fast)}.categories-list-wrapper .category-item-row:hover{background-color:var(--bg-surface-hover)}.categories-list-wrapper .category-item-row .category-info{display:flex;align-items:center;gap:10px}.categories-list-wrapper .category-item-row .category-info .category-color-dot{width:14px;height:14px;border-radius:50%;flex-shrink:0;border:1px solid var(--border-subtle)}.categories-list-wrapper .category-item-row .category-info .category-name{font-size:13px;font-weight:600;color:var(--text-primary)}.categories-list-wrapper .categories-empty{padding:20px;text-align:center;color:var(--text-muted);font-size:12px}.category-create-form{display:flex;gap:8px;align-items:center;background-color:var(--bg-surface);border:1px solid var(--border-subtle);border-radius:var(--radius-md);padding:12px;margin-top:14px;box-sizing:border-box}.category-create-form .category-name-input{flex:1;min-width:0}.category-create-form .category-color-input{width:40px;height:38px;padding:2px;cursor:pointer;border:1px solid var(--border-subtle);border-radius:var(--radius-sm);background-color:var(--bg-input);flex-shrink:0}.whatsapp-channel-container .whatsapp-channel-header{display:flex;justify-content:space-between;align-items:flex-start;margin-bottom:20px;flex-wrap:wrap;gap:16px}.whatsapp-channel-container .whatsapp-channel-header .channel-title-group .channel-title{font-size:22px;font-weight:700;margin:0;color:var(--text-primary)}@media (max-width: 640px){.whatsapp-channel-container .whatsapp-channel-header .channel-title-group .channel-title{font-size:18px}}.whatsapp-channel-container .whatsapp-channel-header .channel-title-group .channel-subtitle{color:var(--text-secondary);font-size:14px;margin-top:4px;margin-bottom:0}@media (max-width: 640px){.whatsapp-channel-container .whatsapp-channel-header .channel-title-group .channel-subtitle{font-size:13px}}.whatsapp-channel-container .whatsapp-channel-header .channel-status-badge{display:inline-flex;align-items:center;gap:10px;background-color:var(--bg-panel);border:1px solid var(--border-subtle);padding:8px 16px;border-radius:var(--radius-md)}.whatsapp-channel-container .whatsapp-channel-header .channel-status-badge .status-label{font-size:12px;color:var(--text-muted);font-weight:600;text-transform:uppercase}.whatsapp-channel-container .whatsapp-channel-header .channel-status-badge .status-value{display:flex;align-items:center;gap:6px;font-size:13px;font-weight:700}.whatsapp-channel-container .whatsapp-channel-header .channel-status-badge .status-value.official{color:var(--brand-accent)}.whatsapp-channel-container .whatsapp-channel-header .channel-status-badge .status-value.official .status-dot{background-color:var(--brand-accent)}.whatsapp-channel-container .whatsapp-channel-header .channel-status-badge .status-value.baileys{color:var(--brand-whatsapp)}.whatsapp-channel-container .whatsapp-channel-header .channel-status-badge .status-value.baileys .status-dot{background-color:var(--brand-whatsapp)}.whatsapp-channel-container .whatsapp-channel-header .channel-status-badge .status-value .status-dot{width:8px;height:8px;border-radius:50%;display:inline-block;flex-shrink:0}.whatsapp-channel-container .channel-tabs{display:flex;gap:12px;border-bottom:1px solid var(--border-subtle);margin-bottom:24px;overflow-x:auto;-webkit-overflow-scrolling:touch}.whatsapp-channel-container .channel-tabs .channel-tab-btn{padding:12px 18px;font-size:14px;font-weight:600;background:none;border:none;border-bottom:1px solid transparent;color:var(--text-secondary);cursor:pointer;display:flex;align-items:center;gap:8px;transition:all var(--transition-fast);white-space:nowrap}.whatsapp-channel-container .channel-tabs .channel-tab-btn:hover{color:var(--text-primary)}.whatsapp-channel-container .channel-tabs .channel-tab-btn.active{color:var(--text-primary);border-bottom-color:var(--border-active)}.whatsapp-channel-container .channel-tabs .channel-tab-btn .channel-active-pill{font-size:10px;padding:2px 6px;border-radius:var(--radius-full);font-weight:700}.whatsapp-channel-container .channel-tabs .channel-tab-btn .channel-active-pill.baileys{background-color:#10b98126;color:var(--status-online)}.whatsapp-channel-container .channel-tabs .channel-tab-btn .channel-active-pill.meta{background-color:#38bdf826;color:var(--brand-accent)}.whatsapp-channel-container .whatsapp-channel-grid{display:grid;grid-template-columns:1.2fr 1fr;gap:24px;min-width:0;max-width:100%;box-sizing:border-box}@media (max-width: 900px){.whatsapp-channel-container .whatsapp-channel-grid{grid-template-columns:1fr}}.qr-display-card{background-color:var(--bg-panel);border:1px solid var(--border-subtle);border-radius:var(--radius-lg);padding:24px;display:flex;flex-direction:column;align-items:center;box-sizing:border-box}@media (max-width: 640px){.qr-display-card{padding:16px 12px}}.qr-display-card .qr-header{width:100%;display:flex;justify-content:space-between;align-items:center;margin-bottom:20px;flex-wrap:wrap;gap:12px}.qr-display-card .qr-header .qr-status-label{font-size:12px;color:var(--text-muted);font-weight:600;text-transform:uppercase}.qr-display-card .qr-header .qr-status-text{font-size:18px;font-weight:700;margin-top:4px}.qr-display-card .qr-header .qr-status-text.connected{color:var(--status-online)}.qr-display-card .qr-header .qr-status-text.pending{color:var(--status-busy)}.qr-display-card .qr-header .qr-status-text.connecting{color:var(--brand-accent)}.qr-display-card .qr-header .qr-status-text.disconnected{color:var(--status-danger)}.qr-display-card .qr-canvas-box{width:300px;height:300px;background-color:#fff;border-radius:var(--radius-xl);display:flex;align-items:center;justify-content:center;box-shadow:var(--shadow-md);margin-bottom:16px;max-width:100%}@media (max-width: 480px){.qr-display-card .qr-canvas-box{width:240px;height:240px}}.qr-display-card .qr-canvas-box .qr-image{width:280px;height:280px;max-width:90%;max-height:90%}.qr-display-card .qr-canvas-box .qr-success-info{text-align:center;color:var(--status-online);padding:20px}.qr-display-card .qr-canvas-box .qr-success-info .qr-success-icon{font-size:42px;display:flex;justify-content:center;margin-bottom:4px}.qr-display-card .qr-canvas-box .qr-success-info .qr-success-title{font-weight:700;font-size:16px;margin-top:8px;color:var(--text-primary)}.qr-display-card .qr-canvas-box .qr-success-info .qr-success-phone{font-size:13px;margin-top:4px;color:var(--text-secondary)}.qr-display-card .qr-canvas-box .qr-empty-hint{text-align:center;color:var(--text-muted);padding:20px;font-size:13px}.qr-display-card .qr-instructions{font-size:12px;color:var(--text-muted);text-align:center;max-width:340px;margin:0;line-height:1.5}.connect-token-container{display:flex;flex-direction:column;gap:20px}.connect-token-container .token-card{background-color:var(--bg-panel);border:1px solid var(--border-subtle);border-radius:var(--radius-lg);padding:24px;box-sizing:border-box}@media (max-width: 640px){.connect-token-container .token-card{padding:16px 12px}}.connect-token-container .token-card .token-card-title{font-size:16px;font-weight:600;margin:0 0 10px;color:var(--text-primary)}.connect-token-container .token-card .token-card-desc{font-size:13px;color:var(--text-secondary);line-height:1.5;margin-bottom:16px}.connect-token-container .token-card .token-display-box{background-color:var(--bg-surface);border:1px solid var(--border-subtle);border-radius:var(--radius-sm);padding:12px;margin-top:16px;word-break:break-all}.connect-token-container .token-card .token-display-box .token-box-label{font-size:11px;color:var(--text-muted);margin-bottom:4px}.connect-token-container .token-card .token-display-box .token-box-url{font-size:12px;font-family:var(--font-mono);color:var(--brand-accent);word-break:break-all;margin-bottom:8px}.meta-config-wrapper{display:flex;flex-direction:column;gap:24px}.meta-config-wrapper .meta-config-card{background-color:var(--bg-panel);border:1px solid var(--border-subtle);border-radius:var(--radius-lg);padding:28px;box-sizing:border-box}@media (max-width: 640px){.meta-config-wrapper .meta-config-card{padding:16px 12px}}.meta-config-wrapper .meta-config-card .meta-card-header{display:flex;justify-content:space-between;align-items:flex-start;border-bottom:1px solid var(--border-subtle);padding-bottom:20px;margin-bottom:24px;flex-wrap:wrap;gap:16px}.meta-config-wrapper .meta-config-card .meta-card-header .meta-title-label{font-size:12px;color:var(--text-muted);font-weight:600;text-transform:uppercase;letter-spacing:.5px}.meta-config-wrapper .meta-config-card .meta-card-header .meta-title{font-size:20px;font-weight:700;margin:4px 0 0;color:var(--text-primary);display:flex;align-items:center;gap:8px}@media (max-width: 640px){.meta-config-wrapper .meta-config-card .meta-card-header .meta-title{font-size:18px}}.meta-config-wrapper .meta-config-card .meta-card-header .meta-subtitle{color:var(--text-secondary);font-size:13px;margin:4px 0 0}.meta-config-wrapper .meta-config-card .meta-card-header .meta-status-pill{padding:10px 16px;border-radius:var(--radius-md);background-color:var(--bg-surface);border:1px solid var(--border-subtle);text-align:right}@media (max-width: 640px){.meta-config-wrapper .meta-config-card .meta-card-header .meta-status-pill{text-align:left;width:100%}}.meta-config-wrapper .meta-config-card .meta-card-header .meta-status-pill.active{border-color:var(--status-online)}.meta-config-wrapper .meta-config-card .meta-card-header .meta-status-pill.error{border-color:var(--status-danger)}.meta-config-wrapper .meta-config-card .meta-card-header .meta-status-pill .status-pill-label{font-size:11px;color:var(--text-muted);font-weight:600;text-transform:uppercase}.meta-config-wrapper .meta-config-card .meta-card-header .meta-status-pill .status-pill-value{font-size:15px;font-weight:700;margin-top:4px}.meta-config-wrapper .meta-config-card .meta-card-header .meta-status-pill .status-pill-value.active{color:var(--status-online)}.meta-config-wrapper .meta-config-card .meta-card-header .meta-status-pill .status-pill-value.inactive{color:var(--status-danger)}.meta-config-wrapper .meta-config-card .meta-card-header .meta-status-pill .status-pill-value.unconfigured{color:var(--text-muted)}.meta-config-wrapper .meta-config-card .meta-verified-banner{background-color:#10b9811a;border:1px solid var(--status-online);border-radius:var(--radius-md);padding:16px 20px;margin-bottom:24px;display:grid;grid-template-columns:repeat(auto-fit,minmax(200px,1fr));gap:16px}.meta-config-wrapper .meta-config-card .meta-verified-banner .banner-cell-title{font-size:11px;color:var(--text-muted);font-weight:600}.meta-config-wrapper .meta-config-card .meta-verified-banner .banner-cell-value{font-size:14px;font-weight:600;color:var(--text-primary);margin-top:2px}.meta-config-wrapper .meta-config-card .meta-verified-banner .banner-cell-value.mono-phone{font-family:var(--font-mono);color:var(--brand-whatsapp)}.meta-config-wrapper .meta-config-card .meta-diagnostic-banner{background-color:#ef44441a;border:1px solid var(--status-danger);border-radius:var(--radius-md);padding:14px 18px;margin-bottom:24px;color:var(--status-danger);font-size:13px;display:flex;align-items:center;gap:10px}.meta-config-wrapper .meta-config-card .meta-webhook-box{background-color:var(--bg-surface);border:1px solid var(--border-subtle);border-radius:var(--radius-md);padding:20px;margin-bottom:28px;box-sizing:border-box}.meta-config-wrapper .meta-config-card .meta-webhook-box .webhook-box-title{display:flex;align-items:center;gap:8px;font-weight:600;font-size:14px;color:var(--text-primary);margin-bottom:8px}.meta-config-wrapper .meta-config-card .meta-webhook-box .webhook-box-desc{font-size:12px;color:var(--text-secondary);line-height:1.5;margin:0 0 16px}.meta-config-wrapper .meta-config-card .meta-webhook-box .webhook-grid{display:grid;grid-template-columns:1fr 1fr;gap:16px;min-width:0}@media (max-width: 768px){.meta-config-wrapper .meta-config-card .meta-webhook-box .webhook-grid{grid-template-columns:1fr}}.meta-config-wrapper .meta-config-card .meta-webhook-box .webhook-grid .webhook-input-group{display:flex;gap:8px;margin-top:6px}.meta-config-wrapper .meta-config-card .meta-webhook-box .webhook-grid .webhook-input-group input{flex:1;min-width:0}.meta-config-wrapper .meta-config-card .meta-grid-2col{display:grid;grid-template-columns:1fr 1fr;gap:20px;margin-bottom:20px;min-width:0}@media (max-width: 768px){.meta-config-wrapper .meta-config-card .meta-grid-2col{grid-template-columns:1fr}}.meta-config-wrapper .meta-config-card .meta-grid-3col{display:grid;grid-template-columns:1fr 1fr 1fr;gap:16px;margin-bottom:24px;min-width:0}@media (max-width: 768px){.meta-config-wrapper .meta-config-card .meta-grid-3col{grid-template-columns:1fr}}.meta-config-wrapper .meta-config-card .meta-input-with-button{display:flex;gap:8px}.meta-config-wrapper .meta-config-card .meta-input-with-button input{flex:1;min-width:0}.meta-config-wrapper .meta-config-card .token-preview-badge{margin-left:8px;font-size:11px;color:var(--status-online);font-weight:500}.meta-config-wrapper .meta-config-card .required-star{color:var(--status-danger)}.meta-config-wrapper .meta-config-card .meta-security-callout{display:flex;align-items:flex-start;gap:8px;margin-top:8px;padding:10px 14px;border-radius:var(--radius-sm);background-color:var(--zaq-amber-bg, rgba(245, 158, 11, .08));border:1px solid var(--status-busy);color:var(--status-busy);font-size:12px;line-height:1.4}.meta-config-wrapper .meta-config-card .meta-toggle-provider-box{display:flex;align-items:center;gap:10px;padding:14px 16px;background-color:var(--bg-surface);border-radius:var(--radius-sm);border:1px solid var(--border-subtle);margin-bottom:24px}.meta-config-wrapper .meta-config-card .meta-toggle-provider-box .toggle-checkbox{width:18px;height:18px;accent-color:var(--brand-ai);cursor:pointer;flex-shrink:0}.meta-config-wrapper .meta-config-card .meta-toggle-provider-box .toggle-label{font-size:13px;color:var(--text-primary);font-weight:600;cursor:pointer}.meta-config-wrapper .meta-config-card .meta-actions-bar{display:flex;justify-content:space-between;align-items:center;flex-wrap:wrap;gap:12px;border-top:1px solid var(--border-subtle);padding-top:20px}@media (max-width: 640px){.meta-config-wrapper .meta-config-card .meta-actions-bar{flex-direction:column;align-items:stretch}.meta-config-wrapper .meta-config-card .meta-actions-bar button{width:100%}}.meta-config-wrapper .meta-loading-state{background-color:var(--bg-panel);border:1px solid var(--border-subtle);border-radius:var(--radius-lg);padding:32px;text-align:center;color:var(--text-secondary)}.tenant-table-wrapper{background-color:var(--bg-panel);border:1px solid var(--border-subtle);border-radius:var(--radius-lg);overflow-x:auto;-webkit-overflow-scrolling:touch;width:100%;max-width:100%;box-sizing:border-box}.tenant-table-wrapper table{width:100%;min-width:600px}.tenant-table-wrapper .table-loading-row,.tenant-table-wrapper .table-empty-row{padding:30px;text-align:center;color:var(--text-muted)}.tenant-table-wrapper .cell-phone{font-weight:600;font-family:var(--font-mono)}.tenant-table-wrapper .cell-subject .subject-title{font-weight:500}.tenant-table-wrapper .cell-subject .subject-id{font-size:11px;color:var(--text-muted)}.tenant-table-wrapper .badge-priority{padding:2px 6px;border-radius:var(--radius-sm);font-size:11px;font-weight:700;text-transform:uppercase}.tenant-table-wrapper .badge-priority.urgent{background-color:#ef444426;color:var(--status-danger)}.tenant-table-wrapper .badge-priority.high{background-color:#f59e0b26;color:var(--status-busy)}.tenant-table-wrapper .badge-priority.normal,.tenant-table-wrapper .badge-priority.low{background-color:#3b82f626;color:var(--brand-accent)}.tenant-table-wrapper .ai-control-status{font-weight:600;font-size:12px}.tenant-table-wrapper .ai-control-status.paused{color:var(--status-danger)}.tenant-table-wrapper .ai-control-status.automated{color:var(--status-online)}.tenant-table-wrapper .badge-status-ticket{padding:2px 6px;border-radius:var(--radius-sm);font-size:11px;font-weight:600}.tenant-table-wrapper .badge-status-ticket.resolved{background-color:#10b98126;color:var(--status-online)}.tenant-table-wrapper .badge-status-ticket.open,.tenant-table-wrapper .badge-status-ticket.pending{background-color:#38bdf826;color:var(--brand-accent)}.tenant-table-wrapper .badge-role{padding:3px 8px;border-radius:var(--radius-sm);font-size:11px;font-weight:700;text-transform:uppercase}.tenant-table-wrapper .badge-role.agent{background-color:#10b98126;color:var(--status-online);border:1px solid rgba(16,185,129,.3)}.tenant-table-wrapper .badge-role.qa{background-color:#f59e0b26;color:var(--status-busy);border:1px solid rgba(245,158,11,.3)}.tenant-table-wrapper .user-active-status{font-size:12px;font-weight:600}.tenant-table-wrapper .user-active-status.active{color:var(--status-online)}.tenant-table-wrapper .user-active-status.inactive{color:var(--status-danger)}.tenant-metrics-grid{display:grid;grid-template-columns:repeat(auto-fit,minmax(220px,1fr));gap:16px;margin-bottom:24px;min-width:0;max-width:100%;box-sizing:border-box}@media (max-width: 640px){.tenant-metrics-grid{grid-template-columns:1fr}}.tenant-metrics-grid .metric-card{background-color:var(--bg-panel);border:1px solid var(--border-subtle);border-radius:var(--radius-lg);padding:20px;box-sizing:border-box}.tenant-metrics-grid .metric-card .metric-label{font-size:12px;color:var(--text-muted);font-weight:600;text-transform:uppercase;letter-spacing:.5px}.tenant-metrics-grid .metric-card .metric-value{font-size:28px;font-weight:700;margin-top:8px}.tenant-metrics-grid .metric-card .metric-value.channel-status{font-size:18px}.tenant-metrics-grid .metric-card .metric-value.channel-status.connected{color:var(--status-online)}.tenant-metrics-grid .metric-card .metric-value.channel-status.disconnected{color:var(--status-busy)}.tenant-metrics-grid .metric-card .metric-value.accent{color:var(--brand-accent)}.tenant-metrics-grid .metric-card .metric-value.success{color:var(--status-online)}.tenant-metrics-grid .metric-card .metric-value.ai{color:var(--brand-ai)}.tenant-metrics-grid .metric-card .metric-sub{font-size:12px;color:var(--text-secondary);margin-top:4px}.tenant-metrics-grid .metric-card .metric-sub.muted{color:var(--text-muted)}.chunks-card{background-color:var(--bg-panel);border:1px solid var(--border-subtle);border-radius:var(--radius-lg);padding:20px;display:flex;flex-direction:column;box-sizing:border-box}@media (max-width: 640px){.chunks-card{padding:16px 12px}}.chunks-card .chunks-header{display:flex;justify-content:space-between;align-items:center;margin-bottom:16px;flex-wrap:wrap;gap:10px}.chunks-card .chunks-header .chunks-title{font-size:16px;font-weight:600;margin:0;color:var(--text-primary)}.chunks-card .chunks-header .chunks-subtitle{font-size:12px;color:var(--text-muted)}.chunks-card .chunks-list-scroll{flex:1;overflow-y:auto;max-height:580px;display:flex;flex-direction:column;gap:12px}.chunks-card .chunks-list-scroll .chunks-loading,.chunks-card .chunks-list-scroll .chunks-empty{padding:30px;text-align:center;color:var(--text-muted)}.chunks-card .chunks-list-scroll .chunk-item{background-color:var(--bg-surface);border:1px solid var(--border-subtle);border-radius:var(--radius-sm);padding:14px;font-size:13px}.chunks-card .chunks-list-scroll .chunk-item .chunk-top{display:flex;justify-content:space-between;align-items:flex-start;margin-bottom:8px}.chunks-card .chunks-list-scroll .chunk-item .chunk-top .chunk-source-badge{font-size:11px;font-weight:600;background-color:var(--zaq-ai-bg, rgba(99, 102, 241, .15));color:var(--brand-ai);padding:2px 8px;border-radius:var(--radius-sm);border:1px solid var(--zaq-ai-border, rgba(99, 102, 241, .25))}.chunks-card .chunks-list-scroll .chunk-item .chunk-top .chunk-delete-btn{background:transparent;border:none;color:var(--status-danger);cursor:pointer;font-size:13px;padding:2px 4px;border-radius:var(--radius-sm);display:inline-flex;align-items:center}.chunks-card .chunks-list-scroll .chunk-item .chunk-top .chunk-delete-btn:hover{background-color:#ef44441a}.chunks-card .chunks-list-scroll .chunk-item .chunk-text{margin:0;color:var(--text-primary);line-height:1.5;word-break:break-word}.ai-config-card{background-color:var(--bg-panel);border:1px solid var(--border-subtle);border-radius:var(--radius-lg);padding:24px;margin-bottom:24px;display:flex;flex-direction:column;gap:20px;box-sizing:border-box}@media (max-width: 640px){.ai-config-card{padding:16px 12px}}.ai-config-card .ai-config-header{display:flex;justify-content:space-between;align-items:center;flex-wrap:wrap;gap:12px}.ai-config-card .ai-config-header .ai-config-title{font-size:16px;font-weight:700;margin:0;color:var(--text-primary);display:flex;align-items:center;gap:8px}.ai-config-card .ai-config-header .ai-config-subtitle{font-size:12px;color:var(--text-muted);margin-top:2px}.ai-config-card .ai-provider-selector{display:flex;gap:12px}@media (max-width: 480px){.ai-config-card .ai-provider-selector{flex-direction:column}}.ai-config-card .ai-provider-selector .ai-provider-btn{flex:1;padding:10px 16px;border-radius:var(--radius-md);border:1px solid var(--border-subtle);background-color:var(--bg-surface);color:var(--text-secondary);font-size:13px;font-weight:600;cursor:pointer;display:flex;align-items:center;justify-content:center;gap:8px;transition:all var(--transition-fast)}.ai-config-card .ai-provider-selector .ai-provider-btn:hover{background-color:var(--bg-surface-hover);color:var(--text-primary)}.ai-config-card .ai-provider-selector .ai-provider-btn.active{background-color:var(--zaq-ai-bg, rgba(99, 102, 241, .15));border-color:var(--brand-ai);color:var(--text-primary)}.ai-config-card .ai-config-grid{display:grid;grid-template-columns:repeat(auto-fit,minmax(260px,1fr));gap:16px;min-width:0}@media (max-width: 640px){.ai-config-card .ai-config-grid{grid-template-columns:1fr}}.ai-config-card .ai-mode-selector{display:flex;background-color:var(--bg-input);border-radius:var(--radius-md);padding:3px;border:1px solid var(--border-subtle)}.ai-config-card .ai-mode-selector .ai-mode-btn{flex:1;padding:6px 12px;border:none;background:transparent;color:var(--text-muted);font-size:12px;font-weight:600;border-radius:var(--radius-sm);cursor:pointer;transition:all var(--transition-fast);display:inline-flex;align-items:center;justify-content:center}.ai-config-card .ai-mode-selector .ai-mode-btn.active{background-color:var(--bg-panel);color:var(--text-primary);box-shadow:var(--shadow-sm)}.ai-config-card .ai-quota-box{background-color:var(--bg-surface);border:1px solid var(--border-subtle);border-radius:var(--radius-md);padding:12px 14px;display:flex;flex-direction:column;gap:6px}.ai-config-card .ai-quota-box .quota-info{display:flex;justify-content:space-between;font-size:12px;color:var(--text-secondary)}.ai-config-card .ai-quota-box .quota-info strong{color:var(--brand-accent)}.ai-config-card .ai-quota-box .quota-bar-track{height:6px;background-color:var(--bg-input);border-radius:3px;overflow:hidden}.ai-config-card .ai-quota-box .quota-bar-track .quota-bar-fill{height:100%;background-color:var(--brand-accent);border-radius:3px;transition:width .3s ease}.ai-config-card .ai-key-input-wrapper{display:flex;gap:8px;align-items:center}.ai-config-card .ai-key-input-wrapper .ai-key-input{flex:1;min-width:0}.ai-config-card .ai-actions-row{display:flex;justify-content:space-between;align-items:center;flex-wrap:wrap;gap:12px;padding-top:12px;border-top:1px solid var(--border-subtle)}@media (max-width: 640px){.ai-config-card .ai-actions-row{flex-direction:column;align-items:stretch}.ai-config-card .ai-actions-row>div:last-child{display:flex;flex-direction:column;width:100%}}.ai-config-card .ai-actions-row .ai-test-feedback{font-size:12px;display:flex;align-items:center;gap:6px}.ai-config-card .ai-actions-row .ai-test-feedback.success{color:var(--status-online)}.ai-config-card .ai-actions-row .ai-test-feedback.error{color:var(--status-danger)}.badge-unverified{background-color:#64748b26;color:var(--text-muted);border-color:#64748b59}.ai-persona-grid{display:grid;grid-template-columns:1fr 1fr;gap:24px;min-height:650px;min-width:0;max-width:100%;box-sizing:border-box}@media (max-width: 1024px){.ai-persona-grid{grid-template-columns:1fr;min-height:auto}}.knowledge-rag-grid{display:grid;grid-template-columns:1fr 1.6fr;gap:24px;min-width:0;max-width:100%;box-sizing:border-box}@media (max-width: 1024px){.knowledge-rag-grid{grid-template-columns:1fr}}.status-dot-6{width:6px;height:6px;border-radius:50%;background-color:currentColor;display:inline-block;flex-shrink:0}.btn-icon-left{margin-right:6px}.btn-icon-left-sm{margin-right:4px}.btn-with-icon{display:inline-flex;align-items:center}.icon-shrink-0{flex-shrink:0}.inline-arrow-icon{margin:0 2px;vertical-align:middle}.tenant-loading-state{padding:40px;text-align:center;color:var(--zaq-text-muted, var(--text-muted))}.tenant-loading-state-lg{padding:50px;text-align:center;color:var(--zaq-text-muted, var(--text-muted))}.file-input-hidden{display:none}.prompt-footer-tip-content{display:inline-flex;align-items:center;gap:6px}.sources-title-content{display:flex;align-items:center;gap:5px}.ai-header-status-group{display:flex;gap:8px;align-items:center}.form-group-no-margin{margin:0}.ai-mode-btn-icon{margin-right:6px;vertical-align:middle}.ai-quota-box-byok{border-color:#6366f14d}.ai-byok-notice{font-size:12px;color:var(--brand-ai);display:flex;align-items:center;gap:6px;flex-wrap:wrap}.ai-key-header{display:flex;justify-content:space-between;align-items:center;margin-bottom:6px}.ai-key-label{margin:0}.ai-saved-mask{margin-left:8px;color:var(--zaq-text-muted, var(--text-muted));font-family:var(--font-mono);font-size:12px}.ai-temp-highlight{color:var(--brand-accent)}.ai-range-slider{width:100%;accent-color:var(--brand-ai)}.ai-actions-right{display:flex;gap:10px}.team-seats-grid{display:grid;grid-template-columns:repeat(auto-fit,minmax(200px,1fr));gap:16px;margin-bottom:24px}.team-seat-card{background-color:var(--zaq-bg-panel, var(--bg-panel));border:1px solid var(--zaq-border, var(--border-subtle));border-radius:var(--radius-lg, 8px);padding:16px}.team-seat-label{font-size:12px;color:var(--zaq-text-muted, var(--text-muted));font-weight:600}.team-seat-val{font-size:22px;font-weight:700;margin-top:4px}.team-seat-val.agent{color:var(--status-online)}.team-seat-val.qa{color:var(--status-busy)}.team-seat-sub{font-size:11px;color:var(--zaq-text-muted, var(--text-muted));margin-top:2px}.invite-modal-overlay{position:fixed;top:0;right:0;bottom:0;left:0;background-color:#000000bf;-webkit-backdrop-filter:blur(4px);backdrop-filter:blur(4px);display:flex;align-items:center;justify-content:center;z-index:1000;padding:16px;box-sizing:border-box}.invite-modal-card{background-color:var(--zaq-bg-panel, var(--bg-panel));border:1px solid var(--zaq-border, var(--border-subtle));border-radius:var(--radius-lg, 8px);width:100%;max-width:440px;padding:24px;box-sizing:border-box;box-shadow:var(--shadow-xl)}.invite-modal-header{display:flex;justify-content:space-between;align-items:center;margin-bottom:16px}.invite-modal-title{font-size:18px;font-weight:700;margin:0;color:var(--zaq-text-primary, var(--text-primary))}.invite-modal-close{background:none;border:none;color:var(--zaq-text-muted, var(--text-muted));cursor:pointer;padding:4px;border-radius:var(--radius-sm);display:inline-flex;align-items:center;justify-content:center}.invite-form-group{margin-bottom:14px}.invite-form-group-last{margin-bottom:20px}.invite-form-label{display:block;font-size:12px;color:var(--zaq-text-secondary, var(--text-secondary));margin-bottom:6px;font-weight:500}.invite-form-actions{display:flex;justify-content:flex-end;gap:10px}.badge-role-content{display:inline-flex;align-items:center;gap:5px}.user-active-status-wrap{display:inline-flex;align-items:center;gap:6px}.text-ingest-card{background-color:var(--zaq-bg-panel, var(--bg-panel));border:1px solid var(--zaq-border, var(--border-subtle));border-radius:var(--radius-lg, 8px);padding:20px}.text-ingest-title{font-size:15px;font-weight:600;margin:0 0 12px;display:flex;align-items:center;gap:8px;color:var(--zaq-text-primary, var(--text-primary))}.text-ingest-input-group{margin-bottom:10px}.text-ingest-textarea-group{margin-bottom:12px}.text-ingest-textarea{resize:vertical}.text-ingest-submit-btn{width:100%;display:inline-flex;align-items:center;justify-content:center}.supervision-filters-row{display:flex;gap:10px;margin-bottom:20px;flex-wrap:wrap}.supervision-filter-btn{padding:6px 14px;border-radius:var(--radius-md, 6px);font-size:12px;font-weight:600;cursor:pointer;border:1px solid var(--zaq-border, var(--border-subtle));background-color:transparent;color:var(--zaq-text-muted, var(--text-muted));display:inline-flex;align-items:center;gap:6px;transition:all var(--transition-fast)}.supervision-filter-btn.active{border-color:var(--zaq-accent);background-color:var(--zaq-bg-subtle, var(--bg-surface));color:var(--zaq-text-primary, var(--text-primary))}.ai-control-status-content,.channel-status-text{display:inline-flex;align-items:center;gap:5px}.channel-tab-label,.qr-status-indicator,.meta-status-text-row{display:inline-flex;align-items:center;gap:6px}.meta-quality-value{display:flex;align-items:center;gap:5px}.meta-security-icon{flex-shrink:0;margin-top:2px}.token-card-title-content,.dropzone-title-content{display:flex;align-items:center;gap:8px}.knowledge-rag-sidebar-col{display:flex;flex-direction:column;gap:20px}.metric-channel-status-wrap{display:inline-flex;align-items:center;gap:8px}.desk-container{display:flex;flex-direction:column;height:100%;width:100%;max-width:100vw;background-color:var(--zaq-bg-canvas);color:var(--zaq-text-primary);font-family:var(--zaq-font-body);overflow:hidden;box-sizing:border-box;position:relative}.desk-mobile-tabs{display:flex;background-color:var(--zaq-bg-panel);border-bottom:1px solid var(--zaq-border);padding:8px 12px;z-index:20;gap:8px}.desk-mobile-tabs .mobile-tab-btn{flex:1;padding:8px 10px;background-color:var(--zaq-bg-surface);color:var(--zaq-text-secondary);border:1px solid var(--zaq-border);border-radius:var(--zaq-radius-sm);font-size:11px;font-weight:600;cursor:pointer;display:inline-flex;align-items:center;justify-content:center;gap:6px;transition:all .15s ease}.desk-mobile-tabs .mobile-tab-btn.active{background-color:var(--zaq-bg-subtle);color:var(--zaq-text-primary);border-color:var(--zaq-border-highlight)}.desk-mobile-tabs .mobile-tab-btn:disabled{opacity:.4;cursor:not-allowed}.desk-layout{display:flex;flex:1;height:100%;width:100%;overflow:hidden;position:relative}.desk-col-queue{width:28%;min-width:300px;max-width:380px;background-color:var(--zaq-bg-panel);border-right:1px solid var(--zaq-border);display:flex;flex-direction:column;height:100%;overflow:hidden;box-sizing:border-box;flex-shrink:0}@media (max-width: 1200px){.desk-col-queue{display:none}.desk-col-queue.is-drawer-open{display:flex!important;position:fixed;top:0;left:0;bottom:0;width:340px;max-width:85vw;z-index:1000;box-shadow:4px 0 24px #00000073;border-right:1px solid var(--zaq-border-highlight, var(--zaq-border));animation:zaqSlideInLeft .22s cubic-bezier(.16,1,.3,1)}}.queue-header-section{padding:14px 16px;border-bottom:1px solid var(--zaq-border);display:flex;flex-direction:column;gap:10px;background-color:var(--zaq-bg-panel)}.queue-title-row{display:flex;justify-content:space-between;align-items:center}.queue-title-brand{display:flex;align-items:center;gap:8px}.queue-panel-title{font-family:var(--zaq-font-mono);font-size:12px;font-weight:700;letter-spacing:.5px;margin:0;color:var(--zaq-text-primary);text-transform:uppercase}.btn-zaq-icon-action{background:var(--zaq-bg-surface);border:1px solid var(--zaq-border);color:var(--zaq-text-secondary);border-radius:var(--zaq-radius-xs);width:26px;height:26px;display:inline-flex;align-items:center;justify-content:center;cursor:pointer;transition:all .15s ease}.btn-zaq-icon-action:hover{background-color:var(--zaq-bg-hover);color:var(--zaq-text-primary);border-color:var(--zaq-border-highlight)}.queue-search-wrapper{position:relative;display:flex;align-items:center;width:100%}.queue-search-wrapper .search-icon{position:absolute;left:10px;pointer-events:none;color:var(--zaq-text-muted)}.queue-search-wrapper .queue-search-input{width:100%;padding:7px 10px 7px 30px;background-color:var(--zaq-bg-surface);border:1px solid var(--zaq-border);border-radius:var(--zaq-radius-sm);color:var(--zaq-text-primary);font-family:var(--zaq-font-mono);font-size:11px;box-sizing:border-box;transition:border-color .15s ease}.queue-search-wrapper .queue-search-input::placeholder{color:var(--zaq-text-muted);font-family:var(--zaq-font-body);font-size:11px}.queue-search-wrapper .queue-search-input:focus{outline:none;border-color:var(--zaq-border-highlight)}.queue-filter-tabs{display:grid;grid-template-columns:repeat(2,1fr);gap:6px}.queue-tab-btn{padding:6px 8px;border-radius:var(--zaq-radius-sm);font-size:11px;font-weight:600;cursor:pointer;border:1px solid var(--zaq-border-subtle);background-color:var(--zaq-bg-surface);color:var(--zaq-text-secondary);display:flex;justify-content:space-between;align-items:center;transition:all .15s ease}.queue-tab-btn:hover{background-color:var(--zaq-bg-hover);color:var(--zaq-text-primary);border-color:var(--zaq-border)}.queue-tab-btn.active{background-color:var(--zaq-bg-subtle);border-color:var(--zaq-border-highlight);color:var(--zaq-text-primary)}.queue-tab-btn .queue-tab-label{white-space:nowrap;overflow:hidden;text-overflow:ellipsis}.queue-tab-btn .queue-tab-count{font-family:var(--zaq-font-mono);font-size:10px;font-weight:700;padding:1px 6px;border-radius:var(--zaq-radius-xs);background-color:var(--zaq-bg-panel);border:1px solid var(--zaq-border);color:var(--zaq-text-primary);margin-left:4px;flex-shrink:0}.queue-cards-list{flex:1;overflow-y:auto;padding:12px 14px;display:flex;flex-direction:column;gap:8px}.queue-loading-state,.queue-empty-state{padding:36px 16px;text-align:center;color:var(--zaq-text-muted);font-size:12px;border:1px dashed var(--zaq-border);border-radius:var(--zaq-radius-md);display:flex;flex-direction:column;align-items:center;gap:8px;margin:10px 0}.queue-loading-state .empty-title,.queue-empty-state .empty-title{font-weight:600;color:var(--zaq-text-secondary);margin:0;font-size:13px}.queue-loading-state .empty-subtitle,.queue-empty-state .empty-subtitle{font-size:11px;margin:0;line-height:1.4}.ticket-queue-card{padding:11px 12px;border-radius:var(--zaq-radius-md);background-color:var(--zaq-bg-surface);border:1px solid var(--zaq-border);cursor:pointer;transition:all .15s ease;display:flex;flex-direction:column;gap:7px;box-shadow:var(--zaq-shadow-sm);position:relative}.ticket-queue-card:hover{background-color:var(--zaq-bg-hover);border-color:var(--zaq-border-highlight)}.ticket-queue-card.selected{background-color:var(--zaq-bg-subtle);border-color:var(--zaq-border-highlight);box-shadow:var(--zaq-shadow-glow, 0 0 12px rgba(0, 229, 153, .15))}.card-header-row{display:flex;justify-content:space-between;align-items:flex-start;gap:6px}.card-customer-info{display:flex;flex-direction:column;gap:2px;min-width:0}.card-customer-phone{font-family:var(--zaq-font-mono);font-weight:700;font-size:12px;color:var(--zaq-text-primary);white-space:nowrap}.card-customer-name{font-size:11px;color:var(--zaq-text-secondary);white-space:nowrap;overflow:hidden;text-overflow:ellipsis}.card-badges-group{display:flex;align-items:center;gap:5px;flex-shrink:0}.status-badge,.priority-badge{display:inline-flex;align-items:center;gap:4px;padding:2px 6px;border-radius:var(--zaq-radius-xs);font-family:var(--zaq-font-mono);font-size:10px;font-weight:700;text-transform:uppercase;background-color:var(--zaq-bg-panel);border:1px solid var(--zaq-border);color:var(--zaq-text-secondary);line-height:1}.status-badge .badge-dot,.priority-badge .badge-dot{width:6px;height:6px;border-radius:50%;flex-shrink:0;background-color:currentColor}.status-badge.status-open{border-color:#38bdf866;color:var(--zaq-cyan, #00d2ff)}.status-badge.status-pending{border-color:#f59e0b66;color:#f59e0b}.status-badge.status-resolved{border-color:#00e59966;color:var(--zaq-accent, #00e599)}.status-badge.status-closed{border-color:var(--zaq-border);color:var(--zaq-text-muted)}.card-meta-row{display:flex;align-items:center;flex-wrap:wrap;gap:8px;font-size:11px}.waiting-time-indicator{display:inline-flex;align-items:center;gap:4px;font-family:var(--zaq-font-mono);font-size:10px;color:var(--zaq-text-muted)}.handover-alert-badge{display:inline-flex;align-items:center;gap:4px;padding:1px 6px;border-radius:var(--zaq-radius-xs);font-family:var(--zaq-font-mono);font-size:9px;font-weight:700;text-transform:uppercase;background-color:#ef44441a;border:1px solid rgba(239,68,68,.4);color:#f87171;letter-spacing:.3px}.handover-alert-badge .badge-pulse-dot{width:6px;height:6px;border-radius:50%;background-color:#ef4444;animation:zaq-pulse 1.8s infinite}@keyframes zaq-pulse{0%{opacity:1;transform:scale(1)}50%{opacity:.4;transform:scale(.85)}to{opacity:1;transform:scale(1)}}.card-triage-preview{display:flex;align-items:center;gap:6px;font-size:11px;color:var(--zaq-text-secondary);background-color:var(--zaq-bg-panel);border:1px solid var(--zaq-border-subtle);border-radius:var(--zaq-radius-xs);padding:4px 7px;white-space:nowrap;overflow:hidden;text-overflow:ellipsis}.card-triage-preview .triage-tag{display:inline-flex;align-items:center;gap:3px;font-family:var(--zaq-font-mono);font-size:9px;font-weight:700;color:var(--zaq-cyan, #00d2ff);flex-shrink:0}.card-triage-preview .triage-text{overflow:hidden;text-overflow:ellipsis}.card-claim-action{margin-top:3px}.btn-zaq-claim{width:100%;padding:5px 8px;font-family:var(--zaq-font-mono);font-size:10px;font-weight:700;letter-spacing:.4px;text-transform:uppercase;background-color:var(--zaq-accent-subtle);border:1px solid var(--zaq-accent-border);color:var(--zaq-accent);border-radius:var(--zaq-radius-xs);cursor:pointer;display:inline-flex;align-items:center;justify-content:center;gap:6px;transition:all .15s ease}.btn-zaq-claim:hover{background-color:var(--zaq-accent);color:var(--zaq-accent-contrast)}.desk-col-chat{flex:1;display:flex;flex-direction:column;height:100%;background-color:var(--zaq-bg-canvas);overflow:hidden;position:relative;min-width:0}.btn-desk-queue-toggle,.btn-desk-context-toggle{display:none;align-items:center;gap:6px;padding:6px 11px;background-color:var(--zaq-bg-surface);border:1px solid var(--zaq-border);border-radius:var(--zaq-radius-sm);color:var(--zaq-text-primary);font-size:11px;font-weight:600;cursor:pointer;transition:all .15s ease;white-space:nowrap}.btn-desk-queue-toggle:hover,.btn-desk-context-toggle:hover{background-color:var(--zaq-bg-hover);border-color:var(--zaq-border-highlight);color:var(--zaq-accent)}@media (max-width: 1200px){.btn-desk-queue-toggle{display:inline-flex}}@media (max-width: 860px){.btn-desk-context-toggle{display:inline-flex}}.desk-drawer-backdrop{position:fixed;top:0;right:0;bottom:0;left:0;background-color:#000000a6;-webkit-backdrop-filter:blur(2px);backdrop-filter:blur(2px);z-index:999;animation:zaqFadeIn .2s ease}.btn-drawer-close{display:inline-flex}@keyframes zaqFadeIn{0%{opacity:0}to{opacity:1}}@keyframes zaqSlideInLeft{0%{transform:translate(-100%)}to{transform:translate(0)}}@keyframes zaqSlideInRight{0%{transform:translate(100%)}to{transform:translate(0)}}.chat-header{padding:12px 18px;background-color:var(--zaq-bg-panel);border-bottom:1px solid var(--zaq-border);display:flex;align-items:center;justify-content:space-between;flex-wrap:wrap;gap:10px;z-index:10}.header-customer-info{display:flex;align-items:center;gap:10px;min-width:0}.header-customer-info .header-nav-back-btn{background:var(--zaq-bg-surface);border:1px solid var(--zaq-border);color:var(--zaq-text-secondary);border-radius:var(--zaq-radius-xs);padding:4px 6px;cursor:pointer}.header-customer-info .customer-avatar{width:34px;height:34px;border-radius:var(--zaq-radius-sm);background-color:var(--zaq-bg-surface);border:1px solid var(--zaq-border);display:flex;align-items:center;justify-content:center;flex-shrink:0}.customer-identity-group{display:flex;flex-direction:column;gap:2px}.customer-title-row{display:flex;align-items:center;gap:8px}.customer-title-row .customer-phone{font-family:var(--zaq-font-mono);font-weight:700;font-size:13px;color:var(--zaq-text-primary)}.customer-title-row .customer-name{font-size:12px;color:var(--zaq-text-secondary)}.ticket-telemetry-row{display:flex;align-items:center;gap:6px;font-family:var(--zaq-font-mono);font-size:10px;color:var(--zaq-text-muted)}.ticket-telemetry-row .ticket-id-tag{color:var(--zaq-text-muted)}.ticket-telemetry-row .telemetry-separator{opacity:.5}.ticket-telemetry-row .ticket-category-tag{padding:1px 5px;border-radius:var(--zaq-radius-xs);background-color:var(--zaq-bg-surface);border:1px solid var(--zaq-border-subtle);color:var(--zaq-text-secondary)}.header-handover-controls{display:flex;align-items:center;gap:8px;flex-wrap:wrap}.handover-badge{padding:4px 8px;border-radius:var(--zaq-radius-xs);font-family:var(--zaq-font-mono);font-size:10px;font-weight:700;letter-spacing:.4px;text-transform:uppercase;display:inline-flex;align-items:center;gap:6px}.handover-badge .zaq-telemetry-dot{width:6px;height:6px;border-radius:50%;flex-shrink:0}.handover-badge.handover-human{background-color:#f59e0b1a;color:#f59e0b;border:1px solid rgba(245,158,11,.35)}.handover-badge.handover-human .dot-alert{background-color:#f59e0b;animation:zaq-pulse 1.8s infinite}.handover-badge.handover-ai{background-color:var(--zaq-accent-subtle);color:var(--zaq-accent);border:1px solid var(--zaq-accent-border)}.handover-badge.handover-ai .dot-ai{background-color:var(--zaq-accent)}.btn-zaq-header{padding:5px 10px;border-radius:var(--zaq-radius-xs);font-size:11px;font-weight:600;cursor:pointer;display:inline-flex;align-items:center;gap:6px;transition:all .15s ease}.btn-zaq-header.btn-zaq-release{background-color:var(--zaq-accent-subtle);border:1px solid var(--zaq-accent-border);color:var(--zaq-accent)}.btn-zaq-header.btn-zaq-release:hover{background-color:var(--zaq-accent);color:var(--zaq-accent-contrast)}.btn-zaq-header.btn-zaq-pause{background-color:#ef44441a;border:1px solid rgba(239,68,68,.35);color:#f87171}.btn-zaq-header.btn-zaq-pause:hover{background-color:#ef4444;color:#fff}.btn-zaq-header.btn-zaq-context{background-color:var(--zaq-bg-surface);border:1px solid var(--zaq-border);color:var(--zaq-text-secondary)}.btn-zaq-header.btn-zaq-context:hover{background-color:var(--zaq-bg-hover);color:var(--zaq-text-primary)}.chat-messages-container{flex:1;overflow-y:auto;padding:16px 20px;display:flex;flex-direction:column;gap:12px;background-color:var(--zaq-bg-canvas)}.chat-messages-loading{margin:auto;color:var(--zaq-text-muted);font-size:12px;display:flex;align-items:center;gap:8px}.chat-empty-state,.chat-unselected-state{margin:auto;text-align:center;color:var(--zaq-text-muted);max-width:380px;padding:30px 20px;display:flex;flex-direction:column;align-items:center;gap:8px}.chat-empty-state .chat-empty-icon,.chat-empty-state .unselected-icon-wrap,.chat-unselected-state .chat-empty-icon,.chat-unselected-state .unselected-icon-wrap{width:52px;height:52px;border-radius:var(--zaq-radius-md);background-color:var(--zaq-bg-surface);border:1px solid var(--zaq-border);display:flex;align-items:center;justify-content:center;margin-bottom:4px}.chat-empty-state .chat-empty-title,.chat-empty-state .unselected-title,.chat-unselected-state .chat-empty-title,.chat-unselected-state .unselected-title{font-size:15px;font-weight:700;color:var(--zaq-text-primary);margin:0}.chat-empty-state .chat-empty-description,.chat-empty-state .unselected-subtitle,.chat-unselected-state .chat-empty-description,.chat-unselected-state .unselected-subtitle{font-size:12px;line-height:1.45;margin:0}.chat-bubble{padding:10px 14px;border-radius:var(--zaq-radius-md);font-size:13px;line-height:1.45;white-space:pre-wrap;position:relative;display:flex;flex-direction:column;box-shadow:var(--zaq-shadow-sm);box-sizing:border-box}.chat-bubble .bubble-meta{display:flex;justify-content:space-between;align-items:center;gap:12px;margin-bottom:4px;font-size:11px}.chat-bubble .bubble-author{font-weight:700;display:inline-flex;align-items:center;gap:5px}.chat-bubble .bubble-time{font-family:var(--zaq-font-mono);font-size:10px;opacity:.75}.chat-bubble .bubble-text{font-size:13px;line-height:1.45;word-break:break-word}.chat-bubble.bubble-customer{align-self:flex-start;margin-right:auto;max-width:75%;background-color:var(--zaq-customer-bg, #161f30);border:1px solid var(--zaq-customer-border, var(--zaq-border));color:var(--zaq-text-primary)}.chat-bubble.bubble-customer .bubble-author{color:var(--zaq-customer-header, var(--zaq-cyan, #38bdf8))}.chat-bubble.bubble-bot,.chat-bubble.bubble-ai{align-self:flex-end;margin-left:auto;max-width:75%;background-color:var(--zaq-ai-bg, rgba(79, 70, 229, .22));border:1px solid var(--zaq-ai-border, rgba(99, 102, 241, .45));color:var(--zaq-text-primary)}.chat-bubble.bubble-bot .bubble-author,.chat-bubble.bubble-ai .bubble-author{display:inline-flex;align-items:center;gap:6px}.chat-bubble.bubble-bot .zaq-ai-badge,.chat-bubble.bubble-ai .zaq-ai-badge{display:inline-flex;align-items:center;gap:4px;font-family:var(--zaq-font-mono);font-size:9px;font-weight:700;color:var(--zaq-ai-header, #818cf8);padding:2px 6px;border-radius:var(--zaq-radius-xs);background-color:#6366f12e;border:1px solid rgba(99,102,241,.38)}.chat-bubble.bubble-bot .zaq-rag-chip,.chat-bubble.bubble-ai .zaq-rag-chip{display:inline-flex;align-items:center;gap:4px;font-family:var(--zaq-font-mono);font-size:9px;font-weight:600;color:var(--zaq-ai-header, #a5b4fc);padding:2px 6px;border-radius:var(--zaq-radius-xs);background-color:#4f46e529;border:1px solid rgba(99,102,241,.32)}.chat-bubble.bubble-agent{align-self:flex-end;margin-left:auto;max-width:75%;background-color:var(--zaq-agent-bg, rgba(16, 185, 129, .16));border:1px solid var(--zaq-agent-border, rgba(16, 185, 129, .45));color:var(--zaq-text-primary)}.chat-bubble.bubble-agent .zaq-agent-badge{display:inline-flex;align-items:center;gap:4px;font-family:var(--zaq-font-mono);font-size:9px;font-weight:700;color:var(--zaq-agent-header, #34d399);padding:2px 6px;border-radius:var(--zaq-radius-xs);background-color:#10b98124;border:1px solid rgba(16,185,129,.35)}.chat-bubble.bubble-internal{align-self:center;margin:8px auto;width:90%;max-width:85%;background-color:var(--zaq-amber-bg, rgba(180, 83, 9, .18));border:1px dashed var(--zaq-amber-border, rgba(245, 158, 11, .55));color:var(--zaq-text-primary);border-radius:var(--zaq-radius-md)}.chat-bubble.bubble-internal .bubble-author{color:#f59e0b;font-family:var(--zaq-font-mono);font-size:10px;letter-spacing:.3px}.chat-bubble.bubble-internal .bubble-sender-name{color:var(--zaq-text-secondary);font-weight:400}.chat-bubble.bubble-internal .bubble-footer{font-size:10px;margin-top:6px;color:var(--zaq-text-muted);border-top:1px solid rgba(245,158,11,.15);padding-top:4px;font-family:var(--zaq-font-mono)}.customer-typing-indicator{align-self:flex-start;font-size:11px;color:var(--zaq-cyan, #00d2ff);display:flex;align-items:center;gap:6px;padding:4px 8px;background-color:var(--zaq-bg-surface);border:1px solid var(--zaq-border-subtle);border-radius:var(--zaq-radius-xs)}.customer-typing-indicator .typing-dots{display:inline-flex;gap:3px}.customer-typing-indicator .typing-dots .dot{width:4px;height:4px;border-radius:50%;background-color:var(--zaq-cyan, #00d2ff);animation:zaq-pulse 1.2s infinite ease-in-out}.customer-typing-indicator .typing-dots .dot:nth-child(2){animation-delay:.2s}.customer-typing-indicator .typing-dots .dot:nth-child(3){animation-delay:.4s}.chat-composer{background-color:var(--zaq-bg-panel);border-top:1px solid var(--zaq-border);padding:12px 18px;display:flex;flex-direction:column;gap:10px;position:relative;box-sizing:border-box}.chat-composer.mode-internal{background-color:#f59e0b08;border-top-color:#f59e0b59}.composer-toolbar{display:flex;justify-content:space-between;align-items:center;flex-wrap:wrap;gap:8px}.composer-modes{display:flex;gap:6px}.composer-modes .mode-btn{padding:5px 11px;border-radius:var(--zaq-radius-xs);font-size:11px;font-weight:600;cursor:pointer;border:1px solid var(--zaq-border);background-color:var(--zaq-bg-surface);color:var(--zaq-text-secondary);display:inline-flex;align-items:center;gap:6px;transition:all .15s ease}.composer-modes .mode-btn:hover{background-color:var(--zaq-bg-hover);color:var(--zaq-text-primary)}.composer-modes .mode-btn.active-whatsapp{border-color:var(--zaq-accent-border);background-color:var(--zaq-accent-subtle);color:var(--zaq-accent)}.composer-modes .mode-btn.active-internal{border-color:#f59e0b66;background-color:#f59e0b1f;color:#f59e0b}.composer-quick-actions{display:flex;align-items:center;gap:6px}.btn-zaq-quick{padding:5px 10px;border-radius:var(--zaq-radius-xs);font-size:11px;font-weight:600;cursor:pointer;border:1px solid var(--zaq-border);background-color:var(--zaq-bg-surface);color:var(--zaq-text-secondary);display:inline-flex;align-items:center;gap:5px;transition:all .15s ease}.btn-zaq-quick:hover{background-color:var(--zaq-bg-hover);color:var(--zaq-text-primary);border-color:var(--zaq-border-highlight)}.btn-zaq-quick.btn-zaq-copilot{color:var(--zaq-cyan, #00d2ff);border-color:#00d2ff4d}.btn-zaq-quick.btn-zaq-copilot:hover:not(:disabled){background-color:#00d2ff1a}.btn-zaq-quick.btn-zaq-copilot:disabled{opacity:.5;cursor:not-allowed}.internal-mode-banner{display:flex;align-items:center;gap:6px;padding:5px 10px;border-radius:var(--zaq-radius-xs);background-color:#f59e0b14;border:1px solid rgba(245,158,11,.25);font-family:var(--zaq-font-mono);font-size:10px;color:#f59e0b}.composer-form{display:flex;gap:10px;align-items:flex-end}.composer-textarea{resize:none;padding:9px 12px;line-height:1.45;flex:1;background-color:var(--zaq-bg-surface);border:1px solid var(--zaq-border);border-radius:var(--zaq-radius-sm);color:var(--zaq-text-primary);font-family:var(--zaq-font-body);font-size:12px;box-sizing:border-box;transition:border-color .15s ease}.composer-textarea::placeholder{color:var(--zaq-text-muted)}.composer-textarea:focus{outline:none;border-color:var(--zaq-border-highlight)}.composer-textarea.mode-internal{border-color:#f59e0b59}.composer-textarea.mode-internal:focus{border-color:#f59e0b}.composer-submit-btn{padding:0 16px;height:52px;white-space:nowrap;border-radius:var(--zaq-radius-sm);font-size:12px;font-weight:700;cursor:pointer;display:inline-flex;align-items:center;justify-content:center;gap:6px;border:1px solid transparent;transition:all .15s ease}.composer-submit-btn.mode-whatsapp{background-color:var(--zaq-accent);color:var(--zaq-accent-contrast);border-color:var(--zaq-accent-border)}.composer-submit-btn.mode-whatsapp:hover:not(:disabled){filter:brightness(1.1)}.composer-submit-btn.mode-internal{background-color:#f59e0b;color:#060709;border-color:#fbbf24}.composer-submit-btn.mode-internal:hover:not(:disabled){filter:brightness(1.1)}.composer-submit-btn:disabled{opacity:.45;cursor:not-allowed}.macros-modal-popup{background-color:var(--zaq-bg-panel);border:1px solid var(--zaq-border);border-radius:var(--zaq-radius-sm);padding:10px;box-shadow:var(--zaq-shadow-md);display:flex;flex-direction:column;gap:6px;max-height:220px;overflow-y:auto;margin-bottom:8px}.macros-modal-title{font-family:var(--zaq-font-mono);font-size:10px;font-weight:700;color:var(--zaq-text-muted);letter-spacing:.5px;display:flex;align-items:center;gap:6px;margin-bottom:2px}.macro-item-row{padding:7px 10px;border-radius:var(--zaq-radius-xs);cursor:pointer;background-color:var(--zaq-bg-surface);border:1px solid var(--zaq-border-subtle);font-size:12px;display:flex;justify-content:space-between;align-items:center;transition:all .15s ease}.macro-item-row:hover{background-color:var(--zaq-bg-hover);border-color:var(--zaq-border-highlight)}.macro-item-row .macro-item-label{font-weight:600;color:var(--zaq-text-primary)}.macro-item-row .macro-item-key{color:var(--zaq-accent);font-size:11px;font-family:var(--zaq-font-mono);font-weight:700}.desk-col-context{width:28%;min-width:300px;max-width:380px;background-color:var(--zaq-bg-panel);border-left:1px solid var(--zaq-border);display:flex;flex-direction:column;height:100%;overflow-y:auto;box-sizing:border-box;padding:16px 16px 80px;gap:14px;flex-shrink:0}@media (max-width: 1200px){.desk-col-context{width:320px;max-width:38%;min-width:280px}}@media (max-width: 860px){.desk-col-context{display:none}.desk-col-context.is-drawer-open{display:flex!important;position:fixed;top:0;right:0;bottom:0;width:360px;max-width:90vw;z-index:1000;box-shadow:-4px 0 24px #00000073;border-left:1px solid var(--zaq-border-highlight, var(--zaq-border));animation:zaqSlideInRight .22s cubic-bezier(.16,1,.3,1)}}.context-panel-header{display:flex;justify-content:space-between;align-items:center;padding-bottom:6px;border-bottom:1px solid var(--zaq-border-subtle)}.context-header-brand{display:flex;align-items:center;gap:7px}.context-panel-title{font-family:var(--zaq-font-mono);font-size:12px;font-weight:700;letter-spacing:.5px;margin:0;color:var(--zaq-text-primary);text-transform:uppercase}.context-unselected-state{margin:auto;text-align:center;color:var(--zaq-text-muted);padding:30px 14px;display:flex;flex-direction:column;align-items:center;gap:8px}.context-card{background-color:var(--zaq-bg-surface);border:1px solid var(--zaq-border);border-radius:var(--zaq-radius-md);padding:13px;display:flex;flex-direction:column;gap:10px;box-shadow:var(--zaq-shadow-sm)}.context-card-header{display:flex;justify-content:space-between;align-items:center}.context-card-title{font-family:var(--zaq-font-mono);font-size:11px;font-weight:700;letter-spacing:.4px;color:var(--zaq-text-primary);text-transform:uppercase}.attempts-pill{font-family:var(--zaq-font-mono);font-size:10px;background-color:var(--zaq-bg-panel);border:1px solid var(--zaq-border-subtle);color:var(--zaq-cyan, #00d2ff);padding:1px 6px;border-radius:var(--zaq-radius-xs);font-weight:700}.triage-body{display:flex;flex-direction:column;gap:8px;font-size:12px}.triage-metric-row{display:flex;justify-content:space-between;align-items:center;gap:8px}.triage-metric-row .metric-label{color:var(--zaq-text-muted);font-size:11px}.triage-metric-row .metric-value-tag{font-family:var(--zaq-font-mono);font-size:11px;font-weight:600;color:var(--zaq-text-primary)}.sentiment-badge{display:inline-flex;align-items:center;gap:5px;padding:2px 7px;border-radius:var(--zaq-radius-xs);font-family:var(--zaq-font-mono);font-size:10px;font-weight:700}.sentiment-badge .badge-dot{width:6px;height:6px;border-radius:50%}.sentiment-badge.neutral{background-color:#38bdf81a;border:1px solid rgba(56,189,248,.35);color:var(--zaq-cyan, #00d2ff)}.sentiment-badge.neutral .badge-dot{background-color:var(--zaq-cyan, #00d2ff)}.sentiment-badge.negative{background-color:#ef44441a;border:1px solid rgba(239,68,68,.4);color:#f87171}.sentiment-badge.negative .badge-dot{background-color:#ef4444}.triage-summary-box{background-color:var(--zaq-bg-panel);border:1px solid var(--zaq-border-subtle);border-radius:var(--zaq-radius-xs);padding:8px 10px;display:flex;flex-direction:column;gap:4px}.triage-summary-box .summary-box-label{font-family:var(--zaq-font-mono);font-size:9px;font-weight:700;color:var(--zaq-text-muted);text-transform:uppercase}.triage-summary-box .summary-box-text{font-size:12px;line-height:1.45;color:var(--zaq-text-primary);margin:0}.customer-info-body{display:flex;flex-direction:column;gap:8px}.info-field-row{display:flex;justify-content:space-between;align-items:center;font-size:12px}.info-field-row .info-label{color:var(--zaq-text-muted);font-size:11px}.info-field-row .info-value-mono{font-family:var(--zaq-font-mono);font-weight:700;color:var(--zaq-text-primary)}.info-field-row .info-value-text{font-weight:600;color:var(--zaq-text-primary)}.history-section{display:flex;flex-direction:column;gap:6px;border-top:1px solid var(--zaq-border-subtle);padding-top:8px;margin-top:2px}.history-header-row{display:flex;justify-content:space-between;align-items:center}.history-header-row .history-count-badge{font-family:var(--zaq-font-mono);font-size:10px;font-weight:700;color:var(--zaq-accent)}.history-tickets-list{display:flex;flex-direction:column;gap:4px;max-height:100px;overflow-y:auto}.history-ticket-item{display:flex;justify-content:space-between;align-items:center;padding:5px 8px;border-radius:var(--zaq-radius-xs);background-color:var(--zaq-bg-panel);border:1px solid var(--zaq-border-subtle);cursor:pointer;transition:all .15s ease}.history-ticket-item:hover{background-color:var(--zaq-bg-hover);border-color:var(--zaq-border-highlight)}.history-ticket-item.current{border-color:var(--zaq-border-highlight);background-color:var(--zaq-bg-subtle)}.history-ticket-item .history-id{font-family:var(--zaq-font-mono);font-size:10px;font-weight:700;color:var(--zaq-text-primary)}.history-ticket-item .status-badge-compact{font-family:var(--zaq-font-mono);font-size:9px;font-weight:700;color:var(--zaq-text-muted)}.assignment-status-banner{display:flex;align-items:center;gap:6px;padding:6px 9px;border-radius:var(--zaq-radius-xs);background-color:var(--zaq-bg-panel);border:1px solid var(--zaq-border-subtle);font-size:11px;color:var(--zaq-text-secondary)}.assignment-status-banner .assignment-agent-name{color:var(--zaq-accent);font-weight:700}.actions-card-field{display:flex;flex-direction:column;gap:4px}.actions-card-field .field-label{font-family:var(--zaq-font-mono);font-size:10px;font-weight:700;color:var(--zaq-text-muted)}.actions-card-field .field-select,.actions-card-field .field-textarea{width:100%;padding:7px 9px;font-size:12px;background-color:var(--zaq-bg-panel);border:1px solid var(--zaq-border);border-radius:var(--zaq-radius-xs);color:var(--zaq-text-primary);box-sizing:border-box;font-family:var(--zaq-font-body);transition:border-color .15s ease}.actions-card-field .field-select:focus,.actions-card-field .field-textarea:focus{outline:none;border-color:var(--zaq-border-highlight)}.actions-card-field .field-textarea{resize:vertical;min-height:48px;line-height:1.4}.transfer-section{border-top:1px solid var(--zaq-border-subtle);padding-top:8px;display:flex;flex-direction:column;gap:8px}.btn-zaq-transfer-toggle{width:100%;padding:7px 10px;font-size:11px;font-weight:600;background-color:var(--zaq-bg-panel);border:1px solid var(--zaq-border);border-radius:var(--zaq-radius-xs);color:var(--zaq-cyan, #00d2ff);cursor:pointer;display:inline-flex;align-items:center;justify-content:center;gap:6px;transition:all .15s ease}.btn-zaq-transfer-toggle:hover{background-color:var(--zaq-bg-hover);border-color:var(--zaq-cyan, #00d2ff)}.transfer-form{display:flex;flex-direction:column;gap:8px;background-color:var(--zaq-bg-panel);padding:10px;border-radius:var(--zaq-radius-xs);border:1px solid var(--zaq-border)}.transfer-form .transfer-form-title{font-family:var(--zaq-font-mono);font-size:10px;font-weight:700;color:var(--zaq-text-primary);text-transform:uppercase}.transfer-actions-row{display:flex;gap:6px}.transfer-actions-row .btn-confirm-transfer{flex:1;padding:6px 10px;font-size:11px;font-weight:600;background-color:var(--zaq-cyan, #00d2ff);border:1px solid var(--zaq-cyan, #00d2ff);border-radius:var(--zaq-radius-xs);color:#060709;cursor:pointer}.transfer-actions-row .btn-confirm-transfer:hover:not(:disabled){filter:brightness(1.1)}.transfer-actions-row .btn-confirm-transfer:disabled{opacity:.5;cursor:not-allowed}.transfer-actions-row .btn-cancel-transfer{padding:6px 10px;font-size:11px;background-color:transparent;border:1px solid var(--zaq-border);border-radius:var(--zaq-radius-xs);color:var(--zaq-text-muted);cursor:pointer}.transfer-actions-row .btn-cancel-transfer:hover{color:var(--zaq-text-primary);background-color:var(--zaq-bg-surface)}.ticket-resolve-card{margin-top:auto;display:flex;flex-direction:column;gap:6px}.btn-mark-resolved{width:100%;padding:11px 14px;font-family:var(--zaq-font-mono);font-size:12px;font-weight:700;letter-spacing:.5px;text-transform:uppercase;background-color:var(--zaq-accent);border:1px solid var(--zaq-accent-border);border-radius:var(--zaq-radius-sm);color:var(--zaq-accent-contrast);cursor:pointer;display:inline-flex;align-items:center;justify-content:center;gap:7px;transition:all .15s ease;box-shadow:var(--zaq-shadow-glow, 0 4px 12px rgba(0, 229, 153, .25))}.btn-mark-resolved:hover{filter:brightness(1.12);transform:translateY(-1px)}.btn-mark-resolved:active{transform:translateY(0)}.resolve-description{font-size:10px;color:var(--zaq-text-muted);text-align:center;margin:0;line-height:1.4}.telemetry-spinner{width:12px;height:12px;border:2px solid var(--zaq-border);border-top-color:var(--zaq-accent);border-radius:50%;animation:zaq-spin .8s linear infinite;display:inline-block}@keyframes zaq-spin{to{transform:rotate(360deg)}}@media (max-width: 640px){.chat-header{padding:10px 12px;gap:8px}.header-customer-info{width:100%;justify-content:space-between}.header-handover-controls{width:100%;justify-content:flex-start;gap:6px}.messages-scroll-area{padding:12px 10px}.message-bubble{max-width:92%!important;word-break:break-word;overflow-wrap:anywhere;padding:10px 12px}.chat-composer{padding:10px 12px;gap:8px}.composer-modes,.composer-quick-actions{flex-wrap:wrap;width:100%}.composer-form{gap:6px}.composer-textarea{min-width:0}.composer-submit-btn{padding:0 12px;height:46px;font-size:11px}}.forensic-split-layout{display:grid;grid-template-columns:380px 1fr;gap:16px;flex:1;min-height:560px}@media (max-width: 900px){.forensic-split-layout{grid-template-columns:1fr}}.forensic-tickets-sidebar{background-color:var(--bg-panel);border:1px solid var(--border-subtle);border-radius:var(--radius-lg);display:flex;flex-direction:column;overflow:hidden}.forensic-tickets-sidebar .sidebar-header{padding:14px 16px;border-bottom:1px solid var(--border-subtle);display:flex;justify-content:space-between;align-items:center;background-color:var(--bg-surface)}.forensic-tickets-sidebar .sidebar-header .sidebar-title{font-size:13px;font-weight:600;color:var(--text-primary)}.forensic-tickets-sidebar .sidebar-list{flex:1;overflow-y:auto;padding:10px;display:flex;flex-direction:column;gap:8px}.forensic-tickets-sidebar .sidebar-list .sidebar-item{padding:12px 14px;border-radius:var(--radius-md);background-color:var(--bg-surface);border:1px solid var(--border-subtle);cursor:pointer;transition:all var(--transition-fast)}.forensic-tickets-sidebar .sidebar-list .sidebar-item:hover{background-color:var(--bg-surface-hover);border-color:var(--border-strong)}.forensic-tickets-sidebar .sidebar-list .sidebar-item.selected{background-color:var(--bg-surface-hover);border:1px solid var(--border-active)}.forensic-viewer-card{background-color:var(--bg-panel);border:1px solid var(--border-subtle);border-radius:var(--radius-lg);display:flex;flex-direction:column;height:100%;overflow:hidden;position:relative}.forensic-viewer-card .viewer-header{padding:16px 20px;border-bottom:1px solid var(--border-subtle);background-color:var(--bg-surface);display:flex;justify-content:space-between;align-items:center;flex-wrap:wrap;gap:12px}.forensic-viewer-card .viewer-header .ticket-title-row{display:flex;align-items:center;gap:8px;margin-bottom:4px}.forensic-viewer-card .viewer-header .ticket-title-row .ticket-id{font-size:14px;font-weight:700;color:var(--brand-accent)}.forensic-viewer-card .viewer-header .ticket-title-row .customer-info{font-size:13px;font-weight:600;color:var(--text-primary)}.forensic-viewer-card .viewer-header .ticket-meta-row{font-size:12px;color:var(--text-secondary)}.forensic-viewer-card .viewer-qa-summary-bar{background-color:var(--zaq-bg-subtle, var(--bg-surface));border-bottom:1px solid var(--border-subtle);padding:10px 20px;font-size:12px;display:flex;flex-wrap:wrap;align-items:center;gap:14px;color:var(--text-secondary)}.forensic-viewer-card .viewer-qa-summary-bar .qa-summary-label{color:var(--text-primary);font-weight:600}.forensic-viewer-card .viewer-qa-summary-bar .qa-summary-badge{display:inline-flex;align-items:center;gap:4px}.forensic-viewer-card .viewer-messages-list{flex:1;overflow-y:auto;padding:20px;display:flex;flex-direction:column;gap:16px;background-color:var(--bg-main)}.forensic-viewer-card .viewer-messages-list .forensic-msg-row{display:flex;flex-direction:column;max-width:100%}.forensic-viewer-card .viewer-messages-list .forensic-msg-row.customer{align-items:flex-start}.forensic-viewer-card .viewer-messages-list .forensic-msg-row.agent,.forensic-viewer-card .viewer-messages-list .forensic-msg-row.bot{align-items:flex-end}.forensic-viewer-card .viewer-messages-list .forensic-msg-header{display:flex;align-items:center;gap:8px;margin-bottom:4px;font-size:11px;color:var(--text-muted)}.forensic-viewer-card .viewer-messages-list .forensic-msg-header .sender-name{font-weight:600}.forensic-viewer-card .viewer-messages-list .forensic-msg-header .sender-name.customer{color:var(--zaq-customer-header, #38bdf8)}.forensic-viewer-card .viewer-messages-list .forensic-msg-header .sender-name.bot{color:var(--zaq-ai-header, #818cf8)}.forensic-viewer-card .viewer-messages-list .forensic-msg-header .sender-name.agent{color:var(--zaq-agent-header, #34d399)}.forensic-viewer-card .viewer-messages-list .forensic-msg-header .forensic-timestamp{font-family:var(--font-mono);letter-spacing:-.2px;color:var(--text-muted)}.forensic-viewer-card .viewer-messages-list .forensic-msg-body{max-width:75%;padding:12px 16px;border-radius:var(--radius-lg);font-size:13px;line-height:1.5;box-shadow:var(--shadow-sm)}.forensic-viewer-card .viewer-messages-list .forensic-msg-body.customer{background-color:var(--zaq-customer-bg, #161f30);border:1px solid var(--zaq-customer-border, var(--border-subtle));color:var(--text-primary)}.forensic-viewer-card .viewer-messages-list .forensic-msg-body.bot{background-color:var(--zaq-ai-bg, rgba(79, 70, 229, .22));border:1px solid var(--zaq-ai-border, rgba(99, 102, 241, .45));color:var(--text-primary)}.forensic-viewer-card .viewer-messages-list .forensic-msg-body.agent{background-color:var(--zaq-agent-bg, rgba(16, 185, 129, .16));border:1px solid var(--zaq-agent-border, rgba(16, 185, 129, .45));color:var(--text-primary)}.forensic-viewer-card .viewer-messages-list .forensic-inference-panel{margin-top:10px;padding:10px 12px;background-color:var(--zaq-bg-subtle, var(--bg-surface));border:1px solid rgba(129,140,248,.25);border-radius:var(--radius-md);font-size:11px;display:flex;flex-direction:column;gap:8px}.forensic-viewer-card .viewer-messages-list .forensic-inference-panel .inference-meta-header{display:flex;flex-wrap:wrap;align-items:center;gap:8px;color:var(--text-secondary)}.forensic-viewer-card .viewer-messages-list .forensic-inference-panel .inference-meta-header .inference-badge{display:inline-flex;align-items:center;gap:4px;padding:2px 6px;border-radius:var(--radius-sm);font-family:var(--font-mono);font-size:10px;background-color:#818cf826;color:#a5b4fc;border:1px solid rgba(129,140,248,.3)}.forensic-viewer-card .viewer-messages-list .forensic-inference-panel .inference-meta-header .inference-cost{color:#34d399;font-family:var(--font-mono);font-size:10px}.forensic-viewer-card .viewer-messages-list .forensic-inference-panel .inference-citations-title{font-weight:600;color:#c7d2fe;display:flex;align-items:center;gap:6px}.forensic-viewer-card .viewer-messages-list .forensic-inference-panel .inference-citations-list{display:flex;flex-direction:column;gap:6px}.forensic-viewer-card .viewer-messages-list .forensic-inference-panel .inference-citations-list .citation-item{padding:8px 10px;background-color:var(--zaq-bg-subtle, var(--bg-surface));border:1px solid var(--zaq-ai-border, rgba(129, 140, 248, .3));border-radius:var(--radius-sm);display:flex;flex-direction:column;gap:3px}.forensic-viewer-card .viewer-messages-list .forensic-inference-panel .inference-citations-list .citation-item .citation-head{display:flex;justify-content:space-between;align-items:center}.forensic-viewer-card .viewer-messages-list .forensic-inference-panel .inference-citations-list .citation-item .citation-head .citation-source{font-weight:600;color:#93c5fd}.forensic-viewer-card .viewer-messages-list .forensic-inference-panel .inference-citations-list .citation-item .citation-head .citation-score{font-family:var(--font-mono);font-weight:600;color:#34d399;font-size:10px}.forensic-viewer-card .viewer-messages-list .forensic-inference-panel .inference-citations-list .citation-item .citation-snippet{color:#cbd5e1;font-size:11px;line-height:1.4;max-height:60px;overflow-y:auto}.forensic-viewer-card .viewer-lock-footer{padding:14px 20px;border-top:1px solid var(--border-subtle);background-color:var(--bg-surface);display:flex;align-items:center;justify-content:space-between;color:var(--text-muted);font-size:12px}.forensic-viewer-card .viewer-lock-footer .hash-badge{font-family:var(--font-mono);color:var(--text-secondary)}.qa-drawer-overlay{position:fixed;top:0;right:0;bottom:0;left:0;z-index:1000;background-color:#020617bf;-webkit-backdrop-filter:blur(4px);backdrop-filter:blur(4px);display:flex;justify-content:flex-end;align-items:stretch;animation:qaFadeIn var(--transition-fast)}.qa-drawer-overlay .qa-drawer-content{width:100%;max-width:540px;height:100%;background-color:var(--bg-panel);border-left:1px solid var(--border-subtle);display:flex;flex-direction:column;box-shadow:-8px 0 24px #0006;overflow-y:auto}.qa-drawer-overlay .qa-drawer-header{padding:20px 24px;border-bottom:1px solid var(--border-subtle);display:flex;align-items:center;justify-content:space-between;background-color:var(--bg-surface)}.qa-drawer-overlay .qa-drawer-form{padding:24px;display:flex;flex-direction:column;gap:24px;flex:1}.qa-drawer-overlay .qa-stars-container{display:flex;align-items:center;gap:10px;margin-bottom:8px}.qa-drawer-overlay .qa-stars-container .qa-star-btn{background:transparent;border:none;font-size:30px;cursor:pointer;padding:2px 4px;line-height:1;color:#475569;transition:transform .1s ease,color .15s ease}.qa-drawer-overlay .qa-stars-container .qa-star-btn.active,.qa-drawer-overlay .qa-stars-container .qa-star-btn:hover{color:#fbbf24;transform:scale(1.15)}.qa-drawer-overlay .qa-checklist-group{display:flex;flex-direction:column;gap:14px}.qa-drawer-overlay .qa-checklist-group .qa-check-row{display:flex;align-items:flex-start;gap:12px;cursor:pointer;padding:10px 12px;border-radius:var(--radius-md);background-color:var(--bg-surface);border:1px solid var(--border-subtle);transition:all var(--transition-fast)}.qa-drawer-overlay .qa-checklist-group .qa-check-row.checked-safe{background-color:#10b98114;border-color:#10b9814d}.qa-drawer-overlay .qa-checklist-group .qa-check-row.checked-danger{background-color:#ef444426;border-color:#ef4444}@keyframes qaFadeIn{0%{opacity:0}to{opacity:1}}.rag-simulator-card{background-color:var(--bg-panel);border:1px solid var(--brand-ai);border-radius:var(--radius-lg);padding:24px}.rag-simulator-card .rag-sim-header{display:flex;justify-content:space-between;align-items:flex-start;margin-bottom:16px;flex-wrap:wrap;gap:12px}.rag-simulator-card .rag-sim-header .rag-sim-title{font-size:17px;font-weight:700;margin:0;color:var(--text-primary)}.rag-simulator-card .rag-sim-metrics-grid{display:grid;grid-template-columns:repeat(auto-fit,minmax(200px,1fr));gap:12px;padding:12px 16px;background-color:var(--bg-surface);border-radius:var(--radius-md);border:1px solid var(--border-subtle)}.rag-simulator-card .rag-sim-metrics-grid .risk-metric-label{font-size:11px;color:var(--text-muted);display:block}.rag-simulator-card .rag-sim-metrics-grid .risk-metric-value{font-size:14px;font-weight:700}.rag-simulator-card .rag-sim-metrics-grid .risk-metric-value.low{color:var(--status-online)}.rag-simulator-card .rag-sim-metrics-grid .risk-metric-value.medium{color:var(--status-busy)}.rag-simulator-card .rag-sim-metrics-grid .risk-metric-value.high{color:var(--status-danger)}.rag-simulator-card .rag-chunks-container{display:flex;flex-direction:column;gap:10px}.rag-simulator-card .rag-chunks-container .rag-chunk-card{padding:12px 16px;border-radius:var(--radius-md);background-color:var(--bg-surface);border:1px solid var(--border-subtle)}.rag-simulator-card .rag-chunks-container .rag-chunk-card.matched{background-color:#312e8140;border-color:#818cf866}.audit-page-container{display:flex;flex-direction:column;height:100%;min-height:calc(100vh - 40px);gap:16px;width:100%}.audit-page-header{background-color:var(--zaq-bg-panel, var(--bg-panel));border:1px solid var(--zaq-border, var(--border-subtle));border-radius:var(--radius-lg, 8px);padding:16px 20px;display:flex;justify-content:space-between;align-items:center;flex-wrap:wrap;gap:14px}.audit-page-header .audit-page-title{font-size:20px;font-weight:700;margin:0;color:var(--zaq-text-primary, var(--text-primary));display:flex;align-items:center;gap:10px}.audit-page-header .audit-page-subtitle{margin:4px 0 0;font-size:13px;color:var(--zaq-text-secondary, var(--text-secondary))}.audit-badge-readonly{background-color:var(--zaq-ai-bg, rgba(99, 102, 241, .15));border:1px solid var(--zaq-ai-border, rgba(99, 102, 241, .4));color:var(--zaq-indigo, #a5b4fc);padding:6px 12px;border-radius:var(--radius-full, 9999px);font-size:11px;font-weight:700;letter-spacing:.5px;display:inline-flex;align-items:center;gap:6px}.audit-badge-security{padding:6px 12px;border-radius:var(--radius-full, 9999px);font-size:11px;font-weight:700;letter-spacing:.5px;background-color:var(--zaq-cyan-subtle, rgba(56, 189, 248, .12));color:var(--zaq-cyan, #38bdf8);border:1px solid rgba(56,189,248,.35);display:inline-flex;align-items:center;gap:6px}.audit-metrics-grid{display:grid;grid-template-columns:repeat(auto-fit,minmax(200px,1fr));gap:16px}.audit-metric-card{background-color:var(--zaq-bg-panel, var(--bg-panel));border:1px solid var(--zaq-border, var(--border-subtle));border-radius:var(--radius-lg, 8px);padding:16px 20px}.audit-metric-card .audit-metric-label{font-size:12px;color:var(--zaq-text-muted, var(--text-muted));margin-bottom:4px;font-weight:600}.audit-metric-card .audit-metric-val{font-size:24px;font-weight:700;letter-spacing:-.02em}.audit-metric-card .audit-metric-val.val-primary{color:var(--zaq-text-primary, var(--text-primary))}.audit-metric-card .audit-metric-val.val-indigo{color:var(--zaq-indigo, #818cf8)}.audit-metric-card .audit-metric-val.val-cyan{color:var(--zaq-cyan, #38bdf8)}.audit-metric-card .audit-metric-val.val-success{color:var(--zaq-whatsapp, #10b981)}.audit-metric-card .audit-metric-sub{font-size:11px;color:var(--zaq-text-muted, var(--text-muted));margin-top:4px}.audit-filter-bar{background-color:var(--zaq-bg-panel, var(--bg-panel));border:1px solid var(--zaq-border, var(--border-subtle));border-radius:var(--radius-lg, 8px);padding:16px 20px;display:flex;flex-direction:column;gap:12px}.audit-filter-row{display:flex;flex-wrap:wrap;gap:12px;align-items:center}.audit-filter-search{flex:1 1 240px;min-width:220px;position:relative}.audit-filter-select-md{flex:1 1 180px;min-width:160px}.audit-filter-select-sm{flex:1 1 140px;min-width:120px}.audit-filter-select-qa{flex:1 1 160px;min-width:140px}.audit-filter-btn-reset{display:inline-flex;align-items:center;gap:6px;white-space:nowrap}.audit-filter-custom-dates{display:flex;gap:12px;align-items:center;padding-top:8px;flex-wrap:wrap}.audit-filter-date-label{font-size:12px;color:var(--zaq-text-secondary, var(--text-secondary))}.audit-filter-date-input{width:auto}.qa-panel-header-title-row{display:flex;align-items:center;gap:8px}.qa-panel-header-title{margin:0;font-size:17px;font-weight:700;color:var(--zaq-text-primary, var(--text-primary))}.qa-panel-header-subtitle{margin:4px 0 0;font-size:12px;color:var(--zaq-text-secondary, var(--text-secondary))}.qa-panel-header-ticket-id{color:var(--brand-accent);font-weight:700}.qa-panel-close-btn{display:inline-flex;align-items:center;justify-content:center}.qa-ticket-subject-card{padding:12px 16px;font-size:13px}.qa-ticket-subject-label{color:var(--zaq-text-muted, var(--text-muted));font-size:11px;text-transform:uppercase;font-weight:600}.qa-ticket-subject-text{color:var(--zaq-text-primary, var(--text-primary));font-weight:500;margin-top:2px}.qa-section-card{padding:18px 20px}.qa-section-label{display:flex;align-items:center;gap:6px;font-size:14px;font-weight:600;color:var(--zaq-text-primary, var(--text-primary));margin-bottom:8px}.qa-section-desc{font-size:12px;color:var(--zaq-text-secondary, var(--text-secondary));margin:0 0 14px}.qa-star-btn-custom{background:transparent;border:none;cursor:pointer;padding:4px}.qa-rating-feedback{font-size:12px;font-weight:600;padding:6px 10px;background-color:var(--zaq-bg-canvas, var(--bg-main));border-radius:var(--radius-md);border:1px solid var(--zaq-border, var(--border-subtle))}.qa-rating-feedback.high{color:var(--status-online)}.qa-rating-feedback.medium{color:var(--status-busy)}.qa-rating-feedback.low{color:var(--status-danger)}.qa-checklist-header-row{display:flex;align-items:center;justify-content:space-between;margin-bottom:14px}.qa-iso-badge{font-size:11px;color:var(--zaq-text-muted, var(--text-muted))}.qa-check-input{width:18px;height:18px;margin-top:2px;cursor:pointer}.qa-check-input.safe{accent-color:#10b981}.qa-check-input.danger{accent-color:#ef4444}.qa-check-input.human{accent-color:#38bdf8}.qa-check-input.fcr{accent-color:#a855f7}.qa-check-content{font-size:13px}.qa-check-title{font-weight:600;color:var(--zaq-text-primary, var(--text-primary));display:block}.qa-check-title.danger{color:#fca5a5}.qa-check-desc{font-size:11px;color:var(--zaq-text-secondary, var(--text-secondary))}.qa-check-desc.danger{color:#fecaca}.qa-hallucination-alert{background-color:#dc262633;border:1px dashed #ef4444;border-radius:var(--radius-md);padding:10px 12px;font-size:12px;color:#fca5a5;display:flex;align-items:center;gap:8px}.qa-notes-desc{font-size:12px;color:var(--zaq-text-secondary, var(--text-secondary));margin:0 0 10px}.qa-footer-actions{margin-top:auto;display:flex;gap:12px;padding-top:12px}.qa-btn-cancel{flex:1;padding:10px 16px}.qa-btn-submit{flex:2;padding:10px 16px;display:inline-flex;align-items:center;justify-content:center;gap:8px}.rag-chunks-card{background-color:var(--zaq-bg-panel, var(--bg-panel));border:1px solid var(--zaq-border, var(--border-subtle));border-radius:var(--radius-lg, 8px);padding:20px}.rag-chunks-header{display:flex;justify-content:space-between;align-items:center;margin-bottom:16px;flex-wrap:wrap;gap:12px}.rag-chunks-title{font-size:16px;font-weight:600;margin:0;color:var(--zaq-text-primary, var(--text-primary))}.rag-chunks-subtitle{font-size:12px;color:var(--zaq-text-muted, var(--text-muted))}.rag-chunks-controls{display:flex;gap:10px;flex-wrap:wrap;align-items:center}.rag-chunks-search-box{width:220px}.rag-chunks-input{padding:6px 10px;font-size:12px}.rag-chunks-source-select{width:180px;padding:6px 10px;font-size:12px}.rag-chunks-btn-reload{display:inline-flex;align-items:center;gap:6px;padding:6px 12px;font-size:12px}.rag-chunks-list-scroll{display:flex;flex-direction:column;gap:12px;max-height:560px;overflow-y:auto}.rag-chunks-state-msg{padding:40px;text-align:center;color:var(--zaq-text-muted, var(--text-muted))}.rag-chunk-item{background-color:var(--zaq-bg-subtle, var(--bg-surface));border:1px solid var(--zaq-border, var(--border-subtle));border-radius:var(--radius-md, 6px);padding:16px;display:flex;flex-direction:column;gap:8px}.rag-chunk-item-header{display:flex;justify-content:space-between;align-items:center;flex-wrap:wrap;gap:8px}.rag-chunk-item-source-group{display:flex;align-items:center;gap:8px}.rag-chunk-source-tag{font-size:11px;font-weight:700;background-color:var(--zaq-cyan-subtle, rgba(56, 189, 248, .12));color:var(--zaq-cyan, #38bdf8);padding:2px 8px;border-radius:var(--radius-sm, 4px);border:1px solid rgba(56,189,248,.3);display:inline-flex;align-items:center;gap:4px}.rag-chunk-id-tag{font-size:11px;color:var(--zaq-text-muted, var(--text-muted));font-family:var(--font-mono)}.rag-chunk-meta-group{display:flex;align-items:center;gap:10px;font-size:11px;color:var(--zaq-text-muted, var(--text-muted))}.rag-chunk-immutable-badge{padding:2px 6px;border-radius:var(--radius-sm, 4px);background-color:var(--zaq-bg-subtle, rgba(100, 116, 139, .2));color:var(--zaq-text-secondary, #94a3b8);font-weight:600;display:inline-flex;align-items:center;gap:4px}.rag-chunk-body-text{margin:0;font-size:13px;color:var(--zaq-text-primary, var(--text-primary));line-height:1.6}.rag-sim-header-row{display:flex;align-items:center;gap:8px}.rag-sim-header-desc{margin:4px 0 0;font-size:13px;color:var(--zaq-text-secondary, var(--text-secondary))}.rag-sim-presets-group{display:flex;gap:8px;flex-wrap:wrap}.rag-sim-form-group{display:flex;flex-direction:column;gap:12px;margin-bottom:16px}.rag-sim-controls-row{display:flex;flex-wrap:wrap;gap:20px;align-items:center}.rag-sim-control-item{display:flex;align-items:center;gap:8px}.rag-sim-control-label{font-size:12px;color:var(--zaq-text-secondary, var(--text-secondary))}.rag-sim-select-topk{width:70px;padding:4px 8px}.rag-sim-range-input{accent-color:#818cf8;cursor:pointer}.rag-sim-btn-run{margin-left:auto;padding:8px 18px;display:inline-flex;align-items:center;gap:6px}.rag-sim-results-panel{margin-top:20px;padding-top:20px;border-top:1px solid var(--zaq-border, var(--border-subtle));display:flex;flex-direction:column;gap:16px}.rag-sim-risk-badge-content{display:inline-flex;align-items:center;gap:6px}.rag-sim-risk-dot{width:6px;height:6px;border-radius:50%;background-color:currentColor;display:inline-block}.rag-sim-coverage-val{color:var(--zaq-accent)}.rag-sim-time-val{font-size:13px;font-family:var(--font-mono);color:var(--zaq-text-secondary, var(--text-secondary))}.rag-sim-chunks-section-title{font-size:14px;font-weight:600;color:var(--zaq-text-primary, var(--text-primary));margin:0 0 10px;display:flex;align-items:center;gap:6px}.rag-sim-chunk-header-row{display:flex;justify-content:space-between;align-items:center;margin-bottom:6px;flex-wrap:wrap;gap:6px}.rag-sim-chunk-info-left{display:flex;align-items:center;gap:8px}.rag-sim-chunk-source{font-size:12px;font-weight:600;color:var(--zaq-accent)}.rag-sim-chunk-tokens{font-size:11px;color:var(--zaq-text-muted, var(--text-muted))}.rag-sim-chunk-score{font-size:12px;font-weight:700;display:inline-flex;align-items:center;gap:4px}.rag-sim-chunk-score.passed{color:var(--status-online)}.rag-sim-chunk-score.failed{color:var(--status-danger)}.rag-sim-chunk-text{margin:0;font-size:13px;color:var(--zaq-text-primary, var(--text-primary));line-height:1.5}.rag-sim-synth-card{padding:14px 16px}.rag-sim-synth-header{display:flex;align-items:center;gap:6px;margin-bottom:6px}.rag-sim-synth-title{font-size:13px;font-weight:600;color:var(--brand-ai)}.rag-sim-synth-text{margin:0;font-size:13px;color:var(--zaq-text-primary, var(--text-primary));line-height:1.5}.rag-sim-prompt-details{font-size:12px;color:var(--zaq-text-secondary, var(--text-secondary))}.rag-sim-prompt-summary{cursor:pointer;font-weight:600;color:var(--zaq-accent);outline:none;display:inline-flex;align-items:center;gap:6px}.rag-sim-prompt-pre{margin-top:8px;padding:12px;background-color:var(--zaq-bg-canvas, var(--bg-main));border-radius:var(--radius-md);border:1px solid var(--zaq-border, var(--border-subtle));font-family:var(--font-mono);font-size:11px;white-space:pre-wrap;color:#cbd5e1;line-height:1.4;max-height:260px;overflow-y:auto}.badge-priority-urgent{background-color:var(--zaq-danger-bg, rgba(239, 68, 68, .2));color:var(--zaq-danger, #ef4444);border:1px solid var(--zaq-danger, #ef4444)}.badge-priority-normal{background-color:var(--zaq-cyan-subtle, rgba(56, 189, 248, .15));color:var(--brand-accent);border:1px solid currentColor}.viewer-header-actions{display:flex;align-items:center;gap:10px;flex-wrap:wrap}.viewer-btn-eval{display:inline-flex;align-items:center;gap:6px}.viewer-qa-item{display:inline-flex;align-items:center;gap:4px}.viewer-qa-quote{font-style:italic;color:var(--zaq-text-secondary, var(--text-secondary))}.viewer-state-msg{text-align:center;padding:40px;color:var(--zaq-text-muted, var(--text-muted))}.forensic-sender-badge,.forensic-timestamp-badge,.citation-source-wrap{display:inline-flex;align-items:center;gap:4px}.viewer-footer-left{display:flex;align-items:center;gap:8px}.viewer-empty-state{display:flex;flex-direction:column;align-items:center;justify-content:center;height:100%;color:var(--zaq-text-muted, var(--text-muted));padding:40px}.viewer-empty-icon{width:64px;height:64px;border-radius:50%;background:var(--zaq-bg-subtle, var(--bg-surface));border:1px solid var(--zaq-border, var(--border-subtle));display:flex;align-items:center;justify-content:center;color:var(--zaq-text-muted, var(--text-muted));margin-bottom:16px}.viewer-empty-title{margin:0 0 8px;color:var(--zaq-text-primary, var(--text-primary))}.viewer-empty-desc{margin:0;font-size:14px;text-align:center;max-width:380px;color:var(--zaq-text-secondary, var(--text-secondary))}.sidebar-btn-reload{background:transparent;border:none;color:var(--zaq-text-secondary, var(--text-secondary));cursor:pointer;padding:4px;display:inline-flex;align-items:center;justify-content:center;border-radius:var(--radius-sm, 4px)}.sidebar-state-msg{padding:30px;text-align:center;color:var(--zaq-text-muted, var(--text-muted));font-size:13px}.sidebar-item-top{display:flex;justify-content:space-between;align-items:center;margin-bottom:4px}.sidebar-item-ticket-id{font-size:12px;font-weight:700;color:var(--zaq-accent)}.sidebar-item-pending-badge{background-color:var(--zaq-bg-subtle, rgba(100, 116, 139, .15));color:var(--zaq-text-muted, var(--text-muted));display:inline-flex;align-items:center;gap:4px}.sidebar-item-name{font-size:13px;font-weight:600;color:var(--zaq-text-primary, var(--text-primary));margin-bottom:2px}.sidebar-item-subject{font-size:12px;color:var(--zaq-text-secondary, var(--text-secondary));white-space:nowrap;overflow:hidden;text-overflow:ellipsis;margin-bottom:8px}.sidebar-item-bottom{display:flex;justify-content:space-between;align-items:center;font-size:11px}.sidebar-item-channel-human{color:var(--status-busy);font-weight:500;display:flex;align-items:center;gap:4px}.sidebar-item-channel-ai{color:var(--brand-ai);font-weight:500;display:flex;align-items:center;gap:4px}.sidebar-item-date{color:var(--zaq-text-muted, var(--text-muted))}:root,[data-theme=dark],.zaq-theme-dark{--bg-main: var(--zaq-bg-canvas, #090a0f);--bg-panel: var(--zaq-bg-panel, #0e121b);--bg-surface: var(--zaq-bg-surface, #131824);--bg-surface-hover: var(--zaq-bg-hover, #1f273b);--bg-input: var(--zaq-bg-canvas, #090a0f);--bg-tooltip: #05070b;--border-subtle: var(--zaq-border, #1e2536);--border-strong: rgba(0, 229, 153, .35);--border-active: var(--zaq-accent, #00e599);--text-primary: var(--zaq-text-primary, #f0f4f8);--text-secondary: var(--zaq-text-secondary, #94a3b8);--text-muted: var(--zaq-text-muted, #64748b);--text-inverse: var(--zaq-text-inverse, #090a0f);--brand-whatsapp: var(--zaq-whatsapp, #10b981);--brand-whatsapp-dark: #059669;--brand-ai: var(--zaq-ai-header, #818cf8);--brand-ai-bg: var(--zaq-ai-bg, rgba(79, 70, 229, .22));--brand-accent: var(--zaq-accent, #00e599);--brand-purple: #8b5cf6;--status-online: #10b981;--status-offline: #64748b;--status-busy: #f59e0b;--status-danger: #ef4444;--priority-low: #94a3b8;--priority-medium: #38bdf8;--priority-high: #f59e0b;--priority-urgent: #ef4444;--radius-xs: 2px;--radius-sm: 4px;--radius-md: 4px;--radius-lg: 6px;--radius-xl: 8px;--radius-2xl: 8px;--radius-full: 9999px;--shadow-sm: var(--zaq-shadow-sm, 0 1px 3px rgba(0, 0, 0, .5));--shadow-md: var(--zaq-shadow-md, 0 4px 12px rgba(0, 0, 0, .6));--shadow-lg: 0 10px 20px rgba(0, 0, 0, .5);--shadow-xl: 0 20px 30px rgba(0, 0, 0, .6);--font-sans: var(--zaq-font-body, "Plus Jakarta Sans", system-ui, -apple-system, sans-serif);--font-mono: var(--zaq-font-mono, "JetBrains Mono", ui-monospace, monospace);--transition-fast: .15s ease-in-out;--transition-normal: .22s ease-in-out}[data-theme=light],.zaq-theme-light{--bg-main: var(--zaq-bg-canvas, #f8fafc);--bg-panel: var(--zaq-bg-panel, #ffffff);--bg-surface: var(--zaq-bg-subtle, #f1f5f9);--bg-surface-hover: var(--zaq-bg-hover, #e2e8f0);--bg-input: #ffffff;--bg-tooltip: #0f172a;--border-subtle: var(--zaq-border, #e2e8f0);--border-strong: #cbd5e1;--border-active: var(--zaq-accent, #059669);--text-primary: var(--zaq-text-primary, #0f172a);--text-secondary: var(--zaq-text-secondary, #475569);--text-muted: var(--zaq-text-muted, #64748b);--text-inverse: #ffffff;--brand-whatsapp: #059669;--brand-whatsapp-dark: #047857;--brand-ai: #4f46e5;--brand-ai-bg: #eef2ff;--brand-accent: #059669;--brand-purple: #7c3aed;--shadow-sm: 0 1px 3px rgba(15, 23, 42, .06);--shadow-md: 0 4px 12px rgba(15, 23, 42, .08);--shadow-lg: 0 10px 20px rgba(15, 23, 42, .12);--shadow-xl: 0 20px 30px rgba(15, 23, 42, .15)}.btn{display:inline-flex;align-items:center;justify-content:center;gap:6px;padding:8px 14px;border-radius:var(--radius-md);font-family:inherit;font-size:13px;font-weight:600;line-height:1.25;cursor:pointer;border:1px solid transparent;text-decoration:none;background-color:transparent;color:var(--text-primary);transition:all var(--transition-fast);-webkit-user-select:none;user-select:none;white-space:nowrap}.btn:hover{filter:brightness(1.08)}.btn:active{transform:translateY(1px)}.btn:disabled,.btn[disabled]{opacity:.55;cursor:not-allowed;pointer-events:none}.btn.btn-primary,.btn.primary{background-color:#4f46e5;color:#fff;border-color:#4f46e5}.btn.btn-primary:hover,.btn.primary:hover{background-color:#4338ca}.btn.btn-secondary,.btn.secondary{background-color:var(--bg-surface);color:var(--text-primary);border-color:var(--border-subtle)}.btn.btn-secondary:hover,.btn.secondary:hover{background-color:var(--bg-surface-hover);border-color:var(--border-strong)}.btn.btn-success,.btn.success{background-color:var(--brand-whatsapp-dark);color:#fff;border-color:var(--brand-whatsapp-dark)}.btn.btn-success:hover,.btn.success:hover{background-color:#166534}.btn.btn-whatsapp,.btn.whatsapp{background-color:var(--brand-whatsapp);color:#062e15;border-color:var(--brand-whatsapp);font-weight:700}.btn.btn-whatsapp:hover,.btn.whatsapp:hover{background-color:#16a34a;color:#fff}.btn.btn-danger,.btn.danger{background-color:#dc2626;color:#fff;border-color:#dc2626}.btn.btn-danger:hover,.btn.danger:hover{background-color:#b91c1c}.btn.btn-ai,.btn.ai{background-color:var(--brand-ai-bg);color:var(--brand-ai);border-color:var(--brand-ai)}.btn.btn-ai:hover,.btn.ai:hover{background-color:#3730a3;color:#c7d2fe}.btn.btn-sm{padding:4px 8px;font-size:11px;border-radius:var(--radius-sm)}.btn.btn-lg{padding:12px 20px;font-size:15px;border-radius:var(--radius-lg)}.btn.btn-full{width:100%}.card{border-radius:var(--radius-lg);color:var(--text-primary);background-color:var(--bg-panel);border:1px solid var(--border-subtle);transition:all var(--transition-fast)}.card.card-panel{background-color:var(--bg-panel);border-color:var(--border-subtle)}.card.card-surface{background-color:var(--bg-surface);border-color:var(--border-subtle)}.card.card-interactive{cursor:pointer}.card.card-interactive:hover{background-color:var(--bg-surface-hover);border-color:var(--border-active);box-shadow:var(--shadow-md)}.card .card-header{padding:16px 20px;border-bottom:1px solid var(--border-subtle);display:flex;align-items:center;justify-content:space-between}.card .card-body{padding:20px}.card .card-footer{padding:14px 20px;border-top:1px solid var(--border-subtle);background-color:var(--bg-surface)}.input-dark,.select-dark,.textarea-dark{background-color:var(--bg-input);border:1px solid var(--border-subtle);color:var(--text-primary);border-radius:var(--radius-md);padding:8px 12px;font-family:inherit;font-size:14px;outline:none;width:100%;box-sizing:border-box;transition:border-color var(--transition-fast),box-shadow var(--transition-fast)}.input-dark::placeholder,.select-dark::placeholder,.textarea-dark::placeholder{color:var(--text-muted)}.input-dark:hover,.select-dark:hover,.textarea-dark:hover{border-color:var(--border-strong)}.input-dark:focus,.select-dark:focus,.textarea-dark:focus{border-color:var(--border-active);box-shadow:0 0 0 1px var(--border-active)}.input-dark:disabled,.input-dark[disabled],.select-dark:disabled,.select-dark[disabled],.textarea-dark:disabled,.textarea-dark[disabled]{opacity:.55;cursor:not-allowed}.textarea-dark{resize:vertical;min-height:80px;line-height:1.5}.select-dark{cursor:pointer;-webkit-appearance:auto;-moz-appearance:auto;appearance:auto}.form-group{margin-bottom:16px}.form-group .form-label{display:block;margin-bottom:6px;font-size:13px;font-weight:600;color:var(--text-secondary)}.form-group .form-hint{font-size:11px;color:var(--text-muted);margin-top:4px}.table-container,.table-responsive{width:100%;max-width:100%;overflow-x:auto;-webkit-overflow-scrolling:touch;border-radius:var(--radius-lg);border:1px solid var(--border-subtle);background-color:var(--bg-panel)}.table-dense{min-width:600px;width:100%;border-collapse:collapse;text-align:left;font-size:13px}.table-dense thead tr{background-color:var(--bg-surface);border-bottom:1px solid var(--border-subtle)}.table-dense th{padding:12px 16px;color:var(--text-muted);font-weight:600;font-size:11px;text-transform:uppercase;letter-spacing:.5px}.table-dense td{padding:12px 16px;border-bottom:1px solid var(--border-subtle);color:var(--text-secondary)}.table-dense tbody tr{transition:background-color var(--transition-fast)}.table-dense tbody tr:hover{background-color:var(--bg-surface-hover)}.badge{display:inline-flex;align-items:center;gap:5px;padding:3px 8px;border-radius:var(--radius-sm);font-size:11px;font-weight:700;text-transform:uppercase;letter-spacing:.25px;line-height:1.2;white-space:nowrap;border:1px solid transparent}.badge.badge-online{background-color:#10b98126;color:var(--status-online);border-color:#10b98159}.badge.badge-busy{background-color:#f59e0b26;color:var(--status-busy);border-color:#f59e0b59}.badge.badge-danger{background-color:#ef444426;color:var(--status-danger);border-color:#ef444459}.badge.badge-ai{background-color:var(--brand-ai-bg);color:var(--brand-ai);border-color:var(--brand-ai)}.badge.badge-accent{background-color:#38bdf826;color:var(--brand-accent);border-color:#38bdf859}.badge.badge-whatsapp{background-color:#22c55e26;color:var(--brand-whatsapp);border-color:#22c55e59}.badge.badge-purple{background-color:#8b5cf626;color:var(--brand-purple);border-color:#8b5cf659}.badge.badge-pill{border-radius:var(--radius-full)}.modal-overlay{position:fixed;top:0;right:0;bottom:0;left:0;background-color:#020617bf;-webkit-backdrop-filter:blur(4px);backdrop-filter:blur(4px);display:flex;justify-content:center;align-items:center;z-index:1000;padding:16px;animation:modalFadeIn var(--transition-fast)}.modal-content{background-color:var(--bg-panel);border:1px solid var(--border-subtle);border-radius:var(--radius-xl);padding:24px;max-width:500px;width:100%;box-shadow:var(--shadow-xl);color:var(--text-primary);display:flex;flex-direction:column;animation:modalScaleUp var(--transition-fast)}.modal-content .modal-header{display:flex;justify-content:space-between;align-items:center;margin-bottom:16px}.modal-content .modal-title{font-size:18px;font-weight:700;margin:0;color:var(--text-primary)}.modal-content .modal-close{background:none;border:none;font-size:18px;cursor:pointer;color:var(--text-muted);line-height:1;padding:4px;border-radius:var(--radius-sm);transition:color var(--transition-fast)}.modal-content .modal-close:hover{color:var(--text-primary)}.modal-content .modal-body{margin-bottom:20px}.modal-content .modal-footer{display:flex;gap:10px;justify-content:flex-end}.modal-content .modal-error{background-color:#ef444426;color:#f87171;padding:10px 12px;border-radius:var(--radius-md);font-size:13px;margin-bottom:16px;border:1px solid rgba(239,68,68,.3)}@keyframes modalFadeIn{0%{opacity:0}to{opacity:1}}@keyframes modalScaleUp{0%{transform:scale(.97);opacity:0}to{transform:scale(1);opacity:1}}.app-layout{display:flex;flex-direction:row;height:100vh;width:100vw;background-color:var(--bg-main);color:var(--text-primary);overflow:hidden;position:relative}.app-layout .app-sidebar{width:250px;min-width:250px;max-width:250px;height:100vh;background-color:var(--bg-panel);border-right:1px solid var(--border-subtle);display:flex;flex-direction:column;z-index:50;transition:width var(--transition-normal) ease,min-width var(--transition-normal) ease,max-width var(--transition-normal) ease,transform var(--transition-normal);box-sizing:border-box;overflow-x:hidden}.app-layout .app-sidebar .sidebar-header{padding:20px 16px;border-bottom:1px solid var(--border-subtle);display:flex;flex-direction:column;gap:12px;transition:padding var(--transition-normal) ease}.app-layout .app-sidebar .sidebar-header .sidebar-header-top{display:flex;align-items:center;justify-content:space-between;width:100%;gap:8px}.app-layout .app-sidebar .sidebar-header .brand-logo{display:flex;align-items:center;gap:10px;font-weight:700;font-size:16px;letter-spacing:-.5px;color:var(--text-primary);white-space:nowrap;overflow:hidden}.app-layout .app-sidebar .sidebar-header .brand-logo .brand-icon{font-size:22px;line-height:1;flex-shrink:0}.app-layout .app-sidebar .sidebar-header .brand-logo .brand-text{font-weight:700;color:var(--text-primary);white-space:nowrap;transition:opacity var(--transition-fast)}.app-layout .app-sidebar .sidebar-header .btn-collapse-sidebar{display:inline-flex;align-items:center;justify-content:center;width:28px;height:28px;min-width:28px;padding:0;border-radius:var(--radius-sm);background-color:var(--bg-surface);border:1px solid var(--border-subtle);color:var(--text-secondary);font-family:var(--font-mono);font-size:11px;font-weight:700;letter-spacing:-.5px;cursor:pointer;transition:all var(--transition-fast);-webkit-user-select:none;user-select:none;line-height:1;flex-shrink:0}.app-layout .app-sidebar .sidebar-header .btn-collapse-sidebar:hover{background-color:var(--bg-surface-hover);color:var(--text-primary);border-color:var(--border-strong)}.app-layout .app-sidebar .sidebar-header .btn-collapse-sidebar:active{transform:scale(.95)}.app-layout .app-sidebar .sidebar-header .role-indicator{align-self:flex-start;font-size:11px;font-weight:700;text-transform:uppercase;padding:3px 8px;border-radius:var(--radius-full);border:1px solid currentColor;letter-spacing:.3px;white-space:nowrap}.app-layout .app-sidebar .sidebar-nav{flex:1;display:flex;flex-direction:column;gap:4px;padding:16px 10px;overflow-y:auto;overflow-x:hidden}.app-layout .app-sidebar .sidebar-nav .sidebar-nav-item{display:flex;align-items:center;gap:10px;padding:10px 12px;border-radius:var(--radius-md);font-size:13px;font-weight:500;color:var(--text-secondary);background-color:transparent;text-decoration:none;border:1px solid transparent;transition:all var(--transition-fast);-webkit-user-select:none;user-select:none;white-space:nowrap}.app-layout .app-sidebar .sidebar-nav .sidebar-nav-item .nav-icon{font-size:16px;display:inline-flex;align-items:center;justify-content:center;width:20px;flex-shrink:0}.app-layout .app-sidebar .sidebar-nav .sidebar-nav-item .nav-label{flex:1;white-space:nowrap;overflow:hidden;text-overflow:ellipsis}.app-layout .app-sidebar .sidebar-nav .sidebar-nav-item:hover{color:var(--text-primary);background-color:var(--bg-surface-hover)}.app-layout .app-sidebar .sidebar-nav .sidebar-nav-item.active{font-weight:600;color:var(--text-primary);background-color:var(--bg-surface);border:1px solid var(--zaq-border-highlight, var(--brand-accent))}.app-layout .app-sidebar .sidebar-footer{padding:16px 14px;border-top:1px solid var(--border-subtle);background-color:var(--bg-panel);display:flex;flex-direction:column;gap:14px;transition:padding var(--transition-normal) ease}.app-layout .app-sidebar .sidebar-footer .presence-pill{display:flex;align-items:center;background-color:var(--bg-surface);padding:2px;border-radius:var(--radius-full);border:1px solid var(--border-subtle);font-size:11px;justify-content:center}.app-layout .app-sidebar .sidebar-footer .presence-pill .presence-btn{flex:1;border:none;background:transparent;color:var(--text-muted);border-radius:var(--radius-full);padding:5px 8px;cursor:pointer;font-weight:600;font-size:11px;transition:all var(--transition-fast);display:flex;align-items:center;justify-content:center;gap:4px}.app-layout .app-sidebar .sidebar-footer .presence-pill .presence-btn.presence-online.active{background-color:#10b98126;color:var(--status-online);border:1px solid rgba(16,185,129,.35)}.app-layout .app-sidebar .sidebar-footer .presence-pill .presence-btn.presence-paused.active{background-color:#f59e0b26;color:var(--status-busy);border:1px solid rgba(245,158,11,.35)}.app-layout .app-sidebar .sidebar-footer .presence-pill .presence-btn:hover:not(.active){color:var(--text-primary)}.app-layout .app-sidebar .sidebar-footer .user-profile-compact{display:none}.app-layout .app-sidebar .sidebar-footer .user-profile{display:flex;flex-direction:column;gap:2px;font-size:12px;padding:8px 10px;background-color:var(--bg-surface);border-radius:var(--radius-md);border:1px solid var(--border-subtle)}.app-layout .app-sidebar .sidebar-footer .user-profile .user-name{font-weight:600;color:var(--text-primary);white-space:nowrap;overflow:hidden;text-overflow:ellipsis}.app-layout .app-sidebar .sidebar-footer .user-profile .user-email{color:var(--text-muted);font-size:11px;white-space:nowrap;overflow:hidden;text-overflow:ellipsis}.app-layout .app-sidebar .sidebar-footer .sidebar-footer-actions{display:flex;gap:8px}.app-layout .app-sidebar .sidebar-footer .sidebar-footer-actions .btn{flex:1;justify-content:center}.app-layout .app-sidebar.collapsed{width:68px;min-width:68px;max-width:68px}.app-layout .app-sidebar.collapsed .sidebar-header{padding:16px 8px;align-items:center}.app-layout .app-sidebar.collapsed .sidebar-header .sidebar-header-top{flex-direction:column;align-items:center;gap:10px;justify-content:center}.app-layout .app-sidebar.collapsed .sidebar-header .brand-logo{justify-content:center}.app-layout .app-sidebar.collapsed .sidebar-header .brand-logo .brand-text,.app-layout .app-sidebar.collapsed .sidebar-header .role-indicator{display:none}.app-layout .app-sidebar.collapsed .sidebar-nav{padding:16px 6px;align-items:center}.app-layout .app-sidebar.collapsed .sidebar-nav .sidebar-nav-item{justify-content:center;padding:10px 0;width:100%;gap:0}.app-layout .app-sidebar.collapsed .sidebar-nav .sidebar-nav-item .nav-icon{font-size:20px;width:auto}.app-layout .app-sidebar.collapsed .sidebar-nav .sidebar-nav-item .nav-label{display:none}.app-layout .app-sidebar.collapsed .sidebar-footer{padding:14px 6px;align-items:center;gap:10px}.app-layout .app-sidebar.collapsed .sidebar-footer .presence-pill{flex-direction:column;padding:3px;gap:3px;width:100%}.app-layout .app-sidebar.collapsed .sidebar-footer .presence-pill .presence-label{display:none}.app-layout .app-sidebar.collapsed .sidebar-footer .presence-pill .presence-btn{padding:6px 0;width:100%;justify-content:center}.app-layout .app-sidebar.collapsed .sidebar-footer .user-profile{display:none}.app-layout .app-sidebar.collapsed .sidebar-footer .user-profile-compact{display:flex;align-items:center;justify-content:center;width:100%}.app-layout .app-sidebar.collapsed .sidebar-footer .user-profile-compact .user-avatar-badge{width:34px;height:34px;border-radius:var(--radius-full);background-color:var(--bg-surface);border:1px solid var(--border-subtle);color:var(--text-primary);font-weight:700;font-size:13px;display:flex;align-items:center;justify-content:center;-webkit-user-select:none;user-select:none;cursor:default;transition:all var(--transition-fast)}.app-layout .app-sidebar.collapsed .sidebar-footer .user-profile-compact .user-avatar-badge:hover{border-color:var(--brand-accent);background-color:var(--bg-surface-hover)}.app-layout .app-sidebar.collapsed .sidebar-footer .sidebar-footer-actions{flex-direction:column;width:100%;gap:6px;align-items:center}.app-layout .app-sidebar.collapsed .sidebar-footer .sidebar-footer-actions .btn{width:100%;justify-content:center;padding:8px 0}.app-layout .app-sidebar.collapsed .sidebar-footer .sidebar-footer-actions .btn .footer-btn-text{display:none}.app-layout .app-sidebar.collapsed .sidebar-footer .sidebar-footer-actions .btn .footer-btn-icon{font-size:15px;line-height:1;display:inline-flex;align-items:center;justify-content:center}.app-layout .app-viewport{flex:1;display:flex;flex-direction:column;min-width:0;height:100vh;overflow:hidden}.app-layout .app-viewport .app-main{flex:1;display:flex;flex-direction:column;min-width:0;min-height:0;height:100%;overflow-y:auto}.app-layout .app-viewport .app-main .desk-container{height:100%}.app-layout .mobile-header{display:none;height:52px;background-color:var(--bg-panel);border-bottom:1px solid var(--border-subtle);align-items:center;justify-content:space-between;padding:0 16px;position:sticky;top:0;z-index:40;width:100%;box-sizing:border-box}.app-layout .mobile-header .brand-logo{display:flex;align-items:center;gap:6px;font-weight:700;font-size:14px;color:var(--text-primary)}.app-layout .mobile-header .brand-logo .brand-icon{font-size:18px}.app-layout .mobile-header .role-indicator{font-size:10px;font-weight:700;text-transform:uppercase;padding:2px 6px;border-radius:var(--radius-full);border:1px solid currentColor}@media (max-width: 768px){.app-layout{flex-direction:column}.app-layout .mobile-header{display:flex;height:52px;align-items:center;justify-content:space-between;padding:0 12px;gap:8px;flex-shrink:0}.app-layout .mobile-header .mobile-header-brand{display:flex;align-items:center;gap:8px;min-width:0;flex-shrink:1}.app-layout .mobile-header .mobile-header-brand .brand-logo{white-space:nowrap;font-size:13px}.app-layout .mobile-header .mobile-header-brand .role-indicator{font-size:10px;white-space:nowrap;overflow:hidden;text-overflow:ellipsis;max-width:140px}.app-layout .mobile-header .mobile-header-actions{display:flex;align-items:center;gap:6px;flex-shrink:0}.app-layout .mobile-header .mobile-header-actions .mobile-presence-pill{padding:1px;gap:2px}.app-layout .mobile-header .mobile-header-actions .mobile-presence-pill .presence-btn{padding:4px 6px;font-size:11px}.app-layout .mobile-header .mobile-header-actions .mobile-key-btn{padding:4px 8px;font-size:12px}.app-layout .mobile-header .mobile-header-actions .mobile-logout-btn{padding:4px 8px;font-size:11px}.app-layout .mobile-header .mobile-header-actions .mobile-logout-btn .mobile-btn-text{display:inline}@media (max-width: 420px){.app-layout .mobile-header .mobile-logout-btn .mobile-btn-text{display:none}}.app-layout .app-sidebar,.app-layout .app-sidebar.collapsed{display:contents;position:static;width:0;min-width:0;max-width:0;height:0;border:none;box-shadow:none;transform:none}.app-layout .app-sidebar .sidebar-header,.app-layout .app-sidebar .sidebar-footer,.app-layout .app-sidebar.collapsed .sidebar-header,.app-layout .app-sidebar.collapsed .sidebar-footer{display:none!important}.app-layout .app-sidebar .sidebar-nav,.app-layout .app-sidebar.collapsed .sidebar-nav,.app-layout .sidebar-nav{position:fixed;bottom:0;left:0;right:0;height:64px;z-index:100;display:flex;flex-direction:row;align-items:center;justify-content:flex-start;overflow-x:auto;overflow-y:hidden;-webkit-overflow-scrolling:touch;padding:0 8px;gap:6px;background-color:var(--zaq-bg-panel, var(--bg-panel));border-top:1px solid var(--zaq-border, var(--border-subtle));border-right:none;box-shadow:0 -4px 16px #0006;box-sizing:border-box;margin:0;scrollbar-width:none}.app-layout .app-sidebar .sidebar-nav::-webkit-scrollbar,.app-layout .app-sidebar.collapsed .sidebar-nav::-webkit-scrollbar,.app-layout .sidebar-nav::-webkit-scrollbar{display:none}.app-layout .app-sidebar .sidebar-nav-item,.app-layout .app-sidebar.collapsed .sidebar-nav-item,.app-layout .app-sidebar .sidebar-nav .sidebar-nav-item,.app-layout .app-sidebar.collapsed .sidebar-nav .sidebar-nav-item,.app-layout .sidebar-nav .sidebar-nav-item,.app-layout .sidebar-nav-item{display:flex;flex-direction:column;align-items:center;justify-content:center;min-width:64px;width:auto!important;max-width:none;flex-shrink:0;flex-grow:0;padding:6px 8px;text-decoration:none;border-radius:var(--zaq-radius-sm, var(--radius-sm));font-size:10px;color:var(--zaq-text-secondary, var(--text-secondary));background-color:transparent;border:1px solid transparent;box-sizing:border-box;height:auto;-webkit-user-select:none;user-select:none;transition:all var(--transition-fast);gap:0}.app-layout .app-sidebar .sidebar-nav-item .nav-label,.app-layout .app-sidebar.collapsed .sidebar-nav-item .nav-label,.app-layout .app-sidebar .sidebar-nav .sidebar-nav-item .nav-label,.app-layout .app-sidebar.collapsed .sidebar-nav .sidebar-nav-item .nav-label,.app-layout .sidebar-nav .sidebar-nav-item .nav-label,.app-layout .sidebar-nav-item .nav-label{display:block!important;font-size:10px!important;font-weight:500;text-align:center;white-space:nowrap;line-height:1.2;overflow:hidden;text-overflow:ellipsis;max-width:72px}.app-layout .app-sidebar .sidebar-nav-item .nav-icon,.app-layout .app-sidebar.collapsed .sidebar-nav-item .nav-icon,.app-layout .app-sidebar .sidebar-nav .sidebar-nav-item .nav-icon,.app-layout .app-sidebar.collapsed .sidebar-nav .sidebar-nav-item .nav-icon,.app-layout .sidebar-nav .sidebar-nav-item .nav-icon,.app-layout .sidebar-nav-item .nav-icon{font-size:18px!important;margin-bottom:2px;line-height:1;display:inline-flex;align-items:center;justify-content:center;width:auto!important}.app-layout .app-sidebar .sidebar-nav-item:hover,.app-layout .app-sidebar.collapsed .sidebar-nav-item:hover,.app-layout .app-sidebar .sidebar-nav .sidebar-nav-item:hover,.app-layout .app-sidebar.collapsed .sidebar-nav .sidebar-nav-item:hover,.app-layout .sidebar-nav .sidebar-nav-item:hover,.app-layout .sidebar-nav-item:hover{color:var(--zaq-text-primary, var(--text-primary));background-color:var(--zaq-bg-hover, var(--bg-surface-hover))}.app-layout .app-sidebar .sidebar-nav-item.active,.app-layout .app-sidebar.collapsed .sidebar-nav-item.active,.app-layout .app-sidebar .sidebar-nav .sidebar-nav-item.active,.app-layout .app-sidebar.collapsed .sidebar-nav .sidebar-nav-item.active,.app-layout .sidebar-nav .sidebar-nav-item.active,.app-layout .sidebar-nav-item.active{color:var(--zaq-accent, var(--brand-accent));background-color:var(--zaq-bg-surface, var(--bg-surface));border:1px solid var(--zaq-accent, var(--brand-accent));font-weight:600}.app-layout .app-viewport{height:calc(100vh - 52px);padding-bottom:70px;box-sizing:border-box}}@media (min-width: 769px){.app-layout .app-sidebar{width:250px;min-width:250px;display:flex;flex-direction:column}.app-layout .app-sidebar.collapsed{width:68px;min-width:68px;max-width:68px}}@media (max-width: 768px){.app-layout .app-sidebar .sidebar-nav,.app-layout .app-sidebar.collapsed .sidebar-nav,.app-layout .sidebar-nav{position:fixed!important;bottom:0!important;left:0!important;right:0!important;height:64px!important;z-index:100!important;display:flex!important;flex-direction:row!important;align-items:center!important;justify-content:flex-start!important;overflow-x:auto!important;overflow-y:hidden!important;-webkit-overflow-scrolling:touch!important;padding:0 8px!important;gap:6px!important;background-color:var(--zaq-bg-panel, var(--bg-panel))!important;border-top:1px solid var(--zaq-border, var(--border-subtle))!important;border-right:none!important;box-shadow:0 -4px 16px #0006!important;box-sizing:border-box!important;margin:0!important;scrollbar-width:none!important}.app-layout .app-sidebar .sidebar-nav::-webkit-scrollbar,.app-layout .app-sidebar.collapsed .sidebar-nav::-webkit-scrollbar,.app-layout .sidebar-nav::-webkit-scrollbar{display:none!important}.app-layout .app-sidebar .sidebar-nav-item,.app-layout .app-sidebar.collapsed .sidebar-nav-item,.app-layout .app-sidebar .sidebar-nav .sidebar-nav-item,.app-layout .app-sidebar.collapsed .sidebar-nav .sidebar-nav-item,.app-layout .sidebar-nav .sidebar-nav-item,.app-layout .sidebar-nav-item{display:flex!important;flex-direction:column!important;align-items:center!important;justify-content:center!important;min-width:64px!important;width:auto!important;max-width:none!important;flex-shrink:0!important;flex-grow:0!important;padding:6px 8px!important;text-decoration:none!important;border-radius:var(--zaq-radius-sm, var(--radius-sm))!important;font-size:10px!important;color:var(--zaq-text-secondary, var(--text-secondary))!important;background-color:transparent!important;border:1px solid transparent!important;box-sizing:border-box!important;height:auto!important;-webkit-user-select:none!important;user-select:none!important;transition:all var(--transition-fast)!important;gap:0!important}.app-layout .app-sidebar .sidebar-nav-item .nav-label,.app-layout .app-sidebar.collapsed .sidebar-nav-item .nav-label,.app-layout .app-sidebar .sidebar-nav .sidebar-nav-item .nav-label,.app-layout .app-sidebar.collapsed .sidebar-nav .sidebar-nav-item .nav-label,.app-layout .sidebar-nav .sidebar-nav-item .nav-label,.app-layout .sidebar-nav-item .nav-label{display:block!important;font-size:10px!important;font-weight:500!important;text-align:center!important;white-space:nowrap!important;line-height:1.2!important;overflow:hidden!important;text-overflow:ellipsis!important;max-width:72px!important}.app-layout .app-sidebar .sidebar-nav-item .nav-icon,.app-layout .app-sidebar.collapsed .sidebar-nav-item .nav-icon,.app-layout .app-sidebar .sidebar-nav .sidebar-nav-item .nav-icon,.app-layout .app-sidebar.collapsed .sidebar-nav .sidebar-nav-item .nav-icon,.app-layout .sidebar-nav .sidebar-nav-item .nav-icon,.app-layout .sidebar-nav-item .nav-icon{font-size:18px!important;margin-bottom:2px!important;line-height:1!important;display:inline-flex!important;align-items:center!important;justify-content:center!important;width:auto!important}.app-layout .app-sidebar .sidebar-nav-item:hover,.app-layout .app-sidebar.collapsed .sidebar-nav-item:hover,.app-layout .sidebar-nav-item:hover{color:var(--zaq-text-primary, var(--text-primary))!important;background-color:var(--zaq-bg-hover, var(--bg-surface-hover))!important}.app-layout .app-sidebar .sidebar-nav-item.active,.app-layout .app-sidebar.collapsed .sidebar-nav-item.active,.app-layout .app-sidebar .sidebar-nav .sidebar-nav-item.active,.app-layout .app-sidebar.collapsed .sidebar-nav .sidebar-nav-item.active,.app-layout .sidebar-nav .sidebar-nav-item.active,.app-layout .sidebar-nav-item.active{color:var(--zaq-accent, var(--brand-accent))!important;background-color:var(--zaq-bg-surface, var(--bg-surface))!important;border:1px solid var(--zaq-accent, var(--brand-accent))!important;font-weight:600!important}}.login-page-container{display:flex;justify-content:center;align-items:center;min-height:100vh;background:radial-gradient(circle at top,#1e293b,#0f172a);padding:20px}.login-page-container .login-box{background-color:var(--bg-panel);border:1px solid var(--border-subtle);padding:36px 32px;border-radius:var(--radius-2xl);box-shadow:var(--shadow-xl);width:100%;max-width:440px}.login-page-container .login-box .login-logo{text-align:center;margin-bottom:24px}.login-page-container .login-box .login-logo .logo-icon{font-size:36px;margin-bottom:8px}.login-page-container .login-box .login-logo .logo-title{font-size:24px;font-weight:700;margin:0 0 6px;color:var(--text-primary)}.login-page-container .login-box .login-logo .logo-subtitle{font-size:13px;color:var(--text-muted);margin:0}.login-page-container .login-box .login-error-alert{color:#f87171;background-color:#ef444426;border:1px solid rgba(239,68,68,.3);padding:10px 14px;border-radius:var(--radius-lg);margin-bottom:18px;font-size:13px;display:flex;align-items:center;gap:8px}.login-page-container .login-box .demo-accounts-container{margin-top:28px;border-top:1px solid var(--border-subtle);padding-top:20px}.login-page-container .login-box .demo-accounts-container .demo-accounts-title{font-size:12px;font-weight:700;color:var(--text-secondary);margin:0 0 10px;text-transform:uppercase;letter-spacing:.5px;text-align:center}.login-page-container .login-box .demo-accounts-container .demo-accounts-list{display:flex;flex-direction:column;gap:8px}.login-page-container .login-box .demo-accounts-container .demo-accounts-list .demo-account-item{padding:10px 12px;border-radius:var(--radius-lg);border:1px solid var(--border-subtle);background-color:var(--bg-surface);cursor:pointer;transition:all var(--transition-fast);display:flex;align-items:center;justify-content:space-between;gap:8px}.login-page-container .login-box .demo-accounts-container .demo-accounts-list .demo-account-item:hover{background-color:var(--bg-surface-hover);border-color:var(--border-strong)}.login-page-container .login-box .demo-accounts-container .demo-accounts-list .demo-account-item.selected{background-color:var(--bg-surface-hover);border-color:var(--border-active)}.login-page-container .login-box .demo-accounts-container .demo-accounts-list .demo-account-item .demo-acc-left{display:flex;align-items:center;gap:10px;flex:1}.login-page-container .login-box .demo-accounts-container .demo-accounts-list .demo-account-item .demo-acc-left .acc-icon{font-size:20px}.login-page-container .login-box .demo-accounts-container .demo-accounts-list .demo-account-item .demo-acc-left .acc-role-name{font-size:13px;font-weight:700;color:var(--text-primary)}.login-page-container .login-box .demo-accounts-container .demo-accounts-list .demo-account-item .demo-acc-left .acc-creds{font-size:11px;color:var(--text-muted);margin-top:2px}.login-page-container .login-box .demo-accounts-container .demo-accounts-list .demo-account-item .demo-acc-left .acc-creds code{color:var(--text-secondary)}@keyframes spin{0%{transform:rotate(0)}to{transform:rotate(360deg)}}.zaq-icon-spin{animation:spin 1.5s linear infinite}.zaq-qr-placeholder{width:220px;height:220px;background:var(--zaq-bg-surface, var(--bg-surface, #131824));border:1px solid var(--zaq-border, #1e2536);border-radius:var(--zaq-radius-lg, var(--radius-lg, 8px));display:flex;flex-direction:column;gap:10px;align-items:center;justify-content:center;color:var(--zaq-text-muted, #64748b);font-size:13px;margin:0 auto}.zaq-qr-wrapper{text-align:center}.zaq-qr-frame{display:inline-block;padding:8px;background:#fff;border-radius:var(--zaq-radius-lg, var(--radius-lg, 8px));border:1px solid var(--zaq-border, #1e2536);box-shadow:var(--zaq-shadow-sm, 0 1px 3px rgba(0, 0, 0, .3))}.zaq-qr-image{width:220px;height:220px;display:block;border-radius:var(--zaq-radius-sm, var(--radius-sm, 4px))}.zaq-qr-caption{color:var(--zaq-text-secondary, #94a3b8);font-size:13px;margin-top:12px}.zaq-connect-container{display:flex;justify-content:center;align-items:center;min-height:100vh;background:var(--zaq-bg-canvas, var(--bg-main, #090a0f));font-family:var(--zaq-font-body, var(--font-sans, system-ui, sans-serif));padding:16px}.zaq-connect-card{background:var(--zaq-bg-panel, var(--bg-panel, #0e121b));border:1px solid var(--zaq-border, var(--border-subtle, #1e2536));color:var(--zaq-text-primary, var(--text-primary, #f0f4f8));padding:40px;border-radius:var(--zaq-radius-lg, var(--radius-xl, 12px));box-shadow:var(--zaq-shadow-md, 0 4px 20px rgba(0, 0, 0, .4));width:100%;max-width:440px;display:flex;flex-direction:column;align-items:center}.zaq-connect-header{text-align:center;margin-bottom:24px}.zaq-connect-icon-box{width:52px;height:52px;border-radius:var(--zaq-radius-lg, var(--radius-lg, 8px));background:var(--zaq-bg-surface, var(--bg-surface, #131824));border:1px solid var(--zaq-border, #1e2536);display:inline-flex;align-items:center;justify-content:center;color:var(--zaq-accent);margin-bottom:12px}.zaq-connect-title{font-size:22px;font-weight:700;margin:0 0 6px;color:var(--zaq-text-primary, #f0f4f8)}.zaq-connect-tenant{font-size:14px;color:var(--zaq-text-secondary, #94a3b8);margin:0}.zaq-connect-section-full{text-align:center;width:100%}.zaq-connect-desc{color:var(--zaq-text-secondary, #94a3b8);font-size:14px;margin-bottom:20px;line-height:1.5}.zaq-connect-btn{display:inline-flex;align-items:center;gap:8px}.zaq-connect-loading-spinner{margin-bottom:16px}.zaq-connect-loading-text{color:var(--zaq-text-secondary, #94a3b8);font-size:14px}.zaq-connect-connecting-text{color:var(--zaq-accent);font-size:14px;font-weight:600}.zaq-connect-steps-guide{font-size:13px;color:var(--zaq-text-secondary, #94a3b8);margin-bottom:16px;display:flex;align-items:center;justify-content:center;flex-wrap:wrap;gap:6px;line-height:1.5}.zaq-connect-auto-refresh{font-size:12px;color:var(--zaq-text-muted, #64748b);margin-top:14px;display:inline-flex;align-items:center;gap:6px}.zaq-connect-connected-box{text-align:center;padding:16px 0}.zaq-connect-connected-icon{width:60px;height:60px;border-radius:50%;background:var(--zaq-agent-bg, rgba(16, 185, 129, .15));border:1px solid var(--zaq-agent-border, rgba(16, 185, 129, .4));display:inline-flex;align-items:center;justify-content:center;color:var(--zaq-whatsapp, #10b981);margin-bottom:16px}.zaq-connect-connected-title{color:var(--zaq-whatsapp, #10b981);font-size:18px;font-weight:700;margin:0 0 8px}.zaq-connect-connected-desc{color:var(--zaq-text-secondary, #94a3b8);font-size:14px;margin:0;line-height:1.5}.zaq-connect-error-box{text-align:center;background:var(--zaq-danger-bg, rgba(239, 68, 68, .12));padding:16px;border-radius:var(--zaq-radius-md, 6px);border:1px solid var(--zaq-danger-border, rgba(239, 68, 68, .35));width:100%}.zaq-connect-error-content{display:flex;align-items:center;justify-content:center;gap:8px;color:var(--zaq-danger, #ef4444)}.zaq-connect-error-text{font-size:14px;margin:0;font-weight:500}.zaq-toast-container{position:fixed;bottom:24px;right:24px;z-index:9999;display:flex;flex-direction:column;gap:10px;max-width:380px;pointer-events:none}.zaq-toast-item{pointer-events:auto;background:var(--zaq-bg-panel, var(--bg-panel, #0e121b));color:var(--zaq-text-primary, var(--text-primary, #f0f4f8));padding:12px 16px;border-radius:var(--zaq-radius-lg, var(--radius-lg, 8px));box-shadow:var(--zaq-shadow-md, var(--shadow-md, 0 4px 14px rgba(0, 0, 0, .4)));font-size:13px;font-weight:500;display:flex;align-items:center;justify-content:space-between;gap:12px;animation:fadeIn .25s ease-out;border:1px solid var(--zaq-border)}.zaq-toast-item--success{border-color:#10b98166}.zaq-toast-item--error{border-color:#ef444466}.zaq-toast-item--warning{border-color:#f59e0b66}.zaq-toast-item--info{border-color:#38bdf866}.zaq-toast-content{display:flex;align-items:center;gap:10px}.zaq-toast-message{line-height:1.4}.zaq-toast-close{background:none;border:none;color:var(--zaq-text-muted, var(--text-muted, #94a3b8));font-size:14px;cursor:pointer;padding:4px;display:inline-flex;align-items:center;justify-content:center;border-radius:var(--zaq-radius-sm, var(--radius-sm, 4px));transition:color var(--transition-fast)}.zaq-toast-close:hover{color:var(--zaq-text-primary)}.zaq-stat-card{background:var(--zaq-bg-panel, var(--bg-panel, #0e121b));color:var(--zaq-text-primary, var(--text-primary, #f0f4f8));border-radius:var(--zaq-radius-lg, var(--radius-lg, 8px));padding:20px 24px;border:1px solid var(--zaq-border, var(--border-subtle, #1e2536));box-shadow:var(--zaq-shadow-sm, var(--shadow-sm, 0 1px 3px rgba(0, 0, 0, .2)))}.zaq-stat-card-label{color:var(--zaq-text-secondary, var(--text-secondary, #94a3b8));font-size:13px;margin-bottom:6px;font-weight:500}.zaq-stat-card-value{font-size:28px;font-weight:700;margin:0;letter-spacing:-.02em}.zaq-stat-card-trend{display:inline-flex;align-items:center;gap:4px;margin-top:8px;font-size:12px;font-weight:600}.zaq-stat-card-trend--up{color:var(--zaq-whatsapp, #10b981)}.zaq-stat-card-trend--down{color:var(--zaq-danger, #ef4444)}.zaq-stat-card-trend--neutral{color:var(--zaq-text-muted, var(--text-muted, #94a3b8))}.zaq-stat-trend-icon-up{transform:rotate(-45deg)}.zaq-stat-trend-icon-down{transform:rotate(45deg)}.zaq-status-badge{display:inline-flex;align-items:center;gap:6px;padding:3px 8px;border-radius:var(--zaq-radius-sm, var(--radius-sm, 4px));font-size:11px;font-weight:600;text-transform:capitalize;letter-spacing:.2px;border:1px solid var(--zaq-border);background:var(--zaq-bg-subtle, rgba(100, 116, 139, .15));color:var(--zaq-text-secondary, #94a3b8)}.zaq-status-badge--open{background:var(--zaq-cyan-subtle, rgba(56, 189, 248, .12));color:var(--zaq-cyan, #38bdf8);border-color:#38bdf859}.zaq-status-badge--pending{background:var(--zaq-amber-bg, rgba(245, 158, 11, .15));color:var(--zaq-amber-text, #f59e0b);border-color:var(--zaq-amber-border, rgba(245, 158, 11, .35))}.zaq-status-badge--resolved,.zaq-status-badge--active{background:var(--zaq-agent-bg, rgba(16, 185, 129, .14));color:var(--zaq-whatsapp, #10b981);border-color:var(--zaq-agent-border, rgba(16, 185, 129, .35))}.zaq-status-badge--closed{background:var(--zaq-bg-subtle, rgba(100, 116, 139, .15));color:var(--zaq-text-muted, #94a3b8);border-color:var(--zaq-border, #1e2536)}.zaq-status-badge--suspended{background:var(--zaq-danger-bg, rgba(239, 68, 68, .15));color:var(--zaq-danger, #ef4444);border-color:var(--zaq-danger-border, rgba(239, 68, 68, .35))}.zaq-status-badge-dot{width:6px;height:6px;border-radius:50%;background-color:currentColor;display:inline-block}.modal-title-with-icon{display:inline-flex;align-items:center;gap:8px}.modal-warning{background-color:var(--zaq-amber-bg, rgba(245, 158, 11, .15));border:1px solid var(--zaq-amber-border, rgba(245, 158, 11, .35));color:var(--zaq-amber-text, #fbbf24);display:flex;align-items:flex-start;gap:8px;padding:12px;border-radius:var(--zaq-radius-sm);font-size:13px;margin-bottom:16px}.modal-alert-icon{flex-shrink:0;margin-top:2px}.modal-error-content{display:flex;align-items:center;gap:8px}.role-indicator--platform_admin{background-color:var(--zaq-bg-surface);color:var(--brand-purple, #8b5cf6);border-color:var(--zaq-border)}.role-indicator--admin{background-color:var(--zaq-bg-surface);color:var(--zaq-cyan, #38bdf8);border-color:var(--zaq-border)}.role-indicator--agent{background-color:var(--zaq-bg-surface);color:var(--zaq-accent, #00e599);border-color:var(--zaq-border)}.role-indicator--viewer{background-color:var(--zaq-bg-surface);color:var(--zaq-amber, #f59e0b);border-color:var(--zaq-border)}.presence-indicator-dot{display:inline-block;width:6px;height:6px;border-radius:50%;background-color:var(--zaq-accent, #00e599);flex-shrink:0}.brand-tld-badge{font-family:var(--zaq-font-mono);font-size:9px;font-weight:700;padding:1px 5px;border-radius:var(--zaq-radius-xs, 2px);border:1px solid var(--zaq-border);color:var(--zaq-accent);letter-spacing:.5px}.user-avatar-badge--platform_admin{border-color:var(--zaq-border);color:var(--brand-purple, #8b5cf6);font-family:var(--zaq-font-mono)}.user-avatar-badge--admin{border-color:var(--zaq-border);color:var(--zaq-cyan, #38bdf8);font-family:var(--zaq-font-mono)}.user-avatar-badge--agent{border-color:var(--zaq-border);color:var(--zaq-accent, #00e599);font-family:var(--zaq-font-mono)}.user-avatar-badge--viewer{border-color:var(--zaq-border);color:var(--zaq-amber, #f59e0b);font-family:var(--zaq-font-mono)}@keyframes zaq-pulse{0%,to{opacity:1}50%{opacity:.35}}.zaq-skeleton{display:block;width:100%;height:20px;border-radius:var(--zaq-radius-sm, 4px);background-color:var(--zaq-bg-subtle);animation:zaq-pulse 1.8s ease-in-out infinite}.zaq-skeleton--text{height:14px;width:100%}.zaq-skeleton--title{height:24px;width:60%;border-radius:var(--zaq-radius-md, 6px)}.zaq-skeleton--avatar{width:36px;height:36px;border-radius:var(--zaq-radius-pill, 9999px)}.zaq-skeleton--button{width:120px;height:36px;border-radius:var(--zaq-radius-md, 6px)}.zaq-skeleton--card{width:100%;height:180px;border-radius:var(--zaq-radius-lg, 8px)}.zaq-skeleton--row-first{width:70%;height:18px}.zaq-skeleton--row-rest{width:90%;height:18px}.zaq-skeleton-row{border-bottom:1px solid var(--zaq-border)}.zaq-skeleton-cell{padding:14px 16px}.zaq-error-boundary-container{min-height:100vh;display:flex;flex-direction:column;justify-content:center;align-items:center;background-color:var(--zaq-bg-canvas);padding:24px;font-family:var(--zaq-font-body);text-align:center}.zaq-error-boundary-card{background-color:var(--zaq-bg-panel);border-radius:var(--zaq-radius-lg, 8px);padding:36px;max-width:480px;width:100%;box-shadow:var(--zaq-shadow-md);border:1px solid var(--zaq-border)}.zaq-error-boundary-icon-wrap{display:flex;align-items:center;justify-content:center;width:56px;height:56px;margin:0 auto 16px;border-radius:var(--zaq-radius-pill, 9999px);background-color:var(--zaq-amber-bg, rgba(180, 83, 9, .2));border:1px solid var(--zaq-amber-border, rgba(245, 158, 11, .55));color:var(--zaq-amber, #f59e0b)}.zaq-error-boundary-title{font-size:20px;font-weight:700;margin:0 0 8px;color:var(--zaq-text-primary);font-family:var(--zaq-font-body)}.zaq-error-boundary-desc{font-size:14px;color:var(--zaq-text-secondary);margin:0 0 24px;line-height:1.5}.zaq-error-boundary-actions{display:flex;gap:12px;justify-content:center}.zaq-error-boundary-btn-reload{display:inline-flex;align-items:center;gap:8px;padding:10px 20px;border-radius:var(--zaq-radius-md, 6px);border:1px solid var(--zaq-border);background-color:var(--zaq-bg-surface);color:var(--zaq-text-primary);font-weight:600;font-size:14px;cursor:pointer;transition:background-color .15s ease,border-color .15s ease}.zaq-error-boundary-btn-reload:hover{background-color:var(--zaq-bg-hover);border-color:var(--zaq-border-highlight)}.zaq-error-boundary-btn-dashboard{display:inline-flex;align-items:center;gap:8px;padding:10px 20px;border-radius:var(--zaq-radius-md, 6px);border:1px solid var(--zaq-accent-border, rgba(0, 229, 153, .35));background-color:var(--zaq-accent, #00e599);color:var(--zaq-accent-contrast, #04140c);font-weight:600;font-size:14px;cursor:pointer;transition:filter .15s ease,transform .15s ease}.zaq-error-boundary-btn-dashboard:hover{filter:brightness(1.1)}.zaq-error-boundary-btn-dashboard:active{transform:translateY(1px)}.zaq-sidebar-header-bar{position:fixed;top:0;left:0;right:0;height:56px;background-color:var(--zaq-bg-panel);border-bottom:1px solid var(--zaq-border);color:var(--zaq-text-primary);display:flex;align-items:center;justify-content:space-between;padding:0 16px;z-index:1000;box-shadow:var(--zaq-shadow-sm)}.zaq-sidebar-header-content{display:flex;align-items:center;gap:12px}.zaq-sidebar-header-title{font-size:16px;font-weight:700;color:var(--zaq-text-primary);font-family:var(--zaq-font-body)}.zaq-sidebar-header-role{font-size:12px;color:var(--zaq-cyan);font-weight:600;font-family:var(--zaq-font-mono)}.zaq-sidebar-btn-hamburger{background:none;border:none;color:var(--zaq-text-primary);cursor:pointer;padding:6px;display:flex;align-items:center;justify-content:center;border-radius:var(--zaq-radius-sm, 4px);transition:background-color .15s ease}.zaq-sidebar-btn-hamburger:hover{background-color:var(--zaq-bg-hover)}.zaq-sidebar-backdrop{position:fixed;top:0;right:0;bottom:0;left:0;background:#000000a6;z-index:1001;-webkit-backdrop-filter:blur(2px);backdrop-filter:blur(2px)}.zaq-sidebar-nav{width:240px;background-color:var(--zaq-bg-panel);color:var(--zaq-text-primary);min-height:100vh;padding:20px;box-sizing:border-box;border-right:1px solid var(--zaq-border);position:relative;display:flex;flex-direction:column;flex-shrink:0}.zaq-sidebar-nav--mobile{position:fixed;top:0;left:0;bottom:0;z-index:1002;transform:translate(-100%);transition:transform .25s ease;box-shadow:none}.zaq-sidebar-nav--open{transform:translate(0);box-shadow:var(--zaq-shadow-lg)}.zaq-sidebar-content-wrapper{display:flex;flex-direction:column;justify-content:space-between;height:100%}.zaq-sidebar-top-section{display:flex;flex-direction:column}.zaq-sidebar-brand-wrapper{display:flex;align-items:center;justify-content:space-between;margin-bottom:20px}.zaq-sidebar-brand-title{font-size:18px;font-weight:700;margin:0 0 4px;color:var(--zaq-text-primary);font-family:var(--zaq-font-body)}.zaq-sidebar-brand-subtitle{font-size:11px;color:var(--zaq-cyan);font-weight:600;letter-spacing:.5px}.zaq-sidebar-btn-close{background:none;border:none;color:var(--zaq-text-muted);cursor:pointer;padding:4px;display:flex;align-items:center;justify-content:center;border-radius:var(--zaq-radius-sm, 4px);transition:color .15s ease,background-color .15s ease}.zaq-sidebar-btn-close:hover{color:var(--zaq-text-primary);background-color:var(--zaq-bg-hover)}.zaq-sidebar-user-card{background-color:var(--zaq-bg-surface);border:1px solid var(--zaq-border);padding:10px 12px;border-radius:var(--zaq-radius-md, 6px);margin-bottom:20px}.zaq-sidebar-user-header{display:flex;justify-content:space-between;align-items:center;margin-bottom:4px}.zaq-sidebar-user-role-badge{font-size:11px;color:var(--zaq-cyan);font-weight:600;font-family:var(--zaq-font-mono)}.zaq-sidebar-btn-password{background:none;border:1px solid var(--zaq-border);color:var(--zaq-cyan);font-size:12px;cursor:pointer;padding:2px 6px;border-radius:var(--zaq-radius-sm, 4px);display:inline-flex;align-items:center;gap:4px;transition:background-color .15s ease,border-color .15s ease}.zaq-sidebar-btn-password:hover{background-color:var(--zaq-bg-hover);border-color:var(--zaq-border-highlight)}.zaq-sidebar-user-name{font-size:13px;color:var(--zaq-text-primary);font-weight:600;margin:0;word-break:break-all}.zaq-sidebar-menu-list{list-style:none;padding:0;margin:0}.zaq-sidebar-menu-item{margin-bottom:6px}.zaq-sidebar-nav-link{color:var(--zaq-text-secondary);text-decoration:none;display:flex;align-items:center;gap:10px;padding:10px 14px;border-radius:var(--zaq-radius-md, 6px);border:1px solid transparent;font-weight:500;font-size:14px;transition:background-color .15s ease,color .15s ease,border-color .15s ease}.zaq-sidebar-nav-link:hover{color:var(--zaq-text-primary);background-color:var(--zaq-bg-hover);border-color:var(--zaq-border-subtle)}.zaq-sidebar-nav-link--active{color:var(--zaq-cyan);background-color:var(--zaq-cyan-subtle, rgba(56, 189, 248, .12));border-color:var(--zaq-border);font-weight:600}.zaq-sidebar-btn-logout{width:100%;padding:10px 14px;background-color:var(--zaq-danger-bg, rgba(239, 68, 68, .15));color:var(--zaq-danger, #f87171);border:1px solid var(--zaq-danger-border, rgba(239, 68, 68, .4));border-radius:var(--zaq-radius-md, 6px);font-weight:600;cursor:pointer;font-size:13px;display:flex;align-items:center;justify-content:center;gap:8px;margin-top:20px;transition:background-color .15s ease,border-color .15s ease}.zaq-sidebar-btn-logout:hover{background-color:#ef444440;border-color:var(--zaq-danger, #f87171)}*,*:before,*:after{box-sizing:border-box;margin:0;padding:0}html,body{height:100%}body{font-family:var(--font-sans);background-color:var(--bg-main);color:var(--text-primary);line-height:1.5;-webkit-font-smoothing:antialiased;-moz-osx-font-smoothing:grayscale;overflow-x:hidden}#root{min-height:100%;display:flex;flex-direction:column}a{color:inherit;text-decoration:none}button,input,textarea,select{font-family:inherit}code,pre{font-family:var(--font-mono)}::-webkit-scrollbar{width:6px;height:6px}::-webkit-scrollbar-track{background:var(--bg-main)}::-webkit-scrollbar-thumb{background:var(--border-subtle);border-radius:3px}::-webkit-scrollbar-thumb:hover{background:var(--border-strong)}*{scrollbar-width:thin;scrollbar-color:var(--border-subtle) var(--bg-main)}
